Welcome to discussions

Quick Suggestions

  • Ed_Fitz
    Original poster 3 posts

    Hi, I bought the Ultimate edition and some items from the store. None of them have appeared in-game. The currency has been deducted from my total, but the items have not appeared in my inventory. This is more than 24 hours ago. The bonus content from the preorder pack also has not appeared. I have completed the “Family Matters” quest etc but still nothing.
    I am on PS4 Pro and have done all the usual maintenance, including restoring the game licenses.
    Any advice would be appreciated.

  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Krughal
    17 posts

    @ed_fitz

    1. Start the game and spawn in
    2. While in-game, unplug your Ethernet cable (or go to system settings -> network settings -> connect to the internet and uncheck the box)
    3. Wait 5-10 seconds
    4. Plug the Ethernet cable back in or recheck that same box you unchecked in the network settings of your console.


  • Ed_Fitz
    Original poster 3 posts
    @ed_fitz
    1. Start the game and spawn in
    2. While in-game, unplug your Ethernet cable (or go to system settings -> network settings -> connect to the internet and uncheck the box)
    3. Wait 5-10 seconds
    4. Plug the Ethernet cable back in or recheck that same box you unchecked in the network settings of your console.

    Hi, thank you for your input, but, as expected, this did not resolve the issue.
    I have received none of the Preorder, Ubisoft Connect rewards or store purchases and have logged tickets with both Sony and Ubisoft support. I understand that there is some issue with purchases being delivered, but the server had no issue with taking the in game currency. A response from a support person would be nice. Unfortunately I have received none at present.

  • Ed_Fitz
    Original poster 3 posts

    Hi all. I just want to update the thread. Everything is fine! Having done a restart (I tend to restart most games when I have a hold of the basic mechanics) and as soon as I advanced Family Matters all the items appeared, PreOrder bonus items, in store purchases etc. All Good.

  • Ubi-Raziel
    Ubisoft Support Staff 197 posts
    This post is deleted!
    Official Response
  • Ubi-Raziel
    Ubisoft Support Staff 197 posts

    @ed_fitz Hello!

    I had a load of questions for you but I can see the issue is now resolved, that is great news 🙂

    Enjoy your day!

    Official Response

Suggested Topics

Community Details

212
Online
220.5k
Users
37.3k
Topics
184.9k
Posts