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  • rotheneuf
    6 posts

    3 months since this bug was reported and we are still entirely unable to play past 2% of the game, WHAT IS HAPPENING UBISOFT?
    This issue has been widely documented, you've had dozens of affected players, save games, system files, scenarios to reproduce at your disposal for weeks, and still no news, no compensations, no explanations, no forecasts, nothing remotely useful from your part.
    Meanwhile, you've had 100% of our money since day one.

  • GodsHater
    1 posts
    when sigurd walk to the docks i cant talk withe him he is buged.
    Same thing for me and i don't know what to do, restaring the game will help?

  • Ubi-Woofer
    Ubisoft Support Staff 663 posts

    Hey everyone,

    I apologise that we have not been able to provide a recent update regarding this issue. We have not received any additional information from the development team as to the state of their investigation recently, so I've sent them an inquiry so that we can hopefully learn more about how this is going and whether there is anything else that they need in order to investigate further. Once I know more, I will let you all know. Thank you all for your continued patience and understanding in the meantime.

    @cyberselkie - Can you please confirm that you are stuck on the same section of "The Prodigal Prince" as everyone else, at the docks with Sigurd? If this is not the case, please open a separate thread of your own if a more appropriate one is not already available on the forums after performing a search. We don't want issues to get muddled together. Thank you!

    @Orekillers @Mustng226 @GodsHater - Hello! Which platform(s) are you each playing on please, and do any of you have a video of the issue occurring that you could share with us?

    @rotheneuf - I apologise for the delay. As I've mentioned above, we've not received an update from the development team as yet as to the status of their investigation, so I've requested an update again now. Hopefully I'll have some additional information to share soon. As this quest is quite early in the game, one recommendation I could make - though I understand how this is not at all ideal - would be to start the game again, and try to progress past this point.

    Official Response
  • W4SYLZ
    1 posts

    Same problem here. Cannot to finish main quest - the prodigal prince. 4 months later after release AC:Valhalla i can't have fun, because team can't fix game xD Multiple times i was reloading game and trying another ways to complete quest, but nothing help me. And no, start new game isn't solution.

    My problem on video (6:35):

  • rotheneuf
    6 posts

    @ubi-woofer So you've requested an update 12 days ago. Anything to share?
    I'm definitely not restarting the game, losing my progress and spending another 9h, just hoping I won't get the same bug again or a different one at some other point

  • Ubi-Borealis
    Ubisoft Support Staff 1068 posts

    Hello there!

    @W4SYLZ - Thanks for sharing your experience with "The Prodigal Prince" with us, and for taking the time to record a video. I've passed your report along to the development team so they can take a closer look at this.

    @rotheneuf - I've checked on the investigation and I'm afraid that we have no new updates to share from the development team. Once we have any new information regarding "The Prodigal Prince," we will share it within this thread and within the News & Announcements forum.

    Thanks all!

    Official Response
  • terminator802
    1 posts

    @ubi-woofer Still have the same annoying problem with Sigurd in the docks. Anyone done something since November about it ? Ubisoft just ignore thousands of people struggling with it ??????

  • Mherzog2
    1 posts

    Yeah, just had the same problem. The only solution is a restart and going straight through?

  • rotheneuf
    6 posts

    @Ubi-Woofer I know it's a very complex game and the team has a lot to do so I have been patient enough, but this is beyond anything I could have expected from Ubisoft. 5 months. It's not like it's a visual bug on a sidequest that we can just ignore, it's a bloody game breaking issue at 2% of the main quest, with no workaround. And you've done absolutely NOTHING about it this entire time. Are you even trying? Does nobody care about this? What do we have to do to get the game we bought months ago to work? Do not pretend the devs "are still investigating" because that is a lie.
    Shame on you for stalling on this thread while doing nothing to get this resolved.
    Shame on Ubisoft for having no regard whatsoever for your customers once you've got the money.
    At least I've learned my lesson and will never buy another of your games within 6 months of their release.

  • Ubi-Woofer
    Ubisoft Support Staff 663 posts

    @terminator802 - The issue with being unable to speak to Sigurd at the docks after completing the Hidden Blade training remains under investigation at present. I'm afraid that I do not have an update to share for the moment, but I'll chase this up with the developers to see whether a fix is yet confirmed on their end, and will provide an update here in this thread as soon as I am able. I sincerely apologise for the delay in an update on this issue, and would like to reassure you that this is not an issue we are ignoring. Thank you.

    @Mherzog2 - Some players have found that restarting the game and progressing again to the same point has allowed them to progress; this is one troubleshooting option I could recommend, however, please rest assured that we are looking into the issue as it stands and should a fix be confirmed, we'll let everyone know here in this thread as well as through the patch notes for the update where the fix is implemented.

    @rotheneuf - I would like to reassure you that the developers do continue to look into this issue, and as soon as an update becomes available, we will share it here on the forums. It is not a lie that they are still looking into this. I sincerely apologise for the inconvenience and disruption caused by this issue in the meantime, as I do understand that it is progression-blocking for you and any others in the same position. As I've mentioned above, I'll chase an update on this issue again and hopefully be able to provide some news soon. Thank you.

    Official Response

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