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  • Can't refund Valhalla on Ubisoft Store after purchasing it again on Epic Games, despite having requested refund 3 times now?

    1 Likes/2 Replies/87 Views
    at.Daybreak
    Original poster 1 posts

    Is anybody else having this problem? I bought Valhalla from the store on the 9th in anticipation to have it ready to go at launch, but after waiting many hours without it showing up in my library and seeing that the wait time was 24 hours, I decided to simply refund it and purchase it on Epic Games (it was my excitement for the game getting the better of me, I know it was a poor choice in retrospect) and I should have waited my money back first. Now I successfully have been playing the game, and went to check the status of my refund and found I've still been charged for the game twice even though, of course, only one was even delivered. I also noticed that in my orders page from Ubisoft store, it now disallows me to request further refunds as it seems to think I downloaded the copy I bought from there, when in fact the one attached to my account is the Epic copy. I've sent a new support ticket today showing the bills from both games on my account. Is anybody in a similar situation? Has anybody managed to actually get a refund from Ubisoft for this ridiculous situation? Even though I did buy the game twice, this is ridiculous as I had requested the refund before the Ubisoft store copy even delivered and surely there must be some record of that. I'm frustrated and upset considering how expensive the game is. Am I going to get a response from Ubisoft support or am I going have to go ahead and sue them over this? 😕

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  • G-Kool
    2 posts

    @at-daybreak Its same for me, i initiated refund request on 10th. Its still pending. No one is supporting.

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