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  • Pit78
    Original poster 2 posts

    Forum,
    I can't launch the game 😞
    I tried everything but reinstall (re-download):

    • admin rights
    • music/ graphic card drivers updated
    • VC++ installed - all of them I could find
    • clean Windows start
    • ....

    Previously I had the same problem with e.g. Odyssey but after VC++ installation everything went smoothly, but not this time...
    I think this is a problem with VC++ itself but maybe somebody has another idea what else I can do.
    Thanks in advance.
    Regards,
    Pete

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Raziel
    Ubisoft Support Staff 197 posts
    Forum,
    I can't launch the game 😞
    I tried everything but reinstall (re-download):
    • admin rights
    • music/ graphic card drivers updated
    • VC++ installed - all of them I could find
    • clean Windows start
    • ....
    Previously I had the same problem with e.g. Odyssey but after VC++ installation everything went smoothly, but not this time...
    I think this is a problem with VC++ itself but maybe somebody has another idea what else I can do.
    Thanks in advance.
    Regards,
    Pete

    Hey! I'm sorry you're experiencing this issue, let's see what we can do.

    The most common cause for crash on launch issues so far, appears to be due to using Microsoft Storage Space. Do you happen to use this?

    Please also make sure both Ubisoft Connect & your games are trusted by your firewall & anti-virus software.

    Thank you!

    Official Response
  • Pit78
    Original poster 2 posts

    @ubi-raziel Got it! 🙂
    Just installed that on system drive (C:\Ubisoft) and... it works!!!!! 🙂
    I did the same with AC:IV BF - the same result 🙂 - I couldn't find a solution for that for last 18 months... forums, Ubi Helpdesk - no help...
    Anyway - try my way.
    Good luck.
    Valhalla rules!
    Regards

  • Ubi-Raziel
    Ubisoft Support Staff 197 posts

    @pit78 Hey!

    I appreciate you getting back to me, I'm very happy to read you managed to find a solution 🙂

    You have many hours to look forward to! Enjoy your day!

    Official Response
  • Lathby
    5 posts

    @pit78 So I'm having the same problem, not being able to launch the game, and have tried vc++ but I would like to know what you mean by the system drive (C:\Ubisoft)? I don't think I have that on my computer but if it will fix my game that'd be good to know.

    Thank you

  • Ubi-Raziel
    Ubisoft Support Staff 197 posts

    @lathby Hello!

    That's not the default installation location, I believe Pit78 must have created that folder, then installed games to that location.

    Can you please advise if your games are installed on the same drive as your operating system, or a different drive?

    Did you also happen to check if you have Microsoft Storage Space enabled?

    Official Response
  • Lathby
    5 posts

    @ubi-raziel I have tried installing the game on both my external and internal drive and neither have worked and I'm not sure how to check if I have Microsoft Storage Space enabled.

    Thanks for your help

  • Ubi-Raziel
    Ubisoft Support Staff 197 posts

    @lathby Hey, thanks for getting back to me.

    Microsoft have a support article which explains how Microsoft Storage Spaces(MSS) works here. By following some of the steps, you should be able to find whether you already have this set up.

    I hope that helps!

    Official Response
  • Lathby
    5 posts

    @ubi-raziel
    Sorry for not replying for a week but I'm back.

    First I have a question: Am I supposed to have MSS or not? Either way it says I need to have 3 drives to create a MSS which I don't have.

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