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  • crossboy5
    2 posts
    This post is deleted!
  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts
    Best Answer

    Hello there!

    Following the release of TU 1.3.0, the development team has marked this issue when interacting with Njal as resolved.

    If you are still unable to progress in "The Mysterious Berserker" due to being unable to interact with Njal, please can you provide us a video which shows the following:

    • You have the latest Title Update installed on your platform. You can check this in the bottom right-hand corner of the main game menu.
    • That you are unable to interact with Njal to progress in "The Mysterious Berserker."


    I'd recommend uploading your video to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread. We can then forward this to the development team for a closer look.

    Thanks! 😊

    Official Response
  • crossboy5
    2 posts

    Playing on PC.

    I had a similar problem to what some have listed above, and I suspect it could be down to Ubisoft Connect connectivity.

    1. Started the quest one evening with no issues. Saved at a point I needed to follow Bjorn.
    2. Loaded up Ubisoft Connect the following day, but it reported a connectivity issue. I choose to proceed offline.
    3. Loaded my save from the following night, Bjorn and the bear refused to move, were non-interactive and the quest no longer appeared in my quest log.
    4. Loaded previous game saves, including ones before I started the quest arc, and the quest no longer appeared.
    5. I then went into the Connect rewards page in game to verify if it the quest was showing in my account.
    6. It was, put then the rewards program returned an error message and I had to hard crash out of the game and Ubisoft Connect.
    7. Reloaded Connect, this time with full connectivity.
    8. Reloaded my save from the night before, and the game played as expected and I was able to complete the quest.


    Based on my experience, I'd conclude that this is almost a permissions issue. The game and the Connect program stopped talking to each other, which breaks the quest (as the game thinks you haven't got access to the content) and it's only when the connection is restored that normal business is resumed.

  • pistlpacknmama
    3 posts

    Has Ubi made a fix for this problem? This is ridiculous. I am on Xbox One with all add ons installed. The bear was stuck in the water? After trying for several hours, I went on to another quest. When I returned, he was still there. I finally gave up and reloaded an earlier game save (losing over 3 hours of productive play). Even though that quest is no longer active, I am not able to make a new game save. I have checked that I have no other quests open. It will really ruin the game if I am not able to ever make a new save. Please fix and send an update.

  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Hey all!

    I apologise for the delayed update. The development team is still investigating this issue further, and at this moment in time we have no further updates to share regarding this. Once we have more news to share, it will be posted within the thread, so please keep an eye out!

    If you're encountering this issue in-game, please could you answer the information Ubi-Woofer requested in an earlier post. Additionally, we are still looking to collect the save files of affected players on PC/PS4. If you're able to provide save files, please can you open a support ticket and submit your saves for further investigation. Once you've done this, please share your ticket number within the thread so we can ensure that the data is passed on to the development team. Thank you!

    @Agarwaen_42 - Would you be able to provide the information requested by Ubi-Woofer earlier in the thread? As you play on PC as well, would you be able to submit your save file for investigation, using the steps they've provided in their post below. Once you've created a support ticket, please share the case number here so we can ensure the data is passed on to the development team. Thanks! 🙂

    @crossboy5 - Thanks for providing that information for us! I've passed this report to the development team to see if it will assist in the investigation. I'm glad to hear that you were able to resolve the issue and proceed with the quest.

    @pistlpacknmama - I'm sorry to hear that you're experiencing this issue in-game. At this moment in time, the development team is still investigating the issue further. We hope to have a fix available in a future update, but we currently cannot provide a definite ETA for when this will be. To assist with the investigation, would you be able to provide us with the following information:

    • Task that you are struggling with (e.g. "Feed Bullhead to Njal" or "Follow Njal")
    • Link to short video clip demonstrating the issue (on YouTube or a similar site)
    • Confirmation of trying reloading a previous save / desyncing and resuming
    • Confirmation of whether the two workarounds previously posted (to use a boat or mount to lure Njal onward) worked or not


    Thank you! 😊

    Official Response
  • kirk1701007
    19 posts

    I also have the exact same bug on my xbox one. The mission will not go to the the next phase it just says to follow the bear. I have just caught the fish but the option to feed the bear never shows up agean all it says is to follow the bear .

  • pistlpacknmama
    3 posts

    @ubi-borealis
    neither of the workarounds worked. I had to reload a previous save putting me back before starting that quest. However, since that problem, I have not been able to create a new save...ever. The best I can do is quick save or let the game autosave. This is not good.

  • Ubi-Woofer
    Ubisoft Support Staff 1061 posts

    @kirk1701007 - Can you please provide the information previously requested in the format outlined, as well as a video of the issue with following Njal? Thank you!

    @pistlpacknmama - Can you please confirm that the issue with creating a new save game persists for you after TU 1.1.2 was deployed? Are you also still stuck on this quest, and if so, which objective is failing to complete for you? Thank you!

    Official Response
  • irisho_iris
    1 posts

    Writing in 2021 still stuck may i just skip that part and keep moving or just del this game instead? Thank you ubi

  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Hello there @irisho_iris! Welcome to the forums 🙂

    Thanks for taking the time to share your experience with "The Mysterious Berserker" with us. Would you be able to provide us with more information about the exact issue you're encountering?

    • Which task are you are struggling with (e.g. "Feed Bullhead to Njal" or "Follow Njal")
    • Can you provide a link to short video clip demonstrating the issue (on YouTube or a similar site)
    • Can you try reloading a previous save / desyncing and resuming to see if this allows you to progress?
    • Have you been able to try either of the workarounds previously shared within this thread (to use a boat or mount to lure Njal onward)? Did these work or not?


    Thanks! 😊

    Official Response
  • Gleel72
    1 posts

    I talked to Bjorn and cannot speak to the bear.

  • Ubi-Mark.
    Ubisoft Support Staff 1324 posts

    Hello @Gleel72,

    Sorry to hear that you are unable to proceed with this quest.

    Can you please provide us with more details from below, so we can pass them along to the ongoing investigation? 🙂

    • Which task are you are struggling with (e.g. "Feed Bullhead to Njal" or "Follow Njal")
    • Can you provide a link to short video clip demonstrating the issue (on YouTube or a similar site)
    • Can you try reloading a previous save / desyncing and resuming to see if this allows you to progress?
    • Have you been able to try either of the workarounds previously shared within this thread (to use a boat or mount to lure Njal onward)? Did these work or not?


    Many thanks and apologies for any inconvenience caused by this. If you have any additional questions, please let us know.

    Official Response
  • ZzzVsBravo
    1 posts

    The bear can be literally pushed with a canoe, use eagle to look for boat, get in boat, use some finesse and push the MF to land. lol, a "speak" prompt appears, cutscene ensues.

  • Ubi-Woofer
    Ubisoft Support Staff 1061 posts

    Thanks for sharing a workaround that worked for you, @ZzzVsBravo. I hope that it might help any players still affected by the issue with Njal being stuck in the water to get him moving again!

    If anyone is still experiencing issues with this quest, please answer the questions myself and my colleagues have posted previously, and we'll be happy to try and assist you further. Thanks! 🙂

    Official Response
  • ZohanSmithy
    1 posts

    Xbox series x, so I completed everything up to where the berserker is fighting the mercinaries after the fishing bit, I killed the Saxons and he now just stands there on the cliff with the bear with green dots above their heads but I'm unable to speak to him to complete/get any further in this quest. I've rebooted/exit re enter animus changed location nothing works at all and the other thing is there is no quest reset for it which would mean staring it again which I don't mind to see if that fixes it but this really needs fixing ubi please get your QA's on it many thanks

  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Hello there @ZohanSmithy! Welcome to the forums 🙂

    I'm sorry to hear you've encountered trouble when playing through "The Mysterious Berserker" quest. Thank you for taking the time to share your experience with us, as well as the troubleshooting steps you've tried. I've checked with the development team, and I can see that they intend to deploy a fix for this quest in a future update! We don't yet have a confirmed ETA for when this update will be released. As soon as we have more definite information to share, we will let you know within this thread and within the News & Announcements forum.

    Thank you 😊

    Official Response
  • itsyouboi41
    1 posts

    It won’t even let talk to the bear at the beginning of the quest

  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Hello there @itsyouboi41! Welcome to the forums 🙂

    I'm sorry to hear that you're unable to interact with Njal during "The Mysterious Berserker." To help us to take a closer look at this, would you be able to send us a video which shows how you're unable to progress with this quest?

    Can you also include your Quest Log, showing that you have the quests for "The Way of the Berserker" active in your menu?

    I recommend uploading your video to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread.

    Thanks! 😊

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts
    Best Answer

    Hello there!

    Following the release of TU 1.3.0, the development team has marked this issue when interacting with Njal as resolved.

    If you are still unable to progress in "The Mysterious Berserker" due to being unable to interact with Njal, please can you provide us a video which shows the following:

    • You have the latest Title Update installed on your platform. You can check this in the bottom right-hand corner of the main game menu.
    • That you are unable to interact with Njal to progress in "The Mysterious Berserker."


    I'd recommend uploading your video to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread. We can then forward this to the development team for a closer look.

    Thanks! 😊

    Official Response

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