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  • Alojin
    Original poster 10 posts


    Am i seeing it right that in the Known issue thread this quest isn´t even listed? So am i right in assuming that this issue will never be patched?

  • rindaroo
    1 posts

    Same issue as everyone else. Can’t make any more alliances or get to anyone else in the order until this is fixed. Pretty much cleared the whole map waiting for a patch.

  • UbiExcellent
    Ubisoft Support Staff 756 posts

    @alojin I'm sorry for any worry caused by this issue not being posted about on the Known Issues thread. Please rest assured that this has no implications regarding whether an issue will be fixed or not, as the Known Issues list is non-exhaustive.

    At this time, our teams are still requesting affected saves in order to be able to reproduce this error within the testing environment and find a fix for everyone. For those of you that are on the PC or PS4, please provide these files to us over a support ticket, then share your case numbers here.

    Official Response
  • jeffiroth311
    5 posts

    @ubiexcellent I sent this already in December. In an earlier comment it was confirmed that it was received and sent to dev. Do I need to submit it again? I'm just confused as I reported it 2 months ago now and included save files but keep seeing random official responses that say help files are needed so it can be looked at.

  • Ubi-Woofer
    Ubisoft Support Staff 713 posts

    Hello everyone,

    Thank you for your updates to this thread since my last post, and the posts by my colleagues. The investigation into this issue is still ongoing, and we have collected several save files from affected players for the developers to look into at thie point. Further save files would be appreciated if this issue persists past yesterday's TU 1.1.2 update, so that they can analyse the issue on the current game build as well. I sincerely apologise that this issue is taking a little while to investigate - it is not an issue the team were able to reproduce previously in their testing, so they are needing to look further into it.

    @jeffiroth311 - Apologies for any confusion! Would you be able to update your support case 13596112 with fresh save files if you are still experiencing this issue after TU 1.1.2? The older save files will no longer be as useful on the present game version, so it would be amazing if you could submit a fresh set.

    @DubDee716 - Did you yet submit your save files to us in a support case or via Live Chat? If so, could you possibly provide us with the reference number here in this thread?

    @Feraldusterers - If you're still unable to open a support case, please let me know and I can assist you further.

    Official Response
  • hanax2020
    5 posts

    @ubi-woofer

    PS4: Yes, the problem is still there after the newest patch, the person with the coin is just not there. I'll try to open a case, but honestly i don't have the slightest idea how to send save game files from the ps...

    Just as other peolpe here i've to come to the conclusion to never again buy a game within the first year after release...

  • hanax2020
    5 posts

    @ubi-woofer

    opening a support ticket doesn't seem to work either, the linked page just keeps on loading and loading and loading and....

  • Brawlz_DE
    2 posts

    the quest has been buggy for 3 months
    part 2 to collect the coin for the contest
    the npc does not appear

    pls fix this!

  • Ubi-Woofer
    Ubisoft Support Staff 713 posts

    Hey @hanax2020 - I've manually opened case 14193165 for you, on this same account that you are using to contact us here on the forums. You can use this direct link to access your case from our support website if you are signed into it. You can find instructions for how to gather your save files from your PS4 console in this support article - thank you for taking the time to do so, we really appreciate it! 🙂 Let me know if you require any additional help with this process, and do let me know if you get the documents attached as well, so that I can forward them to the developers!

    Official Response
  • Shayeza
    5 posts

    I'm trying to open a case but the email-button is not available. You can't click it.

  • UbiExcellent
    Ubisoft Support Staff 756 posts

    @shayeza Hey there! If you're still having issues with creating this support ticket, please give our browser troubleshooting guide a try and make sure the Support teams are available for your region.

    Official Response
  • TaragBot30
    1 posts

    Hi all.
    I'm stuck on "Firing The Arrow" because the NPC I need to get a coin from doesn't spawn.
    I've installed the latest software update, I've cleared the cache, I've loaded an older save and I've reinstalled the game. No luck.

  • Deadcoal
    1 posts

    I'm supposed to talk with stowe and he'll tell me to find the coin to enter the challenge or something like that I think, but the npc that holds the coin won't spawn in. I've seen other solutions to "solve" the problem by restarting an old save. This is not an option in my case cause in the hope of the patch to get this main quest breaking bug i continued with as much as i could do for the game and now, 130hours in, i have nothing else to do. It is not possible I think to go back 100 hours of saves and even if it would be. I don't feel like I should have to...

  • Ubi-Woofer
    Ubisoft Support Staff 713 posts

    Thank you for your additional reports, @TaragBot30 and @Deadcoal. I've passed these onto the development team, and will let you (and everyone else) know as soon as we have any more information to share regarding this issue.

    At the moment, the issue remains under investigation. Any additional save files from affected players on PC or PS4 that we can gather would, as ever, be much appreciated. Thank you all for your continued understanding and patience in the meantime. 🙂

    Official Response
  • andrewferdinad
    1 posts

    Hello everyone, I presented the same problem as you, with the main mission shooting the arrow, the npc does not appear to steal the coin, after 4 months Ubisoft has not been able to solve that problem, with all the information they have collected, I can only reflect that Ubisoft is not interested in solving problems, it only creates more content in its updates to sell, they are not interested in fixing problems how many months we have been with this problem, without a solution, I invite all those affected to make a legal claim, we buy A defective product that the manufacturer has not been responsible for providing the solution, out of all the time we have invested in a defective product, I invite the entire community to file a class action lawsuit with the help of the lawyers that I sue Sony to Nintendo for poor quality products, The firm Chimicles Schwartz Kriner & Donaldson-Smith, I leave the link of the law firm https://chimicles.com/, let's take community actions for defective technology products

  • j1mboDE
    2 posts

    bug is still alive (playing @xbox)

    That is a stupid Game Blocker! Go and fix it

  • j1mboDE
    2 posts

    @ubi-borealis

    I did a video on xbox now: https://gamerdvr.com/gamer/j1mbode/video/128128883

    There is not even a Quest mark or target

  • Shayeza
    5 posts

    @ubiexcellent

    The reason I can't create a case is:

    In the light of the current situation, we are temporarily restricting our support to live chat only.

    Ensuring our teams’ health and well-being is always one of our top priorities. We are monitoring the evolution of Coronavirus (COVID-19) closely, and adapting our response as the situation develops. As a result, we are temporarily reducing our email support and moving most of our support to live chat.

    We appreciate your patience in this time and invite you to consult our available support articles.




    And I'm in Norway. It's a bit difficult to know when the chats are open.

  • Shayeza
    5 posts

    @ubiexcellent Update: I managed to get a live chat and have submitted the save files.

  • Alojin
    Original poster 10 posts

    Update 1.2.0 and still not fixed. I´m kinda not angry anymore i rather want to cry almost. Not even a mention in the patch notes letting us know they are working on it or something. I already mentioned it, but where is the problem implementing a reset mission button? I really hope that i can finish this game before a new ac comes out and no i won´t be starting a new playthrough since i´m to far in the story and i don´t want to risk playing up to the mission again and it not working again.

    See you guys on the next update!

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