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  • trolsopol
    Original poster 31 posts

    Hi guys, I just got the game on Uplay, but can't start it at all. I get the splash screen and then the game crashes 2 seconds after with this very helpfull error:
    undefined

    I'm running Ryzen 1800x, 32 GBs Gskill FlareX ram, 2080 TI GPU. I've updated to the latest nvidia drivers 457.30 with a clean install, installed the latest VC++ redistributable version (it's newer than the one the game installs, but neither version works). Tried to remove overclocking as some people suggested that online, but it didn't work.
    I verified the game files and everything was "fine". Saw that people were reporting problem with previous assassin's creed games (Origins, Odysey), where the games are not on the main(system) drive, or on an SSD, tried to move the files around nothing helped. I've not had problems with other Ubisoft titles on this machine (to be honest I don't think i've had problems with any games), i have wildlands and breakpoint (i think this one is on the same engine as Valhalla). Tried all the standard compatilbility options (low color depth, run as admin etc.)


    Has anyone had this problem and can suggest a possible solution?

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  • Exaudio
    19 posts

    @trolsopol Have the same problem. Tried all of the above. I'm out of ideas and Ubisoft need to release a quick fix asap! Extremely frustrating paying for a game and it won't even start!

  • trolsopol
    Original poster 31 posts

    Forgot to mention that i already have a support request submitted on Tuesday - 13186910, but have had no updates yet. Can someone at ubisoft look into this ?!? @ubi-unicorn @Ubi-Baron @Ubi-Fractal @Ubi-Gaidheal @Ubi-Kay @Ubi-Litten @Ubi-Mercury @Ubi-Milky @Ubi-Mullac @Ubi-Pingu

  • emmaj95
    66 posts

    Same here, I've tried every solution on every thread on this forum and still nothing works. Sucks that I got the $200 collectors edition of a game I can't even play. My PC is brand new as of this summer too so no reason that it shouldn't run smoothly. Really really upsetting.

  • trolsopol
    Original poster 31 posts

    Posting an update to keep this thread alive. Still no resolution found for this bug, still no update on my ticket.

  • CrazyDonkey88
    100 posts

    @trolsopol i have this problem since day 0, and still no fix. U r not alone

  • gotonono1
    2 posts

    @trolsopol just let us know bud cause I'm out of ideas but good to know not the only one with this problem

  • trolsopol
    Original poster 31 posts
  • Rogue-Reaper13
    13 posts

    @trolsopol yup. Since the second the game launched. I have been stuck on splash screen. Nothing works for me either.... and I paid for the ultimate edition. I'm never paying for another pre order again after this. Not from ubisoft. Especially since ubisoft keeps basically telling people it's a problem on your end, not theirs. Thing is, it's the only game I have that doesn't work. So there's that.

  • trolsopol
    Original poster 31 posts

    @rogue-reaper13 At least you're getting a response. I've been posting stuff everywhere and not even a "hi" back. I'll be fine with a refund. but no response even.

  • CrazyDonkey88
    100 posts

    @trolsopol Same here, still nothing

  • trolsopol
    Original poster 31 posts

    Just spoke with support, tried a bunch of other stuff and some that I had already tried none worked. They said it's going to be escalated to a higher level support team member and should be an update within a week... Now we wait again. At least i spoke to someone finally.

  • CrazyDonkey88
    100 posts

    @trolsopol they assure u they will launch a update?

  • trolsopol
    Original poster 31 posts

    @crazydonkey88 Lol, noo they will update my ticket, with something, but it's not certain when the actual fix will be done.

  • CrazyDonkey88
    100 posts

    @trolsopol jesus christ...

  • gotonono1
    2 posts

    Yay can't wait to wait to play something i payed for just awesome thanks for the update tho your faster then they are lol

  • TonYVidA
    1 posts

    stuck on logo when i lunch the game...i try everting and still not working pls help

  • trolsopol
    Original poster 31 posts

    @tonyvida we're all there buddy, waiting on Ubisoft to do anything about it. So far when i talked to them i they asked me to try things that are already submitted in this forum and none helped. The only thing they suggested that i didn't see in the forum was to create a brand new Local account with admin permissions and try to start the game from that, but that didn't work either. So for now we wait. I've already spoken to them that i would like to have a refund but it looks like it takes ages for that as well, so there might be a fix before i get my money back. If that is the case i might cancel my refund request.

  • CrazyDonkey88
    100 posts

    @tonyvida for me worked Windows Update and installation of all updates there

  • trolsopol
    Original poster 31 posts

    @crazydonkey88 I have already done this. usually do it every second Tuesday of the month, that's when Microsoft release their monthly security updates. I'm actually wondering if this is maybe caused by a dodgy windows update. For instance I have the 20H2 feature update, not sure if it's stable, but it hasn't caused anything else to have issues, so i'm more inclined to think it's ubisoft's fault.

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