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  • BusterGomez
    Original poster 1 posts

    Playing on PS4. I purchased in game content with the helix credits and none of them have loaded. I purchased the 49.99 helix credit package, then proceeded to purchase the map pack, silver and the crafting materials and none of them show up under my "Owned" tab. Just to check, i purchased the tattoo pack and that shows up in the "Owned" tab. I have reset the game and reloaded the save.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • ezK-ezKill
    6 posts

    The same thing happened to me. I bought 6600 Helix Credits and I got them instantly. Then I bought the complete map pack, the large materials and large silver packs. That was 9:00 PM EST yesterday. It is 4:26 PM now and I have not received any of the packs, yet. PC here.

  • Tasha-Soriah
    164 posts

    @bustergomez i bought the complete map pack too and doesnt look like i received it as its not in the owned tab. @Ubi-Baron @Ubi-Spud ,anyone from Ubi care to answer this thread?

  • Ubi-Litten
    Ubisoft Support Staff 79 posts

    Hi there, apologies for the slight delay responding to this query. While I would not be able to discuss any specific transactions on your accounts I will try to assist as much as possible with this.

    First of all, regarding Helix credits purchased via the PSN store. If possible could you contact our support teams directly and confirm your PSN ID, whether your core game is a physical or digital purchase and if possible provide an image showing the proof of purchase for these items.?

    For PC purchases we would need to know if this transaction was made directly from our Ubisoft Store or via Epic Games and if this is the latter, we would also require an image showing this transaction.

    In both cases you can contact our support teams with this information through our social media accounts on Facebook or Twitter, alternately you can contact us directly via our Live Chat service when this is available.

    Official Response

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