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  • Lukeb283
    4 posts

    I'm getting the same problem on xbox one. When is this going to get sorted. Can't even get a refund or nothing, even though I can't even continue.

  • Ubi-Borealis
    Ubisoft Support Staff 1387 posts
    Best Answer

    Hello all!

    The investigation into "Unwelcome" was marked as resolved following TU 1.0.4.

    As there have been no new reports for this issue, I will now be locking this thread. If you're still unable to proceed in "Unwelcome" following the last Title Update, please can you open up a new thread so we can keep this investigation separate.

    Thanks all! šŸ˜Š

    Official Response
  • Regnak11123
    1 posts

    Did the patch. Quest is still bugged. At the end of the cutscene I'm not inside the jarl or Dag, I can move the camera, but I can't move Eivor.

  • Skw4ll4
    15 posts

    @blownsmoke_420 Same issue for me and none of the suggestions work (changed graphics down, and also tried verifying files (no issues here).

  • waste93
    3 posts

    Same with me. Got the update (1.0.4). Still have the same bug.

  • AXVDF
    4 posts

    I am stuck at the same place. I downloaded the patch last night for all the bugs and it's been working quite fine but after I am at that part we just stand there. I am going to let it sit there for a little bit like with all the other bugs but I am very saddened to see that there are issues even after that huge patch. I just want to play this game.

  • PotatoDuDe02
    12 posts

    @ubi-swaggins Thank you! Best of luck to the developers.

  • Skw4ll4
    15 posts
    This post is deleted!
  • Kenlivett
    1 posts

    @skw4ll4 Iā€™m on PS4 pro had same issues as everyone however I have just gone on to main menu and manually loaded a save with the mission prior to this (the one with the big chain) and the cutscene loaded which solved the issue

  • Skw4ll4
    15 posts

    @kenlivett I'm happy for you! I've invested like 20 hours in the game - after the bug, so half of England is plundered. No way I'm going back to an old save, even if I could :')

  • Ubi-Swaggins
    Ubisoft Support Staff 340 posts

    @potatodude02 Thank you for your understanding.

    Would it be possible for you to load a Save game prior to you going to England to see if you can proceed?

    Official Response
  • dennishoogeboom
    1 posts

    I tried all options above (changing graphic setting, do/dont smash the crates etc), but i still get the freeze....

  • AXVDF
    4 posts

    @insidiousb1aze I was able to get past it by making my display windowed and turning my graphics to low and it triggered. Also make sure your FPS is at 60 or lower. Drop Resolution and Field of view and see if that helps/

  • PotatoDuDe02
    12 posts

    @ubi-swaggins Hm, no. Oldest save I have is 14 hours and 49 minutes into the game as I was doing the sidequests in Norway after I had already reached England to proceed to leave again, and the bug was discovered 18 hours and 13 minutes into the game when I travelled back to England after 100% completing Rygjafylke and almost all of Hordafylke.

    If this helps, I think the bug *could* be recreated if one reaches England, defeats only the bandits, but don't enter the hall and don't free the prisoners, but just fast travel back to Norway mid-quest. I *believe* that is what I have done without giving it a second thought, but I could be very wrong and it was already bugged before I fast travelled.

  • Ubi-Woofer
    Ubisoft Support Staff 713 posts

    @Regnak11123 Would it be possible for you to share a video with me showing that you are still impacted by this issue despite having 1.0.4 installed? Can you also please confirm the platform you're playing on please?

    @waste93 Could you also please provide a video showing you are still affected by this issue? Which platform are you playing on as well please?

    Official Response
  • guest-TgephxqI
    2 posts
    This post is deleted!
  • Yosefdias
    2 posts

    hey guys im stuck in the quest after the cutscene i just stay there and cant move

  • PotatoDuDe02
    12 posts

    @ubi-swaggins Any updates? I've been checking routinely for updates on the issue for more than 2 months now, still being at a halt with continuing my game. I will say that I have full respect for the developers and the fact that they are getting overwhelmed by the forums, and I wish you and them all the luck and patience!

    I saw that "Unable to progress with Unwelcome" was under the "Fixed Issues" category, and as much as my issue is on the same quest, it is not the same issue. So I just want to make sure the issues have not been mixed. I have checked my game many times now, and the issue is still there.

    Good luck! šŸ™‚

  • Ubi-Keo
    Ubisoft Support Staff 439 posts
    This post is deleted!
    Official Response
  • Ubi-Keo
    Ubisoft Support Staff 439 posts

    @ProCzaro Sorry for the late response, due to the high volume of contacts it has taken longer than usual to respond.Ā 

    As this is an old thread I have locked it. There was a known issue in the quest "Sons of Ragnar" where you were unable to interact with Ubba, this issue was fixed with title update 1.1.1

    However if this is a different issue and you are still experiencing this please create a new thread with a detailed description and also include a video of the issue if possible.

    Official Response
  • Ubi-Keo
    Ubisoft Support Staff 439 posts
    This post is deleted!
    Official Response

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