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  • Othelious
    1 posts


    Digital version, ps5, game works, prepurchase addons finally showed up for game.
    got confirmation from sony on purchase, included pic in ticket. Ticket number is  13822170
    I installed the Premium starter pack on the playstation store, no items have shown up for me. for 3 days.. have done all of the above, waited a day, restarted, reinstalled licences, nothing helps with this one.. and it is installed.

  • kingofkungfu1
    1 posts

    I just had this problem for the third time dude. This game is driving me nuts with these bugs. It's as if they made it for the next gen consoles in 2020 without considering that everyone was in a pandemic...

  • SmokeyeJoe
    1 posts

    Do dese niguhs even answer our questions?

  • TheMangler24
    1 posts

    Same issue months later. I bought resources and the map. There is nothing there. Never again Buggysoft.

  • VelvetMoses
    1 posts

    @tatonka316 This is an old post, so I’m pretty sure it resolved, but I just had the same problem. I was very early in the game when I made my purchases. None appeared. I then finished “Family Matters”, the 3rd main quest, and everything was then added to my inventory.

  • alex.magik
    2 posts

    I got the same problem, the support asked me to delete the game and redownload. still nothing...
    i'm going to play without addons for a bit, but spent 100$ between game and addons, this is infuriating at least.

    XBox Serie X, Valhalla Ultimate + Starter Pack + Daemonic Pack + Daemonic Settlement + Helix

  • Ubi-Orion
    Ubisoft Support Staff 161 posts


    Hey there.

    Have you finished the quest "Family Matters"? For most addons to show up you need to have at least reached this point in the game. I'd also double check that all of the extra content has been installed. This link should help with double checking this if you're not sure.

    Official Response
  • Ubi-Orion
    Ubisoft Support Staff 161 posts


    Thanks for letting us know and for highlighting this as well. For most extra content you do indeed need to have finished this quest.

    Official Response
  • TotalHavoc91
    1 posts

    @simpletime00 just started playing and did the same thing. Bought so.e credits. Got some goods. Never made it to the inventory but it shows in the owned section under the store. How is this still a issue? Any fix?

  • UbiExcellent
    Ubisoft Support Staff 756 posts

    @totalhavoc91 Hey there, and warm welcome to the forums! Mirroring what my colleague Ubi-Orion asked above, please make sure you've completed 'Family Matters' in order to locate most content in-game.

    Official Response
  • Galacticrazor11
    3 posts
    This post is deleted!

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