@r1chyb Good luck with the ticket.

@joonbaebae You are godlike; after days and no less than five full reinstalls and a factory reset this FINALLY FIXED IT! I will offer a sacrifice to Odin in your honour, kind stranger.

@crazydonkey88 thanks, live support have moved it to an email ticket and I have stated that a refund will be the outcome if it is not fixed within a reasonable time.

@r1chyb I have managed to fix my issue today.

Installed a utility tool called DDU which gave me a fresh install of my nVidia graphics drivers and then moved my full game install folder after speaking to Ubisoft to an SSD from a HDD and the game has launched and is working.

This was all done after following all troubleshooting i.e. a fresh install of the Ubisoft Connect software too.

@r1chyb I also tried DDU and downgraded my drivers to 457.09. Still no luck. Is The SSD you moved your files to your system drive?

@exaudio i solved this problem. do Windows Update and should be fine. I'm in game right now

@crazydonkey88 that was one of the first things I tried day 1 and didnt work

@emmaj95 did u install all actualizations?

@crazydonkey88 Not sure what you mean by that. But I clicked "check for updates" and installed all of the updates that were available. I did it again this morning just to make sure but still nothing.

@emmaj95 yeah i mean updates. For me this worked. Sorry to hear that.

@joonbaebae Thank you for the suggestion, unfortunately it did not work for me.

@r1chyb I also tried DDU and downgraded my drivers to 457.09. Still no luck. Is The SSD you moved your files to your system drive?

No, game was installed on a non system HDD initially and moved to a non system SSD. Ubi Connect is the only item installed on a system HDD.

I fixed mine by installing it on a "normal" ssd, had it on an M.2 ssd before