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  • Diogaralmeidara
    15 posts

    Same thing happened to my girlfriend yesterday and now to me... how can they release the game like this? And screen tearing every few seconds, didn't they test this game out before playing?

  • Ubi-Raziel
    Ubisoft Support Staff 197 posts

    @diogaralmeidara Hey! That's certainly an unusual issue, we can discuss how best to proceed.

    I'd just like to confirm, are you and your girlfriend using the same Xbox account or separate accounts?

    The game is really designed with 1 player in mind, and it's easier if each individual has their own account.

    Thank you!

    Official Response
  • Diogaralmeidara
    15 posts

    If you want to play your own character and have someone else that wants to play their own character and you both manual save the person that playing before will lose the manual saves they had it's very bad.

  • Diogaralmeidara
    15 posts

    Guess we are beta testers

  • Diogaralmeidara
    15 posts

    @ubi-raziel Hi. Yes we are using the same account to play Ac valhalla we also used the same account to play Ac odyssey and had no problems there, I just lost my manual save that I had made, just disappeared for no reason I was watching my girlfriend overwrite manual save on her old manual save not on my one and everything is fine this morning got up after a while went to play and my manual save was completely gone and had lost about 5 hours of gameplay.

    Even if the game is made for 1 player in mind if manual saves disappear for no reason it has nothing to do with one or multiple people playing in one account.

    After all we played Ac odyssey with our own seperate characters on 1 account from start to finish and not once this had happened, if the game is designed for 1 person it has nothing to do with manual saves disappearing for no reason when they were all there before turning off the game and console.

  • Diogaralmeidara
    15 posts

    @ubi-raziel Also I have just noticed that before when I saved the game or my girlfriend it showed my manual save as being manual save 1 and hers being manual save 2 now no matter how many manual saves you do they are all manual save 1 and disappear randomly.

  • Ubi-Raziel
    Ubisoft Support Staff 197 posts

    I see. Thank you very much for getting back to me, that certainly sounds like a bug to me.

    I'm very sorry you lost your saved progress. We don't have a way of recovering it, however we will do the best we can to get the issue resolved.

    Would it be possible to provide an image of your saves section please, so we can see they both have the same name?

    Also, are you both trying to keep 1 manual save each or are you saving a few each? Considering the current behaviour you're experiencing, maybe it's best for you to have several saves each that you can write over.

    Thanks again for your time.

    Official Response
  • guest-MHxniT2F
    2 posts

    Played for about two hours today until it crashed to the Xbox One dashboard. When I restarted all of my auto and manual save data since noon yesterday is gone. Many hours lost that I don't feel like doing all over again. Anyone know a fix for this or how to get my money back?

  • UbiExcellent
    Ubisoft Support Staff 756 posts

    @guest-mhxnit2f Hi guest-mhxnit2f. I'm very sorry to hear about this save issue you encountered on your Xbox One. Did you see any specific error code when the game crashed to the dashboard? Please also let me know about how many save slots you had used at this point.

    Official Response
  • guest-MHxniT2F
    2 posts

    @ubiexcellent No error code at all. I'm not sure how many times I had saved manually but probably around 10 in addition to dozens or hundreds of autosaves.

  • Rightfully_Dead
    1 posts

    Just created an account to say the same. Yesterday I finished the entire East Anglia Arc. The entire thing. Now, I've logged in and found myself at the very start of this arc. I don't really want to play it again. I lost HOURS of data randomly. Xbox One.

  • gzl4358
    1 posts

    I’ve had this happen multiple times. Lost 6hrs, 40min, 2hrs... it keeps happening. It even deletes multiple manual saves. I’ll quit to title screen after I manual save, and I’ll log back in to everything gone the next day. I manual save regularly, never override saves, & just delete old ones when I compile a lot. I usually have 3+ manual saves only a few minutes apart (in addition to other manual and auto saves every 15min for 2hrs prior) before I log off, and they STILL vanish. Fix your game Ubisoft. Saved data integrity is too fundamental to be having issues with. I’m not playing this game right now. If I had a physical copy, I’d shatter it.

  • MerkyBallz
    1 posts

    Same 😭😭😭 I'm nervous about playing more until it's fixed. I know their servers have been struggling. Probably just gonna switch to cold war until we hear back.

  • LordxScorpi0
    1 posts

    It happened to me too. Started a Seer mission and the game crashed me out to the Xbox home screen. I load back in to find 4 hours of progress flushed down the drain. I had autosaves and manual saves that were lost in this. This needs addressed ASAP.

  • Nicu9595
    5 posts

    i am on PC same thing happened to me like 2 times i save on manual 1 and my bro on 2 and next time when i have the chance to play for some reason my save is gone and both 1 and 2 are the same save its so frustrating i don't know what to do..

  • GreatestGal212
    1 posts

    At least I’m not the only one with this issue, I can’t even look at the game right now, lost at least 6 hours game play and the idea of doing it all again just infuriates me. Won’t be playing it again until this issue is addressed, it’s just not worth wasting my time over again. 😡😞

  • mlinic1
    1 posts

    The same thing just happened to me. Woke up at 4am to play before the baby woke up. Restarted the game during nap time. Everything I did is gone. I am still in the starting area.

  • camfurin123
    1 posts

    Hi I was playing when I loaded a old save game to play a mission again but when I tried to load my other save it was not their

  • suti383
    3 posts

    same here, I lost the whole East Anglia progress. And the problem is that the saving icon was there in the game time to time. And now Eivor is not even moving..

  • Ynexia
    1 posts

    i just lost a 42 hour save.... i am not happy

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