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Ubisoft Support Staff Ubi-Woofer 713 posts
Thank you for continuing to report issues with "The Prodigal Prince" to us. The developers continue to investigate this issue, and still require additional information in order to try and find a fix. For instance, a couple of you have mentioned the world event "Bring Me A Beast" - could you tell me if this was the last quest / world event you tried to complete before attempting "The Prodigal Prince"? If you play on PS4 or PC and could submit a save file to us, we would greatly appreciate this, as we can then pass these to the developers for them to take a closer look. If on PC, it would also be helpful if you could submit your MSINFO and DXDIAG files, for us to conduct a thorough investigation into those as well.
If you have already submitted your save files to us in a support case, please leave your case reference number here in the thread so that I can collect the files and submit them. If you still need to create a case, or are unsure how to submit your save files, please refer to the links below:
- Submit your save files for investigation
- Submit a MSINFO and/or DXDIAG for investigation
- Create a support case
- Start a Live Chat
I appreciate your continued patience and understanding with regard to this issue, and hope that the developers will be able to share news soon as to the state of their investigation. I have requested an update from them as I realise that this issue is stalling progress for you, and I'll do what I can to keep you updated. I'll reply to a few specific comments below -
@Saiikyn The issue you describe is different to the most common one in this thread with being unable to interact with Sigurd at the docks. Can you please confirm that "A Prodigal Prince" is your current quest in your log, and also let me know any troubleshooting you've already tried for this issue?
@FrazzledOne Our case creation system has been amended due to COVID-19, and I apologise for any inconvenience this causes. If you have the time to do so, a Live Chat with an agent would allow you to create a case for your issue quickly, and the agent can then pass on the information you provide directly.
alexdon1993 13 posts
@Ubi-Woofer thanks for the update. I am not able to provide save games as I need a large external drive for ps5. But indeed before proceeding to a prodigal prince, the mission to kill a bear was started, I killed the bear for that guy however the second bear kills him and I couldn't proceed and also the mission couldn't be restarted. Another mission that I've done before a prodigal prince was with a guy that we are supposed to help to throw things from a cliff, which again is not correctly ended as the guy kills himself by jumping from that cliff. I suppose that the mission with the bear is a trigger.
Mustng226 4 posts
@ubi-woofer - I have had the issue where I cannot interact with Sigurd on the docks since November. I did the assassin blade training, followed Sigurd to the docks. It then just bugs out and he stands there and I cannot interact with him which is the next step in the quest. Again, I do not want to restart as I've put double digit hours into the game, but have been seeing if this can get fixed for almost 2.5 months now.
Any help or update would be appreciated.
FedericoFID 1 posts
Buonasera , sono circa 3 ore che sono fermo sulla main quest praticamente all'inizio del gioco devo seguire sigurd sul molo ho appena preso la lama celata .
lo seguo e non fa nulla sono 3 ore 3 ORE che mi guarda ho restardtato la quest ho ricomiciato dal salvataggio precedente ala quest nulla . ho gia avuto problemi a comprarlo sto gioco lo compro finalemente e rimango bloccato come uno scemo per 3 ore dopo che ne ho giocate si e no 1e mezza
se qualcuno ha qualche suggerimento per favore mi risponda .
I apologise for the delayed update. Thank you for continuing to update this thread with your experiences with the issue. The development team are still looking into this issue further. In particular, they are still interested in collecting the save files of affected players. If you play on PC/PS4, would you be able to open a support ticket and submit your save files for further investigation.
Additionally, please continue to share any additional information you may have. As mentioned by Ubi-Woofer earlier in the thread, a few of you have mentioned the world event "Bring Me A Beast." If you have provide any information regarding the events that led to you encountering this issue in-game, that would be helpful for the investigation as well. Thanks!
@rotheneuf - Thank you for sharing your case number! I've passed on your save files and system files to the development team
@alexdon1993 - No worries! We understand that not every player will be able to share their save files. Thanks for providing us with additional information, though! I'll pass this report to the development team as well.
@SirPLWroc - Thanks for sharing your case number here as well! I've now passed on your save files and system files to the development team
@Mustng226 - I'm sorry to hear you encountered this issue in-game. Please be assured that the development team is looking into this issue further. At this moment in time, we have no news to share regarding an ETA for a fix, but we hope to have some good news to share with you soon!
serio_pit 1 posts
Same situation. PS5 with 1.1.1 patch."The Prodigal Prince" walk with silent Sigurd to the pier and nothing happening. Reloading 30min savepoints before this event doesn't help. Also the I've done sidequest "Bring Me A Beast" if this is useful info. I have already 5h in the game and I don't want to start with the new game. Please patch this..
@serio_pit - Thanks for sharing your experience with us, as well that you completed "Bring Me A Beast" prior to this. I'll pass this information on for you.
@alexdon1993 - Thank you for submitting a save file! I've now ensured that this has been forwarded on for investigation
cyberselkie 1 posts
Issue with crashing right after Sigurd stops talking in the longhouse and says he has something for Eivor. Updated my drivers, lowered graphics settings, even restarted my laptop and it still crashes as soon as I get up from the table. Guess I'll try restarting the game.
Orekillers 1 posts
when sigurd walk to the docks i cant talk withe him he is buged. i dont want to lose 5+ hours
Mustng226 4 posts
I'm still stuck on the docks with Sigurd as the game says follow Sigurd and nothing is happening. This is right after the assassin blade training. This has been going on 3 months now and I can't progress in an early game quest.
3 months since this bug was reported and we are still entirely unable to play past 2% of the game, WHAT IS HAPPENING UBISOFT?
This issue has been widely documented, you've had dozens of affected players, save games, system files, scenarios to reproduce at your disposal for weeks, and still no news, no compensations, no explanations, no forecasts, nothing remotely useful from your part.
Meanwhile, you've had 100% of our money since day one.
DO SOMETHING. NOW.
GodsHater 1 posts
when sigurd walk to the docks i cant talk withe him he is buged.
Same thing for me and i don't know what to do, restaring the game will help?
Ubisoft Support Staff Ubi-Woofer 713 posts
I apologise that we have not been able to provide a recent update regarding this issue. We have not received any additional information from the development team as to the state of their investigation recently, so I've sent them an inquiry so that we can hopefully learn more about how this is going and whether there is anything else that they need in order to investigate further. Once I know more, I will let you all know. Thank you all for your continued patience and understanding in the meantime.
@cyberselkie - Can you please confirm that you are stuck on the same section of "The Prodigal Prince" as everyone else, at the docks with Sigurd? If this is not the case, please open a separate thread of your own if a more appropriate one is not already available on the forums after performing a search. We don't want issues to get muddled together. Thank you!
@Orekillers @Mustng226 @GodsHater - Hello! Which platform(s) are you each playing on please, and do any of you have a video of the issue occurring that you could share with us?
@rotheneuf - I apologise for the delay. As I've mentioned above, we've not received an update from the development team as yet as to the status of their investigation, so I've requested an update again now. Hopefully I'll have some additional information to share soon. As this quest is quite early in the game, one recommendation I could make - though I understand how this is not at all ideal - would be to start the game again, and try to progress past this point.
W4SYLZ 1 posts
Same problem here. Cannot to finish main quest - the prodigal prince. 4 months later after release AC:Valhalla i can't have fun, because team can't fix game xD Multiple times i was reloading game and trying another ways to complete quest, but nothing help me. And no, start new game isn't solution.
My problem on video (6:35):
@W4SYLZ - Thanks for sharing your experience with "The Prodigal Prince" with us, and for taking the time to record a video. I've passed your report along to the development team so they can take a closer look at this.
@rotheneuf - I've checked on the investigation and I'm afraid that we have no new updates to share from the development team. Once we have any new information regarding "The Prodigal Prince," we will share it within this thread and within the News & Announcements forum.