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  • DreiKelch409621
    11 posts

    Really bad Screen Tearing on my new Xbox Series S

    can someone tell me whether it is my console or the game? I haven't had the console for a week and I already had the problem when it was released on my old Xbox One S until it was fixed, does anyone else have the same problem?

  • B00MSIE
    397 posts

    @dreikelch409621

    It’s the game for sure, just search on Reddit about it.

  • Ubi-Woofer
    Ubisoft Support Staff 1268 posts

    Hey there @dreikelch409621 - the issue could possibly be localised, however, we do have this megathread open to investigate the wider reported issues with screen tearing on the Series X|S family of consoles. I'm sorry to hear that you have been experiencing similar behaviour previously on your Xbox One S as well.

    Can you please confirm for me whether you have previously run through our Xbox Series X|S troubleshooting? Do you also happen to have a video demonstrating the screen tearing in your game that you could share with us, whether through a direct link or by uploading the footage to a sharing site and providing a link here? Thank you!

    Official Response
  • Bepumop
    3 posts
    Hi. Are you seriously? Was in 2021, but problem is here. I play with Performance mod graphics on fullhd tv samsung UE49M5500 and i have screen tearing anytime! Fix it please. This game unplayable


  • Bepumop
    3 posts
    Hi. Are you seriously? Was in 2021, but problem is here. I play with Performance mod graphics on fullhd tv samsung UE49M5500 and i have screen tearing anytime! Fix it please. This game unplayable


  • Ubi-Oxavo
    Ubisoft Support Staff 623 posts

    Hello @bepumop and welcome to Discussions,

    We understand FPS is dropping and there's screen tearing.

    The provided information was forwarded to our development team, and it is currently being looked into. We apologize for any inconvenience caused.

    Don't hesitate to get back to us if you have any additional questions.

    Official Response
  • Bepumop
    3 posts
    @ubi-oxavo Thanks. I hope that at least by 1.4.1 the problem will be fixed. If you need more information, I am ready to provide it


  • Ubi-Oxavo
    Ubisoft Support Staff 623 posts

    Hello @bepumop and we truly apologize for the inconvenience. For now the issue with screen tearing is under investigation.

    We'll share more information as soon as we have it. 

    Official Response
  • yjsnpkmr
    8 posts

    @ubi-oxavo
    Excuse me, the issue has not been fixed now.
    Probably the current high-frame-rate mode is optimized for VRR. It is not bad decision as some people enjoy it.

    But many use non-VRR TVs, so we need ANOTHER high-frame-rate mode optimized for non-VRR.
    Please send this message to Canadian studio. I think this topic is extremely important.

  • Ubi-Borealis
    Ubisoft Support Staff 5779 posts

    Hello there @yjsnpkmr!

    I'm sorry to hear that you've been experiencing screen tearing whilst playing Assassin's Creed Valhalla on Xbox Series X|S. The development team have been notified of this issue and they are investigating further.

    We don't yet have any updates to share from the investigation into this issue. As soon as we have any new details to share from the development team, they will be posted within this thread. Additionally, any future updates will be published in the News & Announcements forum via patch notes, so I'd also keep an eye out for these.

    Thank you 😊

    Official Response
  • DaJiaDeYEYEhh
    15 posts

    I play Valhalla on my Xbox seriesx often have screen tearing I play a lot of games without this phenomenon only happens in AC Valhalla will appear this damn problem please solve this problem this problem is very affect the game experience
    Here is the video link https://www.bilibili.com/video/BV1oA4y1U7Ht?share_source=copy_web: (https://bilibili.com/video/BV1oA4y1U7Ht?share_source=copy_web)
    Please note this problem, I bought a lot of Ubisoft games, but this problem is really sad

  • DaJiaDeYEYEhh
    15 posts

    I play Valhalla on my xbox seriesx often appear screen tearing I play a lot of games do not have this phenomenon occurs only on AC Valhalla will appear this damn problem please fix this problem this problem is very affect the game experience

  • DaJiaDeYEYEhh
    15 posts

    @ubi-北欧 Please, it's May 2022 and this problem is still happening on my XBOX series x. It's affecting the game experience.

  • DaJiaDeYEYEhh
    15 posts

    @dajiadeyeyehh It even made me lose interest in the game! I have purchased many Ubisoft titles, including Assassin's Creed only Valhalla has the most problems, which sucks and makes you sad 😞

  • DaJiaDeYEYEhh
    15 posts

    @dajiadeyeyehh I play Valhalla on my Xbox seriesx often have screen tearing I play a lot of games without this phenomenon only happens in AC Valhalla will appear this damn problem please solve this problem this problem is very affect the game experience
    Here is the video link https://www.bilibili.com/video/BV1oA4y1U7Ht?share_source=copy_web: (https://bilibili.com/video/BV1oA4y1U7Ht?share_source=copy_web)
    Please note this problem, I bought a lot of Ubisoft games, but this problem is really sad

  • Ubi-Froggard
    Ubisoft Support Staff 2289 posts

    Hey @dajiadeyeyehh

    I'm sorry to hear this is happening. Would you be able to record any video clips of it happening so we can forward them on to the dev team as examples?

    Official Response
  • DaJiaDeYEYEhh
    15 posts

    @ubi-froggard Of course, first of all I'm a Chinese gamer and I've bought a lot of your Ubisoft games. I couldn't upload the video to Youtube because of network limitations, but I uploaded it to our side of the video site here:https://www.bilibili.com/video/BV1oA4y1U7Ht?share_source=copy_: (https://bilibili.com/video/BV1oA4y1U7Ht?share_source=copy_) web

  • DaJiaDeYEYEhh
    15 posts

    @ubi-froggard If you can provide me with an email address, I can send you the recorded video of the problem directly.

  • Marki_UK
    1 posts

    Hi, I wanted to continue this thread and add that I am also getting screen tearing in ac Valhalla on the xbox series x. This occurs during larger battles when you turn the camera towards action but also in larger towns if you pan the camera up and down.

    I have also tried on both a 4K TV with no VRR and a AMD Freesync Premium monitor (after checking it was 100% working) and the tearing is still present on both. I use the performance 60fps mode.

    I really hope they fix this as I’ve had to stop playing until it’s patched/fixed as it’s really annoying and immersion breaking. Really enjoying the story so is there any update as to if this will be fixed in the upcoming 1.5.2?

  • DaJiaDeYEYEhh
    15 posts

    @marki_uk Yes, especially in certain areas, the tearing can be very bad, and because of this issue, I have stopped playing Valhalla because it is such a terrible experience. Sadly, my monitor's VRR function is not compatible with my Xbox,which further contributes to my gaming experience,I also hope they will fix this problem in 1.5.2.

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