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  • john52072008
    Original poster 1 posts

    I bought Valhalla on Epic Games on the day 1 release and now trying to launch it for first time today, but when it launches it opens Ubisoft Connect and ask for an activation key when i bought the game on Epic. how do i fix this issue

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  • tim_b_read
    3 posts

    @john52072008 I had exactly the same issue. I purchased AC Valhalla through the Epic Games Launcher, downloaded and installed it. On launch I was prompted by Ubisoft Connect to activate a key, which I was never provided with and is not contained in my email receipt. Uplay did not show AC Valhalla as an owned game.

    However I seem to have fixed it by closing the Epic launcher and Uplay/Ubisoft Connect, and running ACValhalla.exe from the installation directory. I was prompted to sign in to Ubisoft Connect again, and it seemed to run a self-update. After a few minutes the Epic Launcher changed the Launch button under Valhalla briefly, and the game appeared as installed in Uplay/Ubisoft Connect. I am now able to launch the game from either launcher. Not a very clever experience, very frustrating.

  • lSilentOpsl
    1 posts

    @john52072008 So what I found that worked for me is this. Close both epic games and ubisoft. The tray icon on the bottom right of your screen, click on that and see if both Epic games and Ubisoft are logged in. If so, right click them both and log out/quit. Open epic games again and try to play whatever ubisoft game. This will prompt epic games and ubisoft to connect with each other again and it should work without needing an activation key. This has happened to me with several ubisoft games I've purchased through epic games.

  • Ubi-Litten
    Ubisoft Support Staff 178 posts

    Hi there, thanks for getting in contact and providing this feedback along with the workarounds used to get this resolved. I will certainly be sure to make our game teams aware of this but allow me to apologies for any confusion or inconvenience this may have caused.

    Official Response
  • Proslayer595
    1 posts

    @tim_b_read How do I do that
    Why is this so hard. i just wanna play the game

  • O-skinator
    2 posts

    It is still happening here!

  • O-skinator
    2 posts

    @ubi-litten any news about this issue?

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