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  • Mdill6
    Original poster 1 posts

    Whenever I try to launch the game from Ubisoft or Epic, it brings up the small box with the AC logo like it would be launching and then doesn’t proceed past that. I’m on PC with a 2080 and a R7 2700X. I don’t get any errors at all. I’ve verified game cache on each separate launcher, deleted and redownloaded, updated all drivers, and it won’t launch.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • CrazyDonkey88
    100 posts

    @mdill6 plenty of ppl have this since game started, ubisoft don't care about this so all we can do is wait

  • ScorpionDK27
    14 posts

    @mdill6 i have the same issue. my pc is way better than the requirements and i tried EVERY step i could find and i reinstalled the game 2 times bu nothing works. and there is no answer from ubisoft and even the support told me just to do the steps i already knew and tried. i mean i just want to play the game i paid 90$ for a game that doesnt even lauches

  • CrazyDonkey88
    100 posts

    @jsjordache1 I know that feeling, i'm stuck with this error since game starts. It just show me how ppl in ubisoft don't care about this

  • ScorpionDK27
    14 posts

    @crazydonkey88 yea and i have the issue since release. i tried it every day and there is still just nothing. i am very disappointed

  • CrazyDonkey88
    100 posts

    @jsjordache1 and other players are playing the game right now...

  • ScorpionDK27
    14 posts

    @crazydonkey88 its the first assassins creed i wanted to play on pc and i really wanted to see how an assassins creed would look with the graphics and stuff but what they do right know is just redicilous and i dont have the feeling they will change anything in the next few days...

  • CrazyDonkey88
    100 posts

    @jsjordache1 True, they don't do anything. Well Origins and Odyssey looks amazing in 4K. Shame on Ubi o simply [censored] them 😉

  • Woog_TX
    8 posts

    This just started happening to me today. I've been playing it fine but with occasional crashes (usually while climbing mountains). Same as OP, no error message just a complete lockup at the logo.


    From Event Viewer:

    Log Name:   Application
    Source:    Application Hang
    Date:     11/12/2020 1:22:16 PM
    Event ID:   1002
    Task Category: (101)
    Level:     Error
    Keywords:   Classic
    User:     N/A
    Computer:   STEPHAN-PC
    Description:
    The program ACValhalla_Plus.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
     Process ID: 27f4
     Start Time: 01d6b9280b7bd544
     Termination Time: 4294967295
     Application Path: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Assassin's Creed Valhalla\ACValhalla_Plus.exe
     Report Id: 15849786-6f37-4ffa-a84a-a30404fcc922
     Faulting package full name: 
     Faulting package-relative application ID: 
     Hang type: Top level window is idle

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
     <System>
      <Provider Name="Application Hang" />
      <EventID Qualifiers="0">1002</EventID>
      <Level>2</Level>
      <Task>101</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2020-11-12T19:22:16.392304900Z" />
      <EventRecordID>7934</EventRecordID>
      <Channel>Application</Channel>
      <Computer>STEPHAN-PC</Computer>
      <Security />
     </System>
     <EventData>
      <Data>ACValhalla_Plus.exe</Data>
      <Data>0.0.0.0</Data>
      <Data>27f4</Data>
      <Data>01d6b9280b7bd544</Data>
      <Data>4294967295</Data>
      <Data>C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Assassin's Creed Valhalla\ACValhalla_Plus.exe</Data>
      <Data>15849786-6f37-4ffa-a84a-a30404fcc922</Data>
      <Data>
      </Data>
      <Data>
      </Data>
      <Data>Top level window is idle</Data>
      <Binary>54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000</Binary>
     </EventData>
    </Event>

  • Woog_TX
    8 posts

    After looking at the error from event history I added C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Assassin's Creed Valhalla\ACValhalla_Plus.exe to Windows Defender Firewall. The game started right up with no issue. Hope this helps everyone.

  • CrazyDonkey88
    100 posts

    @woog_tx will check on that

  • ScorpionDK27
    14 posts

    @crazydonkey88 pls tell us if it works for you

  • Woog_TX
    8 posts

    Ugh, I take it back. I closed the game to come back and put in the forum entry but when I started the game again it locked up at the title screen as before. Sorry gang, I'm at a loss on this one.

  • ScorpionDK27
    14 posts

    @woog_tx i had the hope it would work...

  • emmaj95
    66 posts

    @woog_tx Just tried, didnt work 😞

  • Woog_TX
    8 posts

    Looked in Security and Maintenance like the error asked and found this Hardware error.

    Source
    Windows

    Summary
    Hardware error

    Date
    ‎11/‎12/‎2020 1:32 PM

    Status
    Report sent

    Description
    A problem with your hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: 141
    Parameter 1: ffffde0f68a76010
    Parameter 2: fffff8018d5b2298
    Parameter 3: 0
    Parameter 4: 2358
    OS version: 10_0_18363
    Service Pack: 0_0
    Product: 256_1
    OS Version: 10.0.18363.2.0.0.256.48
    Locale ID: 1033

    Extra information about the problem
    Bucket ID: LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Turing_SCG3D
    Server information: bd5d2f75-706a-4384-9318-526e598da316

  • Woog_TX
    8 posts

    So it's a video driver issue. Thanks Nvidia!!

    The driver is up to date with the one that came out on Nov 9. Version 457.30

  • Woog_TX
    8 posts

    I did a clean reinstall of the latest driver, reboot and issue continues. I'm not sure what changed between this morning and this afternoon but we can't play the game at all now. UBISOFT HELP!!

  • Woog_TX
    8 posts

    I submitted a ticket and gave them this post. Updates to come.

  • emmaj95
    66 posts

    @woog_tx Thank you! Any and all info is appreciated. Been a very disappointing three days.

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