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  • patzke147
    Original poster 4 posts

    When I loot the guy highlighted to have the key for the chest in Utbech, all I get is a Carbon Ingot so I can't loot the chest.
    Does anyone have the same issues?
    Is there any fix?

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • jptid
    1 posts

    @patzke147 same here the one that have the key won't let us have the key even though he is already dead , the golden key holder sign still there

  • MrDalbakk
    1 posts

    The Brandisher with the Flail in Utbech doesn't count towards wealth progress upon kill, instead he respawns endlessly if you leave, come back, kill and repeat.

  • varg222
    3 posts

    have this issue as well, the brandisher allows pickup of the wealth, but the key pickup is bugged

  • Pastrygator
    4 posts

    @mrdalbakk I'm having the same problem, here's a video of the issue for support.

  • HooliganThePooh
    4 posts

    September 2021 still having this issue 😞

  • Ubi-Orion
    Ubisoft Support Staff 1316 posts

    @hooliganthepooh

    Hey there.

    If possible can you provide us with a video of this we could report to the team, please? There is already a video in the thread but we need to verify the same issue persists on the latest version as there's been no other reports of this since November 2020. Thanks!

    Official Response
  • Azhrei21
    122 posts

    odd that I only started this game recently and didnt' have this issue on PS4... but there was an issue there (that may have repeated elsewhere, I have quite a few keys in my inventory but idc anymore lol). Utbech was the first place I hit in the game. Killed everyone, got the key, opened the chest... a day later or so I wandered into Utbech again (cause I saw a key via the bird) but didn't realize it. I killed everyone, got the key AGAIN.. but of course I can't open the chest I already opened. So i have that key in my inventory.... shouldn't be able to pick up things you can't use. In fact they shouldn't even be there anymore.

  • Ubi-MrM
    Ubisoft Support Staff 3678 posts

    Hey there @azhrei21 - thank you for reaching out to us in this thread regarding the duplicate key you were able ot loot from the Utbech camp.

    Can you please clarify whether this key respawns infinitely for you, and you are seeing duplicate instances of the key added to your inventory each time? Or was this just a one-time incident?

    Are you able to provide a couple of screenshots, or else a short video clip, showing that you have the key still in your inventory, though the chest has already been opened? If you could, that would be really helpful and we can use those resources to open an investigation with the development team if needed.

    Thank you! 🙂

    Official Response
  • HooliganThePooh
    4 posts

    @ubi-orion I don't know how to capture video. After writing the post I kept the game installed for a few months in the hope that some patch would fix it. In the end I ended up uninstalling it because there was no update.

  • Ubi-Keo
    Ubisoft Support Staff 5305 posts

    Hi @hooliganthepooh apologies for the late response.

    I can confirm that there is an update (1.4.1) which has been released today. If you would like to reinstall the game and check if the issue persists and if it does I can report it to the development team.

    You can capture gameplay by downloading video capturing software for free on your PC, there are many to choose from. Once captured if you can then upload the video to a video sharing website, then copy and paste the URL link into this thread.

    Official Response
  • HooliganThePooh
    4 posts

    @Ubi-Keo I've tried today again due to the Prime Gaming 1 week access to see if the game is "purchaseable" for me yet (the entire pc is new). The answer is no. The bug still persists and the key doesn't spawn. Maybe the save file is corrupted but who knows, I am not going to buy a game to discover 10 hours later that is still broken. This was the last chance, I'm not going to retry anymore.

  • Ubi-Keo
    Ubisoft Support Staff 5305 posts

    Hi @HooliganThePooh apologies for the late response.

    I am also sorry to hear that you are experiencing issues with the Ubtech chest key not spawning.

    So that we can investigate this issue further could you please provide a video that demonstrates this issue.

    I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

    Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check here

    Official Response

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