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  • WHYS0SERI0US__
    1 posts


    I think i've been pretty patient with this game but this as to be a joke i had the time to finish cyberpunk twice and it's still not fixed. audio still sounds crunchy and low quality... can't even refund. I don't think i'll ever buy an ubisoft game at launch ever again. good lesson

  • CaptainStarPaw
    Original poster 41 posts

    @whys0seri0us__ It's been a while but wanted to check in with the thread. Sad that the issue still persists and seems to be brushed under the rug based on recent patch notes and official statements. This was the first AC game I ever pre-ordered, and I feel exactly the same way. I really wanted to believe that they wouldn't make such a huge compromise in the sound department this time round, but it ended up being worse than before.

  • AstroCat
    17 posts

    Title Update 1.1.1 coming tomorrow, not a single thing about the totally broken and horrible sound issues that ruin the game. Such a bummer, will they ever even take a look at this issue? It so bad and obvious I never have been able to get past the first 10min of the game. How is this not a tier 1 issue?

  • cronucks
    5 posts

    I tried asking for a refund, given the lack of official acknowledgement – unless you count https://discussions.ubisoft.com/topic/81608/updated-12-01-reported-issue-megathreads-check-here-for-your-issue, but those are issues 'under investigation by Ubisoft support' and 'not all of these issues are yet recognised / under investigation by the developers'.

    This is the answer I received:

    Unfortunately, in this instance no refund is possible for your Assassin's Creed Valhalla Gold Edition because your refund request does not comply with our refund policy.

    For more clarification regarding our refund policy please see our FAQ:
    https://support.ubisoft.com/en-au/Article/000062176/Requesting-a-Refund-for-Digital-Purchases

    However please rest assured that the development team are aware of the reported issue with audio quality and investigating it. Please keep an eye on our official website and forum for future news and updates of the game:
    https://www.ubisoft.com/en-au/game/assassins-creed/valhalla
    https://discussions.ubisoft.com/category/25/assassin-s-creed?lang=en-US


    The silver lining I guess is that this is as close as it comes to an official acknowledgement. Yet if they are investigating it, why is not reported on the list of known issues? https://discussions.ubisoft.com/topic/76980/assassin-s-creed-valhalla-known-issues-updated-jan-8?lang=en-US&sort=newest_to_oldest

    Meanwhile I am quite incensed I paid premium price for a new game (not a preorder) with such dysfunctional audio – especially after such good reviews that gave me no indication this could be an issue for me going in. As @CaptainStarPaw said previously, I tend to dismiss the graphics/audio of online videos due to their variable quality.

    It is only after running the game (which nullifies your ability to refund – how dodgy is that to begin with) I found out about the terrible audio. I feel quite cheated to be honest.

    ---

    Ubisoft: 'Hey Valhalla players, here's a tune an official acknowledgment for you!'
    Valhalla players: still waiting for sound acknowledgement


  • AstroCat
    17 posts

    We'll see, maybe one day. Just tried the game again after 1.1.1, walked in snow for 3 seconds. Center channel mix is way too loud, and SFX are super muffled sounding. Quit game. 😞

  • TheRealDaemon
    21 posts

    @cronucks the physical box states that the game supports Dolby Digital and DTS. Surely you can get a refund on the basis of receiving an item that is not as described? I don't know where you are, but that is certainly an EU and UK law.

  • Noir-ceuil
    3 posts

    I am so angry at them right now. Not an inch of a statement about this issue. It's been 3 monthes that we are waiting for a proper patch or a good explanation.

    Why Ubisoft can't fix the sound ?

  • BoBaggs
    4 posts

    Beyond disappointed at Ubisoft for not fixing this. Was honestly expecting this to be taken care of by the holiday. Really glad I was able to return the game. They've officially ruined Assassin's Creed for me. I'm having nightmares that they're going to ruin Star Wars for me now too. 😞

  • ibarix2
    5 posts

    No ambient sound, no music in main menu, various sounds "missing", I only hear footsteps and those are echoing and muffled.

  • cronucks
    5 posts

    @therealdaemon I am in Australia. We have the Australian Competition & Consumer Commission to oversee exactly these kind of disputes.

    As per their Repair, Replace, Refund page (emphasis mine)

    You can ask for a replacement or refund if the problem with the product is major.


    and...

    A product or good has a major problem when:
    - it has a problem that would have stopped someone from buying it if they’d known about it
    - it is significantly different from the sample or description
    - it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
    - it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
    - it is unsafe.


    I think this specific situation fits the dot points I have highlighted above.

    As a tangential issue, I am pretty sure their refund policy is unlawful. To quote that same page from the ACCC's website (emphasis mine) :

    'No refund' signs and expired warranties

    Signs stating ‘No refunds’ or ‘No refunds or exchanges on sale items’ are unlawful, as they imply that it’s not possible to get a refund under any circumstances, including for faulty items. In fact your consumer guarantee rights still apply. Retailers don’t have to give you a refund or exchange if you simply change your mind. Always check the store’s returns policy. Your rights under the consumer guarantees do not have a specific expiry date and can apply even after any warranties you’ve got from a business have expired.


    But Ubisoft's digital purchases refund policy states (bold emphasis theirs, underlined emphasis mine):

    You can request a refund for a digital order within 14 days of your purchase, as long as the content has not been launched.

    Return requests for digital products can be submitted by selecting the Ask for a refund link next to the relevant product on the Order History page of the Ubisoft Store

    Purchases for consumables, downloadable content, in-game currency, digital console keys or purchases from our in-game stores are final and not eligible for refunds.


    So I just reported a consumer issue with the ACCC based on this, describing the issue at hand, complemented with screenshots of my interaction with Ubisoft support.

    I would encourage other Aussies to do the same.

    • Ask Ubisoft support for a refund
      • Indicate this is due to the audio issues.
    • If they refuse to issue a refund, file a consumer issue with ACCC on their site
      • Describe the audio issue as a 'major problem', link to this thread maybe and suggest a web search for more instances online
      • Indicate the fact your are being refused a refund
      • Indicate the fact that Ubisoft's refund policy is probably unlawful under Australian law.


    I feel pretty bad for the devs tbh, it looks like another game that was released a tad too soon. However, there is no reason Ubisoft as a whole should get away with this without at least providing refunds where it seems more than appropriate.



  • cronucks
    5 posts

    @cronucks Replying to my own post since I can't edit anymore...

    Remember the ACCC are the ones that brought us Steam's refund model worldwide!

  • BumPizzMan
    1 posts

    @ibarix2 Have you found a fix yet?

  • VanixLH
    14 posts

    @therealdaemon They have also refused my refund saying that if a game is launched once it cannot be refunded anymore. They're happily breaching the law and my statutory rights as per the Consumer Rights Act 2015 in the UK. I have informed them of this and they are adamant that they will not refund me, so I am also looking into pursuing legal action at the moment. I recommend everyone who has their refund request rejected look up their local consumer rights law and if you are within your statutory right to receive a refund you should look into filing a formal complaint to the appropriate legal body.

  • ibarix2
    5 posts

    @bumpizzman Not yet. I was demotivated and didn't even run the game since the "update". If I find the fix, I'll post here.

  • azullFR
    559 posts

    @vanixlh
    in UK seem's to be : Trading Standards Office
    https://www.gov.uk/find-local-trading-standards-office

    at least 1 case has already been sent from to them... at least...

  • ibarix2
    5 posts

    @BumPizzMan

    I FOUND A SOLUTION!!!

    Go to Ubisoft Connect > AC Valhalla > Properties > Verify Files.

    For some reason i had "a number of corrupt files" (windows defender did it maybe?) and then validated it. It reinstalled VisualC runtime files and stuff and now it's working. I tested for some time and it appears there aren't any problems.

    [Ubi-Woofer Edit: I've removed the red colouring and changed the wording to "a solution" as this fix does not appear to work for everyone. Please be careful when making such statements as it can be misleading. Thanks!]

  • Currywurst120
    7 posts

    @ibarix2 Nah sorry, not for Playstation 5..

    @Ubi-Woofer Any news?

  • azullFR
    559 posts

    @ibarix2
    Great thanks for your job for the community ! 👍 👍 👍

  • HieromAlex
    27 posts

    @ibarix2
    do you mean that the audio quality of your game is ok now ?
    because I did your manipulation after each patch and it didn't fix anything for me

  • ibarix2
    5 posts

    @hieromalex No. I mean I got the audio back for those sounds that didn't play at all.

    I would take even bad quality over no sound at all (which was the problem I had). I could hear only footsteps with echo and muffled but the majority of the sounds didn't work. Now it's ok, even the footsteps.

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