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  • CrazyDonkey88
    100 posts

    @zorek67 Audio issues? Dude i can't go pass [censored] UbiConnect error... and [censored] don't care about either

  • Zorek67
    13 posts

    @crazydonkey88 I don't know what is worst, being unable to play the game or being able to play the game and being so disappointed by all the bugs and trash audio that you just alt + F4 the game after an hour. Anyway we are all on the same disappointment boat so let's hope they fix their [censored] ASAP.

  • Lynx_Maeglin
    2 posts

    @zorek67

    The thing is: this game has really brilliant audio! Tons of sounds, voices, brilliant music, interactive systems...

    It's just the compression that's messing it up!

  • CrazyDonkey88
    100 posts

    @zorek67 we will see...

  • Zorek67
    13 posts

    @lynx_maeglin sure I don't think it's a big deal to fix that but it needs to be fixed urgently. It's so frustating to barely hear an Einor Selvik epic song during a boss fight or when you swing a 2-handed axe in the skull of an enemy and not hearing any impact...

  • Doopi1
    3 posts

    @doctormcbatman Yes to everything what OP is saying, please for the love of god give us an updated HD audio pack.
    The audio quality is horrendous.

  • Shuar
    34 posts

    I also seem to be having this issue. Well, everyone is having this issue, but some are far more sensitive to it than others!
    Does anyone have a clue, about a coming fix for this? Else I do believe we kinda feel entitled to a refund right?

  • Shuar
    34 posts

    @carvalhopt Mas tu és um put0 dum burr0 também!

  • TOMatXL
    3 posts

    (PS4 Pro) Audio in conversation is OK, but terribly bad in any other (ambient effects, fighting effects, world environmental sounds, ...) It's flat and sounds like it's playing from a very cheap speakerset.

  • Ubi-Swaggins
    Ubisoft Support Staff 340 posts

    Hey folks,

    Issues with the Audio has been raised to the team and they are looking into it further.

    The known issues list gets updates as the team work through, if an issue is not listed in there, it doesn't mean the team are not looking into it.

    Official Response
  • Clark_e_poo
    1 posts

    Just sent a detailed complaint of the issue to support including the screenshot from the audio files when they were found how low quality they actually were. Hoping to find out if a fix is incoming. Will let you all know what they tell me

  • Shuar
    34 posts

    @shuar Just so everyone knows, I was able to request a refund (I was illegible for it), and Ill wait for a future fix, that was stated on the chat is being worked on by the devs.
    I just requested the refund since Ubisoft aren't willing to use the "Known Issues" thread to add that KNOWN AUDIO issue!

  • CrazyDonkey88
    100 posts

    @ubi-swaggins So what can u tell me about this issue mr swagginsundefined

  • TOMatXL
    3 posts

    Audio on PS4 Pro sounds flat and terrible too, like it's coming from a cheap speakerset or cardbox with holes in it.
    But that's what I've been experiencing with Odyssey too ...

    Especially when compared to what other AAA games bring nowadays.

  • Klamhest
    10 posts

    @ubi-swaggins

    Another good example -

  • CrazyDonkey88
    100 posts

    @klamhest Widzę kolega polak, witam witam. Zazdroszczę, że możesz pograć. Wersja cyfrowa czy fizyczna?

  • CaptainStarPaw
    40 posts

    @vanixlh I hope that chat support wasn't just broadly addressing audio, because there are a number of issues. In the chat were you specifically discussing the audio quality? If so, this makes me happy that they are aknowledging it and working on producing a fix.

  • Shuar
    34 posts

    @captainstarpaw I refered the advisor to this thread, and yes it was certainly related to the low audio quality and high compression amount. Either way, cant quite understand how on earth this got through QA in this state, but well, thats Ubisoft on a nutshell for me!
    If they handle the issue, I'll certainly re-buy the game, until then I'll keep an eye on this thread!

  • CaptainStarPaw
    40 posts

    @shuar This definitely needs to be listed in the Known Issues thread. @Ubi-Swaggins Can we please get official confirmation that the low bitrate audio is a Known Issue among the development and production team? Thank you so much.

  • Doopi1
    3 posts

    Spoke to Ubisoft Support and they told me to follow this guide to "fix" the issue - this did not work.....
    They also said they knew about the issue..

    They promptly closed the chat afterwards 🙂

    In order to fully troubleshoot the problem that you are having, please try the steps below:

    1. Disabling your background applications:

    Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
    Type in MSCONFIG and press Enter.
    Go to the Startup tab, and click Open Task Manager.
    For each Startup item in the Task Manager, select the item then click Disable.
    Close Task Manager.
    On the Startup tab of the System Configuration dialog box, click OK, then restart the computer.

    Note: For Windows 7, you can simply click Disable All on the Startup tab within the System Configuration window.

    2. Clearing your temporary files:

    Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
    Type in %TEMP% and press Enter.
    Select All (Edit > Select All or Ctrl+A).
    Click the Delete key.

    Note: If you are using Windows 7, you will need to press Ctrl + A together to highlight the files. Once the files are highlighted, you will need to press the Delete key.

    3. Make sure the drivers for your video card, sound card, motherboard and processor are up-to-date. Running 2 cards in SLI or running 2 screens can also cause issues. Deactivate SLI or unplug any additional screens you may be using. If you are overclocking, try running at the stock clock settings.

    4. Make sure that any antivirus or firewall software on your system is disabled.

    5. Install Windows Updates:
    Click on the Windows Start button and go to All Programs --> Windows Update. In the left pane, click "Check for updates" and if any are found choose "Install updates."
    http://windows.microsoft.com/en-us/windows-vista/install-windows-updates

    Please upload your MSINFO file which can be found by performing the following steps. This file will allow me to take a better look at your system and may help to diagnose the problem.

    1. Press the Windows key and the "R" key at the same time.
    2. In the Open box, type 'msinfo32' (without the quotes) and click OK.
    3. When the program comes up, open the Software Environment section on the left side and select Windows Error Reporting.
    4. Make sure that the Windows Error Reporting has also completely loaded prior to saving.
    5. At the top, click on File and click on Save.
    6. Click the 'save' button to save the file as an .nfo file to your Desktop.
    7. Click the following link: https://support.ubi.com/en-US/Cases
    8. Enter your Ubisoft Account credentials and click Login.
    9. Click on the question that you wish to update.
    10. Click "Attach documents"
    11. Find the ".nfo" file to attach the MSINFO32 file and click Open.
    12. Click "SUBMIT ATTACHMENTS" to complete the incident.

    If you receive an error stating that the file is too large, you will need to compress it.

    1. Right-click the file.
    2. Hover over the Send to option, and then select the Compressed (zipped) folder.
    3. A new ZIP file will be created.

    Once received, we will examine your system information and get back to you as soon as we can with a possible solution to your problem.

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