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  • guest-ZvSD95Mb
    3 posts

    @ubi-raziel

    Stats from VG Techs analysis. 4025 torn frames on XSX vs 865 on PS5 in like-for-like testing.

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  • Super_Uschi
    2 posts

    @ubi-raziel I´ll do a cross-posting for a higher visibility on this problem: Here as well: Philips Ambilight 58PUS7304 / 12 + Xbox Seriex X - absolutely extreme screen tearing, which destroys the whole game fun. Especially in dark scenes or when several people come together. Also partly in cut scenes. I noticed that the tearing is different and depends on the place in the game.

    Sorry - but Valhalla is currently not playable!

  • Ubi-Raziel
    Ubisoft Support Staff 197 posts

    Thank you all very much!

    I know it's not easy to capture on a phone so I greatly appreciate everyone's efforts.

    This is of course an incredibly frustrating issue and I am sorry for that. Once again I will forward everything to our devs, to help them.

    If anyone is able to provide a clear video of this happening with the Xbox One X I can add that to the investigation too.

    Official Response
  • MattyPollo
    9 posts

    @ubi-raziel THANK YOU!

  • jeffclaire083
    9 posts

    @ubi-raziel thank you ! 🙂

  • Tillbee
    1 posts

    I don't even know how it's possible unless it's done on purpose and you thought it would go unnoticed or people wouldn't say anything

    You are a big company of hundred of people, you have a QA so I don't believe no one noticed that the game runs with so much tearing

    This is a new console (Series X) and the biggest gamefor now is AC V so it's obvious that it has to be raised

    This game should have had a special attention knowing that in addition, MS is promoting this game to sell its console.

    Anyway it's not against you Ubi-Raziel but I'm mad about people who decided to release this in game in that state

    Thank you for your support and I hope this will be fixed very soon (just enable v-sync)

  • Ubi-Raziel
    Ubisoft Support Staff 197 posts
    I don't even know how it's possible unless it's done on purpose and you thought it would go unnoticed or people wouldn't say anything

    You are a big company of hundred of people, you have a QA so I don't believe no one noticed that the game runs with so much tearing

    This is a new console (Series X) and the biggest gamefor now is AC V so it's obvious that it has to be raised

    This game should have had a special attention knowing that in addition, MS is promoting this game to sell its console.

    Anyway it's not against you Ubi-Raziel but I'm mad about people who decided to release this in game in that state

    Thank you for your support and I hope this will be fixed very soon (just enable v-sync)


    Hey! I understand your frustration; it's a brand new AAA title with a lot of promise, so of course you don't expect to experience these issues.

    This is certainly not what we planned to happen with the release, and I'm sure a quick fix will be implemented to amend this.

    Enjoy your day!

    Official Response
  • mskills
    10 posts

    @ubi-raziel

    Thanks.
    Pls dont forget about the Xbox Series X too, we have the same issue. Just unplayable atm.

  • WheatoMan
    2 posts

    In all my years if gaming I have never really noticed screen tearing before but it's so bad in this it's starting to put me off the game. I really hope it gets patched soon so I can carry on playing. I'm playing in series x with a sony 900e

  • Ubi-Raziel
    Ubisoft Support Staff 197 posts
    @ubi-raziel

    Thanks.
    Pls dont forget about the Xbox Series X too, we have the same issue. Just unplayable atm.


    Not to worry, I understand entirely that is affects both the One X and Series. Perhaps the issue reaches further than that; we will find out in our testing.

    In all my years if gaming I have never really noticed screen tearing before but it's so bad in this it's starting to put me off the game. I really hope it gets patched soon so I can carry on playing. I'm playing in series x with a sony 900e


    Screen tearing only typically happens when your refresh rate & FPS is very different, as your monitor is stuck between showing 2 different frames. It is not often noticeable to most users and especially not on console as all settings are preset. I'm sure our team will know what to do!

    Official Response
  • MattyPollo
    9 posts

    On Xbox SX, if my tv is 60hz and I see screen tearing, does that mean the frame rate is dropping below 60 fps, or going higher than 60 fps?

  • Simleads
    9 posts

    Im playing on Series X on an LG C8 and also finding the screen tearing off putting. I’m glad Ubisoft has taken notice from the forums here and there are also many complaints on Twitter, hopefully a fix is incoming. Atm Just a statement from Ubisoft stating a fix is incoming would be welcome.

  • Lipsman74
    3 posts

    @pierssaunders Same here to a varying degree with a Series X on an Epson 3800 4k projector and a One X on a Vizio 4k TV. Odyssey works fine on both, as do other games. Valhalla is the only game with the issue.

  • Menkib2
    2 posts

    @ubi-ginge thanks Ginge!

  • diiorio
    40 posts

    @shapedkestrel

    look like for some odd reason the VSync is off which sorryy, is a must on TV's.

    Pc's will do the same thing if you are not syncing the frames to the refresh rater.

    If I turn it off and don't sync to 60 fps on my samsung 4k's, ti will do the same thing.

    IS there not a setting in the xbox setting to vynch, especially if adaptive of any type is active.

    IF ntot then they need to activate it on their end and do a patch.

    Also active game mode if you have that option to lower the response time.


  • xikon
    1 posts

    What's up, guys?

    It's rough. I mean, it is really rough. The game is beautiful, but there is A LOT os screen tearing. There's tearing everywhere: forests, communities, caves, cutscenes and even in the loading area. This is a major flaw. It doesn't matter if the game has great texture levels or things like that if that are tearing all over the place.

    Question: is there a plan to fix this on Xbox One X (and other platforms that might have it)?

  • WheatoMan
    2 posts

    @ubi-raziel thanks for the response. A friendly bit if advice, try and get this fixed before the digital foundary video goes up on youtube which is their next video because they have around a million subscribers and they will destroy the game in it's current state

  • CancelToDebug
    11 posts

    Finding it incredible that we are being asked to provide proof of this happening. Surely Ubisoft can get a TV that doesn't have VRR? How can this problem, which is clearly not a fluke incident, apparently go missed during development?

  • arn0low
    14 posts
    @arn0low Hello there fellow owner of ACV

    You're at the Feedback section for this "new" Beta Forum.
    if you need some assistance from the Community, feel free to use the proper Subforum.
    "Player support" for example https://discussions.ubisoft.com/category/549


    Tearing isnt something Ubi can fix.

    tearing occurs when your FPS is higher than your Displays Refreshrate.
    Use V-Sync or cap the FPS in the Options to your Displays Refreshrate

    Yeah sure tell where is the option on Xbox lel
    It's obviously something that ubi can fix because I can't !
    And if they can't I want a refund.

  • arn0low
    14 posts

    @ubi-raziel Here you go :


    I already made a post here, I also contacted the support 2 days ago that told me he will "transfer to the team".
    I'm using Xbox One first gen (not S), but hardware is the same so the problem is the same on Xbox One S.
    The screen we are using is irrelevant because as other people said, I never had a tearing issue with this screen before.
    But still if you want to know I'm using a 60hz 1080p HDMI pc monitor.
    This is clearly not an enjoyable experience the way it is right now.
    I hope you can fix it soon guys.

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