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  • Bumbumsel
    Original poster 10 posts

    Hello,
    I have a problem with the game AC Valhalla. Some times after i die and have to reload a savefile my pc instantly reboots. So i stress tested my system and it works perfectly fine. I have the latest nvidea drivers installed and i got the newest version of valhalla.
    ryzen 3600
    rtx 2070
    msi b450 tomahawk pro
    32GB ram
    And the game is installed on a SSD.
    The windows activity collector shows this critical error: Kernel-Power "The system was incorrectly been shutdown, this error likely appears when the system does not respond any more"

    Self i highly suspect the game for this inconvenience. And my question is does anyone know a fix or encounters the same problem?

    Also i managed to capture it on video:

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • CyPh3RX2
    8 posts

    @bumbumsel

    looks like your PSU doesn't have enough watts

  • Bumbumsel
    Original poster 10 posts

    @cyph3rx2 thought about my psu aswell. That is why i stress tested the pc and the psu. And other games work perfectly well.

  • Ubi-Swaggins
    Ubisoft Support Staff 420 posts

    @bumbumsel

    I am sorry to hear that you are having problems loading into the game.

    Just to be sure, have you ran through the steps listed in this FAQ?

    Official Response
  • Bumbumsel
    Original poster 10 posts

    @ubi-swaggins i did all of that, but i found something out.

    My savegame was the reason that my pc crashes. I was able to load an other file in and this time it worked fine.
    It's kind of hardcore to shutdown a pc when a savegame is corrupted tho.

  • Bumbumsel
    Original poster 10 posts

    @bumbumsel Nop, this savegame makes my pc crash as well.

  • Bumbumsel
    Original poster 10 posts

    @ubi-swaggins Oke i found out some more stuff. The autosave option is hyperactive. When i load a manual save everything is fine, but when i load a autosave my pc reboots.

  • tiberio_ck
    2 posts

    @bumbumsel
    Same here, just purchased the game and my PC reboots when the loading screen pops up. My other Ubi games work fine so the problem is not on my end. I will ask for a refund.

  • yaterodst
    2 posts

    @bumbumsel I am having a similar issue. Only I also will reboot at pretty much any time. Cutscenes, gameplay, loading screens. I ran stress tests and verified drivers were up to date and that my PSU is the right spec. Still having hard reboots only while playing AC Valhalla.

  • Bumbumsel
    Original poster 10 posts

    I found a work arround: Go fullscreen and everytime a loadingscreen with the character appears alt + tab till the sound is gone and alt tab back repeat these steps till you see the whitebar in the loading screen.

  • ChapapoteH3
    1 posts


    I am having the same problem with the loading screens. Any solution or advice that you can give me

  • FarrahOlivia
    1 posts

    I have just purchased the game and my PC is doing the exact same thing. After an hour or so my PC will just reboot no matter what I'm doing in game. I have checked my PC and everything is fine, this only happens when playing AC Valhalla. Is there a solution to this in the pipeline?

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