ubisoft discussions

quick-suggestions

  • topic_unsolved My progress has been reset / lost; recent save games not available | POST HERE

    2 likes/843 replies/39866 views
    Ubi-Mushy
    Ubisoft Support Staff ubisoft:x-posts, 1463

    @Shadowstriker55 Hey there, sorry to hear you lost your progress. To help us investigate this, please answer the following questions:

    • What platform are you playing on? Have you played the game on any other platforms?
    • How many hours of progress have you lost?
    • How many save slots are missing?
    • How much storage space is available on the console?
    • Did you experience a crash beforehand?
    • Have any error messages appeared? What was the message?
    • Have you lost progress before?
    • What was the last action/quest performed in-game?
    • Are you relying on auto save or using manual save feature?
    • Are you using the Quick Resume / Switcher feature if on console?
    • When did this begin (and what version of the game did it occur on)?
    • When was the last time you were able to load your save?


    official-response
  • d4rkypl
    ubisoft:x-posts, 3

    Any plans to actually fix it before you stop supporting the game in December or did you just decide that you don't care?

  • Ubi-Boost
    Ubisoft Support Staff ubisoft:x-posts, 137

    @d4rkypl Hi there! The team is still investigating this issue with progress/saves. Please be sure to keep an eye here on Discussions for any updates.

    Thank you for your patience and understanding.

    official-response

Suggested Topics