Purchases not showing up/loading0 Likes/4 Replies/53 ViewsOriginal poster BusterGomez 1 posts
Playing on PS4. I purchased in game content with the helix credits and none of them have loaded. I purchased the 49.99 helix credit package, then proceeded to purchase the map pack, silver and the crafting materials and none of them show up under my "Owned" tab. Just to check, i purchased the tattoo pack and that shows up in the "Owned" tab. I have reset the game and reloaded the save.
ezK-ezKill 6 posts
The same thing happened to me. I bought 6600 Helix Credits and I got them instantly. Then I bought the complete map pack, the large materials and large silver packs. That was 9:00 PM EST yesterday. It is 4:26 PM now and I have not received any of the packs, yet. PC here.
Ubisoft Support Staff Ubi-Litten 179 posts
Hi there, apologies for the slight delay responding to this query. While I would not be able to discuss any specific transactions on your accounts I will try to assist as much as possible with this.
First of all, regarding Helix credits purchased via the PSN store. If possible could you contact our support teams directly and confirm your PSN ID, whether your core game is a physical or digital purchase and if possible provide an image showing the proof of purchase for these items.?
For PC purchases we would need to know if this transaction was made directly from our Ubisoft Store or via Epic Games and if this is the latter, we would also require an image showing this transaction.
In both cases you can contact our support teams with this information through our social media accounts on Facebook or Twitter, alternately you can contact us directly via our Live Chat service when this is available.