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  • larscalm
    3 posts

    @ubikobold

    1. No. X-Box One Series X
    2. No.
    3. It happened twice. It happened around the period after going on a date with Randvi and going to Midgard.
    4. No. When starting the game on the console the saved games are gone.


    Is there any solution to this?

  • lucek000
    6 posts

    @larscalm no solution. Stopped playing valhalla, I feel robbed.

  • EZYspeedbird
    6 posts

    [censored].. this game had been fine since I brought it in November, the last month it started getting glitchy but persevered and now I've just gone to open the game after two weeks of offline play due to broadband issues and the dam cloud has synced and ses to have wiped all the local save data!!??

    I've already returned watchdogs due to how s*** it was and now it looks like I might be doing the same with valhalla, I don't have the time or patience to reply 30+ hours.

    Anyone find a solution?

  • enderarh
    1 posts

    Same thing just happened to me. Just reopened the game after the update was automatically installed--all progress from yesterday had been lost. Currently running on the Xbox Series X. Will not continue playing until this is fixed and will not buy another Ubisoft game until this is fixed (had the same exact issue last week with Immortals Fenyx Rising).

    It is incredibly disappointing that this has been going on so long without any sort of resolution.

  • Carch
    14 posts

    I wish we could just manually back up saves.

  • B00MSIE
    329 posts

    So after the update yesterday I played some time and after that tried to get the godly pack (which gave me the known error). I did a couple of different named manual saves, but forgot to hard close the game because I was irritated by the error.

    Today I lost all my progress from yesterday again. But now, also half of my armors are gone? I feel I am punished instead of rewarded by being a loyal pre launch buyer.



  • Senseinl
    3 posts

    Playing on Xbox Series X. I had two incidents so far:
    1

    • I couldn't create new save games for a few days. The options showed, but when I clicked it nothing happened. Overwriting old saves worked, so I did that.
    • At some point I started the game and Quick Resume didn't happen. It loaded through the usual loading screens like the game had been closed. My latest save game was 5 days older than when I last saved. I tried a bunch of stuff. Then I actively closed the game and rebooted the Xbox. I got them back! I'm not sure what happened, but I guess I didn't have the Cloud games.

    2

    • I played for a week. I could create new manual saves, so I made sure to do that and not overwrite older save games.
    • Today, again, no Quick Resume. Now I lost about a day of playing.
    • I did the log off and reboot thing again, but this time it didn't help. I do see Cloud saves, just not the ones I made most recently. Auto saves neither.


    So, I lost an evening of playing. I can deal with that, but is there at least a work-around to prevent this? I really don't want to keep losing progress.

  • Morphole
    1 posts

    My last five manual saves and all autosaves have been overwritten with a single cloud save as of the latest update, have lost about ten hours worth of campaign progress.

    Have attempted all the various continue\quit\restart\sync options available but no luck. 

    Series X version.
    undefinedundefined

  • Ubi-Borealis
    Ubisoft Support Staff 2877 posts

    Hello all!

    I apologise for the delayed update. Thank you for continuing to share your reports of lost progress/saves in Assassin's Creed: Valhalla. The development team are still investigating this further. We currently have no new updates to share from the investigation. Once any new information is made available, we will reach out within this thread or in the News & Announcements forum.

    We've passed on all the reports you have shared with us as part of the ongoing investigation. If you are encountering lost progress/saves in Assassin's Creed: Valhalla, please ensure that you provide all of the following information in this format:

    • What platform do you play on?
    • If playing on next-gen consoles, were you using the Quick Resume feature on Xbox or the Switcher feature on PS5?
    • What is the extent of your progression loss? (An approximate value in hours would be helpful)
    • Do you share your console / PC with anyone else who plays Valhalla?
    • Has this loss of progress / saves only happened once, or multiple times?
    • What was the last quest, world event, or activity that you completed before your progress was lost?
    • Upon last saving your game, did you create a new save or overwrite an old one?
    • Are you mainly relying on autosave or making regular manual saves?


    We can then pass this information along to the development team.

    As advised by @Ubi-Woofer, we would recommend that you use the manual save feature as often as possible, and consider using multiple save slots. Additionally, please take the time to read the advice in the Known Issues list, which suggests that you save before suspending or switch away from the game to minimise the risk of losing progression when resuming play. This is especially if you like to use the Quick Resume / Switcher options on Xbox Series X|S and PS5 respectively.

    @guest-u3N2ORiF - This thread is about losing progress/save files. If you're encountering a different issue, please can you open up a new thread so we can look into this separately.

    Thanks all! 😊

    Official Response
  • lucek000
    6 posts

    @ubi-borealis [censored] again nothing is repaired XD
    THANKS ALL!11!1!1 :):):):) you still cant play your game since november, but stay happy and wait for a miracle! :):):):) I'm very sorry that you've lost your money :):):) Thanks again!! :):):)

  • SterLuMan
    1 posts

    How about you tell the development team to turn off the cloud sync feature that's breaking the game? This is the third time I've lost progress. This time probably for like 10 hours, in addition to the hours I've lost already. I really can't replay 10 hours and will ask for a refund.

    Platform: xbox series S
    Game version: previous 3 versions, 1.*

    Loading a save game doesn't work if the online sync thing loses connection. It will say it's saved but if you try to load it it will just close the menu. Next time you start the game there will be no games to load. This has been explained plenty of times in this thread and the long Reddit thread regarding the same issue

  • sandworm069
    3 posts

    @ubikobold
    Are you playing on Xbox One? Yes
    Did you experience a crash before you lost progress? No, no indication that anything was amiss.
    Has this only happened once? If not, has it ever happened at the same part in your game? This has happened the last two times I have played, loading all progress in snottinghamshire each time, around 10hrs gameplay in total.
    Are you losing progress every time you load into your game? The last two times yet, I'm loathe to try again. This should not be an issue this far down the line especially considering the cost.

  • sandworm069
    3 posts
    @ubikobold
    Are you playing on Xbox One? Yes
    Did you experience a crash before you lost progress? No, no indication that anything was amiss.
    Has this only happened once? If not, has it ever happened at the same part in your game? This has happened the last two times I have played, loading all progress in snottinghamshire each time, around 10hrs gameplay in total.
    Are you losing progress every time you load into your game? The last two times yet, I'm loathe to try again. This should not be an issue this far down the line especially considering the cost.
    I used manual saves after losing progress the first time around but this has made no difference whatsoever.


  • FFAABBchou
    1 posts

    Wow im not the only one! Lost about 6h of gameplay. Dont understand why the manual save doesnt save on the ssd and why we need the cloud. And funny ( well not) i seen 64hr on my ubiconnect but my save game has 59h. Wow. Same on ubi for this one

  • Guitarbill13
    2 posts

    Hello,

    I have also lost my progress on PC but due to my own fault. I created a new game and didn't notice at all that the previous one will be deleted.
    Is there any way i can restore my previous/old save game files and continue the game from the point i was before??


    Thanks!!!

  • Senseinl
    3 posts
    • What platform do you play on?

    Xbox Series X

    • If playing on next-gen consoles, were you using the Quick Resume feature on Xbox or the Switcher feature on PS5?

    Yes

    • What is the extent of your progression loss? (An approximate value in hours would be helpful)

    About 4 hours in game time. I once lost like 5 days which was about 15 hour in game time, but fortunately I got that back by quitting the game and logging out of xbox live.

    • Do you share your console / PC with anyone else who plays Valhalla?

    No

    • Has this loss of progress / saves only happened once, or multiple times?

    Well, twice, but once it returned.

    • What was the last quest, world event, or activity that you completed before your progress was lost?

    I completed the Jotunheim Arc and started the Fenris fight.

    • Upon last saving your game, did you create a new save or overwrite an old one?

    New Save

    • Are you mainly relying on autosave or making regular manual saves?

    I make regular manual new saves.

  • ltarqsuperbus
    8 posts

    We'll probably have the next AC game published and ready before I can even play this one.

    JUST TURN OFF THE CLOUD SYNC, UBISOFT!!!!

  • B00MSIE
    329 posts

    @ltarqsuperbus

    I am sure (at least on Series X) it has all to do with Quick Resume, not with cloud syncing. After Quick Resuming the whole game is bugged for me. I always lose my beserker gear. My Jomsvikings outfit gets resetted. The game begins to stutter. Reda gets totally confused etc etc etc...

    For a game that made a deal with Microsoft to be advertised as the next generation Xbox Series game, this is unacceptable. Xbox players get constant screen tearing, stuttering, a very bad HDR implementation, frequent loss of progress and more bugs then on any other platform. Other Ubisoft games (like Wildlands) have none of these issues.

    Although I really like this game (without all the messy bugs), almost all fun to play this game is gone for me at this time. And while I am a big fan of the Ubisoft openworld games (Despite the repetetive gameplay), Valhalla took away the fun to play any of them.

    And what even makes it worse. I feel like Ubisoft doesn't care at all about this. It makes me angry and sad...








  • Sliktais
    4 posts

    It is just unbelievable, lost all progress starting from with 20th March. Suddenly no saves available. Crazy ! This game is such waste full of bugs.

  • Order227Jim
    2 posts

    What platform do you play on? Xbox Series X
    If playing on next-gen consoles, were you using the Quick Resume feature on Xbox or the Switcher feature on PS5? Sometimes, not always.
    What is the extent of your progression loss? (An approximate value in hours would be helpful)? First time over 15 hours, second time just over 10 hours (estimated).
    Do you share your console / PC with anyone else who plays Valhalla? No.
    Has this loss of progress / saves only happened once, or multiple times? Multiple times.
    What was the last quest, world event, or activity that you completed before your progress was lost? I tried to upgrade one of the tents in Ravensthorpe this time. The game hung so I switched off.
    Upon last saving your game, did you create a new save or overwrite an old one? The last time I saved over both Cloud and local saves.
    Are you mainly relying on autosave or making regular manual saves? Have been doing both new saves and saving over old saves - for cloud saves this is the only way.

    It is really poor that this is still a major issue. 4 months! It took me a few weeks to pluck up the courage to return to this game after the last time I lost saves. Now I am reluctant to start again as I simply cannot trust that it won't happen again.

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