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  • Mustng226
    4 posts

    @ubi-woofer - I have had the issue where I cannot interact with Sigurd on the docks since November. I did the assassin blade training, followed Sigurd to the docks. It then just bugs out and he stands there and I cannot interact with him which is the next step in the quest. Again, I do not want to restart as I've put double digit hours into the game, but have been seeing if this can get fixed for almost 2.5 months now.

    Any help or update would be appreciated.

    Thanks

  • FedericoFID
    1 posts

    Buonasera , sono circa 3 ore che sono fermo sulla main quest praticamente all'inizio del gioco devo seguire sigurd sul molo ho appena preso la lama celata .
    lo seguo e non fa nulla sono 3 ore 3 ORE che mi guarda ho restardtato la quest ho ricomiciato dal salvataggio precedente ala quest nulla . ho gia avuto problemi a comprarlo sto gioco lo compro finalemente e rimango bloccato come uno scemo per 3 ore dopo che ne ho giocate si e no 1e mezza
    se qualcuno ha qualche suggerimento per favore mi risponda .
    grazie

  • Ubi-Borealis
    Ubisoft Support Staff 1535 posts

    Hey all!

    I apologise for the delayed update. Thank you for continuing to update this thread with your experiences with the issue. The development team are still looking into this issue further. In particular, they are still interested in collecting the save files of affected players. If you play on PC/PS4, would you be able to open a support ticket and submit your save files for further investigation.

    Additionally, please continue to share any additional information you may have. As mentioned by Ubi-Woofer earlier in the thread, a few of you have mentioned the world event "Bring Me A Beast." If you have provide any information regarding the events that led to you encountering this issue in-game, that would be helpful for the investigation as well. Thanks!

    @rotheneuf - Thank you for sharing your case number! I've passed on your save files and system files to the development team 😊

    @alexdon1993 - No worries! We understand that not every player will be able to share their save files. Thanks for providing us with additional information, though! I'll pass this report to the development team as well.

    @SirPLWroc - Thanks for sharing your case number here as well! I've now passed on your save files and system files to the development team 🙂

    @Mustng226 - I'm sorry to hear you encountered this issue in-game. Please be assured that the development team is looking into this issue further. At this moment in time, we have no news to share regarding an ETA for a fix, but we hope to have some good news to share with you soon!

    Official Response
  • serio_pit
    1 posts

    Same situation. PS5 with 1.1.1 patch."The Prodigal Prince" walk with silent Sigurd to the pier and nothing happening. Reloading 30min savepoints before this event doesn't help. Also the I've done sidequest "Bring Me A Beast" if this is useful info. I have already 5h in the game and I don't want to start with the new game. Please patch this..

  • alexdon1993
    13 posts

    @ubi-borealis I managed to submit my save files to one of your colleagues, not quite easy as ps5 will not let you export to external, luckily the ps4 save games were still there as well. Case number 13325665.

  • Ubi-Borealis
    Ubisoft Support Staff 1535 posts

    @serio_pit - Thanks for sharing your experience with us, as well that you completed "Bring Me A Beast" prior to this. I'll pass this information on for you.

    @alexdon1993 - Thank you for submitting a save file! I've now ensured that this has been forwarded on for investigation

    Official Response
  • cyberselkie
    1 posts

    Issue with crashing right after Sigurd stops talking in the longhouse and says he has something for Eivor. Updated my drivers, lowered graphics settings, even restarted my laptop and it still crashes as soon as I get up from the table. Guess I'll try restarting the game.

  • Orekillers
    1 posts

    when sigurd walk to the docks i cant talk withe him he is buged. i dont want to lose 5+ hours

  • Mustng226
    4 posts
    I'm still stuck on the docks with Sigurd as the game says follow Sigurd and nothing is happening. This is right after the assassin blade training. This has been going on 3 months now and I can't progress in an early game quest.
  • rotheneuf
    7 posts

    @Ubi-Borealis
    3 months since this bug was reported and we are still entirely unable to play past 2% of the game, WHAT IS HAPPENING UBISOFT?
    This issue has been widely documented, you've had dozens of affected players, save games, system files, scenarios to reproduce at your disposal for weeks, and still no news, no compensations, no explanations, no forecasts, nothing remotely useful from your part.
    Meanwhile, you've had 100% of our money since day one.
    DO SOMETHING. NOW.

  • GodsHater
    1 posts
    when sigurd walk to the docks i cant talk withe him he is buged.
    Same thing for me and i don't know what to do, restaring the game will help?

  • Ubi-Woofer
    Ubisoft Support Staff 713 posts

    Hey everyone,

    I apologise that we have not been able to provide a recent update regarding this issue. We have not received any additional information from the development team as to the state of their investigation recently, so I've sent them an inquiry so that we can hopefully learn more about how this is going and whether there is anything else that they need in order to investigate further. Once I know more, I will let you all know. Thank you all for your continued patience and understanding in the meantime.

    @cyberselkie - Can you please confirm that you are stuck on the same section of "The Prodigal Prince" as everyone else, at the docks with Sigurd? If this is not the case, please open a separate thread of your own if a more appropriate one is not already available on the forums after performing a search. We don't want issues to get muddled together. Thank you!

    @Orekillers @Mustng226 @GodsHater - Hello! Which platform(s) are you each playing on please, and do any of you have a video of the issue occurring that you could share with us?

    @rotheneuf - I apologise for the delay. As I've mentioned above, we've not received an update from the development team as yet as to the status of their investigation, so I've requested an update again now. Hopefully I'll have some additional information to share soon. As this quest is quite early in the game, one recommendation I could make - though I understand how this is not at all ideal - would be to start the game again, and try to progress past this point.

    Official Response
  • W4SYLZ
    1 posts

    Same problem here. Cannot to finish main quest - the prodigal prince. 4 months later after release AC:Valhalla i can't have fun, because team can't fix game xD Multiple times i was reloading game and trying another ways to complete quest, but nothing help me. And no, start new game isn't solution.

    My problem on video (6:35):


  • rotheneuf
    7 posts

    @ubi-woofer So you've requested an update 12 days ago. Anything to share?
    I'm definitely not restarting the game, losing my progress and spending another 9h, just hoping I won't get the same bug again or a different one at some other point

  • Ubi-Borealis
    Ubisoft Support Staff 1535 posts

    Hello there!

    @W4SYLZ - Thanks for sharing your experience with "The Prodigal Prince" with us, and for taking the time to record a video. I've passed your report along to the development team so they can take a closer look at this.

    @rotheneuf - I've checked on the investigation and I'm afraid that we have no new updates to share from the development team. Once we have any new information regarding "The Prodigal Prince," we will share it within this thread and within the News & Announcements forum.

    Thanks all!

    Official Response
  • terminator802
    1 posts

    @ubi-woofer Still have the same annoying problem with Sigurd in the docks. Anyone done something since November about it ? Ubisoft just ignore thousands of people struggling with it ??????

  • Mherzog2
    1 posts

    Yeah, just had the same problem. The only solution is a restart and going straight through?

  • rotheneuf
    7 posts

    @Ubi-Woofer I know it's a very complex game and the team has a lot to do so I have been patient enough, but this is beyond anything I could have expected from Ubisoft. 5 months. It's not like it's a visual bug on a sidequest that we can just ignore, it's a bloody game breaking issue at 2% of the main quest, with no workaround. And you've done absolutely NOTHING about it this entire time. Are you even trying? Does nobody care about this? What do we have to do to get the game we bought months ago to work? Do not pretend the devs "are still investigating" because that is a lie.
    Shame on you for stalling on this thread while doing nothing to get this resolved.
    Shame on Ubisoft for having no regard whatsoever for your customers once you've got the money.
    At least I've learned my lesson and will never buy another of your games within 6 months of their release.

  • Ubi-Woofer
    Ubisoft Support Staff 713 posts

    @terminator802 - The issue with being unable to speak to Sigurd at the docks after completing the Hidden Blade training remains under investigation at present. I'm afraid that I do not have an update to share for the moment, but I'll chase this up with the developers to see whether a fix is yet confirmed on their end, and will provide an update here in this thread as soon as I am able. I sincerely apologise for the delay in an update on this issue, and would like to reassure you that this is not an issue we are ignoring. Thank you.

    @Mherzog2 - Some players have found that restarting the game and progressing again to the same point has allowed them to progress; this is one troubleshooting option I could recommend, however, please rest assured that we are looking into the issue as it stands and should a fix be confirmed, we'll let everyone know here in this thread as well as through the patch notes for the update where the fix is implemented.

    @rotheneuf - I would like to reassure you that the developers do continue to look into this issue, and as soon as an update becomes available, we will share it here on the forums. It is not a lie that they are still looking into this. I sincerely apologise for the inconvenience and disruption caused by this issue in the meantime, as I do understand that it is progression-blocking for you and any others in the same position. As I've mentioned above, I'll chase an update on this issue again and hopefully be able to provide some news soon. Thank you.

    Official Response
  • rotheneuf
    7 posts

    Hi everyone, IT'S FIXED for me 🎉
    I installed the last 1.2.1 update and ran the game. After loading my saved game at the point when I was stuck at the dock with Sigurd, I got notified that the side quest "A hunt for honor" was completed. It was an old side quest that couldn't be validated, probably fixed by one of the updates. It didn't solve the Sigurd issue on the spot though.
    I loaded a previous save, from the banquet right before the hidden blade training with the dolls, got the side quest completion notification again, continued up to following Sigurd to the docks, and O miracle, this time I could talk to him and continue the game.

    I hope some of you were in the same case as me and get unstuck as well after waiting such a long time.

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