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  • Ubi-Orion
    Ubisoft Support Staff 161 posts

    @logienufc

    That's correct, both issues are known and under active investigation.

    @B00MSIE

    I'm sorry to hear you've been experiencing this as well. Please keep an eye on the megathread for this issue here for updates on this as we get them.

    Official Response
  • vagmc1982
    10 posts

    @logienufc I expect this issue never ever to get fixed. Look, the game is out since Nov '20 and the tearing issues still persist. Even people with a VRR TV report about it. The only way to enjoy the game is to play it in quality mode, imo. It's a shame that AC Valhalla and Immortals Fenyx Rising are the only games that suffer from this issue when played in 60fps (PS5 included). No wonder that a quality mode was implemented in both games.

  • greg_1901
    1 posts

    Hi,

    tl;dr: Game stutters when started first time and fixes itself after I swich console OFF and ON 2 times.

    I would like to ask for help with strange issue I have with AC: Valhalla.
    So, every time turn console on and start game, I have frame time/stuttering issue – when I pan camera around, I see very annoying jitter. Maybe this is related to screen tearing issue (screen tearing can also be caused by frame time variances from refresh rate) and instead of tearing I have this jitter on VRR screen, but jitter looks same when I turn VRR off – no tearing.

    I found that turning off and on whole console fixes problem on 50% of attempts. Sometimes I have to do it twice and this always fixed problem. It seems issue disappears every time there’s “controller disconnected” error during the game after powering on (but disconnecting controller without power off/on does nothing).

    I only have few other games (this is my first game console ever) but I have no other problems at all, this is why I suspect something is wrong witch AC itself.
    I’m playing on Xbox Series X connected to monitor in 120 VRR mode.

    What I’ve tried:

    • Different HDMI cord;
    • different controller;
    • different audio output;
    • different PC monitor;
    • playing on TV;
    • different display modes and resolutions;
    • searched on megathread and this forum in general.


    Nothing helped. I don’t think my console is at fault here.
    Does anyone have any idea what can be wrong? I can’t be the only one with such issue 😊. I’m sorry for such long post.
    Thank you in advance for all the tips!

  • Ubi-Keo
    Ubisoft Support Staff 1090 posts

    @greg_1901 I can confirm this issue has been reported and is still being investigated.

    I have merged your post with this Megathread. Please keep checking here and news and announcements for updates.

    Official Response
  • B00MSIE
    307 posts

    @ubi-borealis

    I deleted my previous posts, because I could not edit them and the video's were only 1080p.

    XBox Series X
    Encountered it first immediately after starting the game on November 10th 2020
    It occurs less now then just after release, but still constantly inside houses and places like Jorvik.
    Installed on the internal drive.
    Samsung UE50RU7172UXXH

    And a video, you see the tearing clearly at the end in the tree. In cut scenes it is much worse, but since I ended the game, I can't make video's of that (And I understood restarting the game will delete all my savegames).




    In the second video the tearing is at 0,2s



  • B00MSIE
    307 posts

    @ubi-borealis

    Made 2 other video's just to show you how often it happens. It actually happens constantly. In the first after leaving the well. In the second, you see the wall tearing when I pass the corner, but also the tree later on. The constant tearing really gives me migraine attacks.

    These video's were recorded with the build in option on the XBox Series X. It is visible while playing, but also recorded. So it is not the TV. I do not have any tearing in games with an FPS Boost to 60Hz like Unity.









  • B00MSIE
    307 posts

    @ubi-borealis

    I even tried hard quitting the game and restarting the whole XBox, but it keeps tearing

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts

    Hello there @B00MSIE!
     
    I've moved your posts over to a more relevant megathread so we can keep all the information you've shared in the right place.

    Thank you for taking the time to provide all of the additional information, especially more specific information about the videos you've shared. We greatly appreciate you taking the time to capture and upload so many videos for us. This is very helpful to the development team, and I've passed them on for a closer look.

    If anyone else is still encountering screen tearing after trying these console troubleshooting steps, please can you provide us with the following information:

    • Please can you confirm which model of Xbox Series you use?
    • When did this issue first happen? How often does it occur?
    • Is the game installed on the internal HDD or an external drive?
    • What is the make/model of the TV you are using?
    • If you can provide any videos that show the screen tearing happening in-game, these will be very helpful for further investigation.


    Thank you 😊

    Official Response
  • GoobyMongo56
    1 posts

    The game is literally unplayable as vsync issues and tearing is very severe in "Performance" mode. When switching to "Quality" mode the frame rate is so choppy that the game is equally unplayable. It seems that this game is not Xbox Series X/S enhanced as advertised because it's clearly not compatible with the console and platform. Users have reported this issue since November 2020 and this issue shouldn't have even been present at game launch.

    Users should report this to Microsoft as false advertising and a misuse of the Xbox Series X/S enhanced qualification. Users on Xbox Series X should get refunds on all transactions if Ubisoft is unable to fix this which they clearly can't. Once again REPORT THIS TO MICROSOFT they should put a warning that this game is not compatible with Xbox Series X/S consoles.

    This is the only game in my entire Xbox Series X library that has this issue, the only one. Even games that were launched several generations ago and "boosted" from 30fps to 60fps don't have this issue. We have the most powerful console in the entire Xbox family and this game is totally unable to use it in any way, it's a shame.

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts

    Hello there @GoobyMongo56! Welcome to the forums 🙂

    I'm sorry to hear that you're experiencing screen tearing when playing Assassin's Creed: Valhalla. Thank you for taking the time to share your report with us, as well as feedback for the investigation. I would like to assure you that the development team are looking into this issue further. We don't yet have any updates to share with you all from the development team. As soon as we have any new information to share from the investigation, we will let you know within this thread and in the News & Announcements forum.

    Thank you 😊

    Official Response

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