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  • UbiKoality
    Ubisoft Support Staff 440 posts
    This post is deleted!
    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 1365 posts

    Hello all!

    I've merged together a few threads about this issue together into a single thread. I apologise if this has disrupted any ongoing discussions. By creating a single thread, it will allow us to keep all information and updates regarding the investigation in the same place.

    I'm sorry to hear that a number of you are having trouble proceeding in "The Swan-Road Home." After reading through this thread, it looks like there are two main issues being encountered:

    • After completing the river blockade and boarding the long ship again, the ship doesn't move.
    • When arriving at the settlement, the cutscene with the bandits doesn't trigger.


    If you are encountering a different issue to this, please can you let us know within this thread? We can then investigate this further as well.

    If you are encountering either of these issues, would you be able to provide us with the following information:

    • Have you tried fast-travelling back to Norway and returning to England to see if this helps you to proceed?
    • If possible, could you try reloading an earlier save to see if this allows you to proceed?
    • Could you please provide us with a video that shows you're unable to proceed in "The Swan-Road Home?" This could either be the boat not moving, or the cutscene not triggering. You can upload the footage to a sharing platform (such as YouTube or Google Drive) and post a link within this thread.


    We can then pass this information along to the development team for a closer look.

    @UncleBlazing - Would you be able to answer the above questions for us?

    Thanks all! 😊

    Official Response
  • UncleBlazing
    11 posts

    @ubi-borealis I am unable to fast travel back to Norway when I go to the map. And I have already tried going to a previous save before the mission has started.

  • Ubi-Borealis
    Ubisoft Support Staff 1365 posts

    Thanks for those updates, @UncleBlazing. Would you also be able to provide us with a video that shows you're unable to proceed in "The Swan-Road Home?" We can then pass this along to the development team for a closer look.

    Thanks! πŸ™‚

    Official Response
  • UncleBlazing
    11 posts

    @ubi-borealis
    I have already tried attaching a video twice before. I can’t get it to work.

  • Ubi-Borealis
    Ubisoft Support Staff 1365 posts

    @UncleBlazing - I'm sorry to hear you're having trouble sending us a video. Could you try uploading the video to a sharing platform (such as YouTube or Google Drive) and post a link within this thread?

    Thanks! πŸ™‚

    Official Response
  • Scrocchia1234
    2 posts

    @ubi-borealis I reached the part where they sail to England, and right before reaching the Sons of Ragnar's village, the game crashes and the error reads: "Cannot continue using the application. The data for the following application is corrupted. Delete the application from the PS4, and then insert the disc again"
    I deleted the saves and restart the game, as soon as I reach the same point, the error appears again, also I can't fast travel back to Norway, I reloaded an earlier save but the error still appears

  • Ubi-Borealis
    Ubisoft Support Staff 1365 posts

    Hello there @Scrocchia1234! Welcome to the forums πŸ™‚

    I'm sorry to hear you're experiencing a game crash whilst sailing to England. Thanks for letting me know what you've tried already. I would recommend trying these other troubleshooting steps. In particular, please can you try rebuilding your PS4 database, as this may help to fix any corrupted files.

    Thanks! 😊

    Official Response
  • Scrocchia1234
    2 posts

    @ubi-borealis I followed the instructions of the error message and worked, thank you for your help!

  • Ubi-Borealis
    Ubisoft Support Staff 1365 posts

    Thanks for the update, @Scrocchia1234! I'm glad that your issue has been resolved 😊

    Official Response
  • UncleBlazing
    11 posts

    How long till Ubisoft patches this issue? I waited a couple months before I bought the game so that some issues were ironed out. But I have been able to play for a month now and this issue has not even been added to the list on the main problems thread. This game is a joke compared to all of the other previous AC games I have played.

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