@mtavcu Hey! Thank you for your reply. We appreciate your feedback and apologize for the frustration caused by this issue.

If you do wish to continue support please reach back out.

Thank you.

Hello @ohja33, I am sorry to hear you lost your progress after update.

Could you please answer the following questions for me:

1. How many hours of progress have you lost?
2. How many save slots are missing?
3. How much storage space is available on the console?
4. Did you experience a crash beforehand?
5. Have any error messages appeared? What was the message?
6. Have you lost progress before?
7. What was the last action/quest performed in-game?
8. Are you relying on auto save or using manual save feature?
9. Are you using the Quick Resume / Switcher feature if on console?
10. When was the last time you were able to load your save?

I look forward to hearing back from you.

Hello there @AngelasWild! Welcome to the forums

I'm sorry to hear that you've lost your save file from December 2021. Thank you for taking the time to share your report with us.

Please note that if your progress has been lost, we may not be able to recover this for you. I understand that this may not be the answer you were hoping for, and apologise for any impact that this has had on your gaming experience. We would like to collect some additional information from you regarding this issue so we can forward your report to the dedicated teams. They can then take a closer look at this as part of the investigation into lost save progress.

• What platform are you playing on? Have you played the game on any other platforms?
• How many hours of progress have you lost?
• How many save slots are missing?
• How much storage space is available on the console?
• Did you experience a crash beforehand?
• Have any error messages appeared? What was the message?
• Have you lost progress before?
• What was the last action/quest performed in-game?
• Are you relying on auto save or using manual save feature?
• Are you using the Quick Resume / Switcher feature if on console?
• When did this begin (and what version of the game did it occur on)?
• When was the last time you were able to load your save?

The dedicated teams would also like screen captures or videos of the in-game load menu to help better understand the issue.If you could show us what you can see in the save game / storage system menu, that would also be helpful for the investigation.

Thanks!

Hey @nrichard680 ,

Thank you for getting in touch with your experience, I'm very sorry to hear you've lost your saves.

The team are still looking into these reports, where I've passed your details on, but we have no further updates beyond this.

When there's new information available, we'll let you know here.

Thank you and apologies for the inconvenience caused!