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  • chibbbb
    1 posts

    What a huge fail. I missed information about DX feature level requirement and bought the game, I even don't know anything about feature levels of my GPU. Ubisoft, please add feature level 11 support!

  • pyro2k10
    9 posts

    @chibbbb you didnt miss it, they didnt add that untill atleast amonth before the game was due to come out so if you had pre orderd way before october it was not there mate

  • ginovanta
    4 posts
    This post is deleted!
  • ginovanta
    4 posts

    @pyro2k10 i succedeed in having my game refunded and i was thinking about buying it on stadia, but i am unsure of what to do ; i wanted to try it first, to see how my connection would handle it but i don't thing that can be done except by trying it on another user account

  • rohei
    1 posts

    Try install dxcpl (32 or 64, depends on your system), run it, Edit List and add Vahalla to it, go back to first site of dxcpl, set the hook at Force WARP and then try to run it. I had the same message :unable to initialize graphics system...., after that it did start, but extrem slow...

    Correction: with my GTX 760 its slomo now - unplayable

  • Masti199206
    1 posts

    Hi my pc Win 10 Pro 64x proc i5-3570 3,40ghz Ram 16GB Grafika GTX 1660 OC 8GB direx x12 feature level 12_1,12_0,11_1 itp the same problem . Unable to initialize graphics system gpu does not support dx12 ?

  • Ubi-Woofer
    Ubisoft Support Staff 710 posts

    Hello everyone,

    I sincerely apologise for the delayed responses to this thread. Please refer to my individual replies to you all below, and let me know if any additional assistance or information is required at this time. To confirm, at present, there has been no change in the system requirements for Assassin's Creed Valhalla, and a GPU with DirectX 12 Feature Level 12_0 support is necessary in order to play the game. I am not aware of any plans on the part of the developers to introduce support for any Feature Levels below this.

    @Battle_Ruler - From the MSINFO and DXDIAG you provided in your support case 13433948 in November, I can see that your dedicated GPU does support Feature Level 12_0. Were you able to get the game to run successfully after following the troubleshooting advice provided by my colleague?

    @KINGBOSSPOWER - I previously passed forward the sentiments and feedback expressed in this thread regarding the introduction of Feature Level 11_0 support, however at this time, I am not aware of any plans by the developers to introduce Feature Level 11_0 support. Should support be introduced, I will let everyone in this thread know. At present, the game supports only Feature Level 12_0 and above.

    @missouridude - I am glad to hear that, using your new GPU, Assassin's Creed Valhalla runs perfectly for you. I sincerely hope that you have been enjoying the game.

    @fuaubu_al - Did you previously submit a support case to us for us to look further into this? As above, Assassin's Creed Valhalla supports only Feature Level 12_0 at present. If you were able to run the game previously, I am glad that you were able to do so, but we'll need to verify that your system meets the minimum specifications in order to troubleshoot this further. If it does not, I'm afraid we will not be able to make the game run, but if it does, we will do our best to return you to your viking saga as soon as possible.

    @BernadusUaku - I can see from your support case 13708622 that we attempted to perform verification for your account, but never received a response from yourself nor this process completed, and as such we could not proceed further with your refund request. If you would still like to proceed, we may still be able to consider this request if you can complete our verification process. For your reference, the requirement for Feature Level 12_0 support is stated in our system requirements support article; I would recommend checking for a similar article for any game of ours you may wish to purchase in the future, to make sure that your system fully meets all requirements before purchasing! 🙂

    @ginovanta - From the NVIDIA website I can see that the 950M does support DirectX 12, however, checking this card against the minimum system requirements, I don't believe the GPU itself was powerful enough to run Valhalla regardless. 😞 I am glad to hear that you were able to receive a refund due to your system not being able to run the game. If you did pick it up on Stadia, I hope that you've been enjoying it that way!

    @Masti199206 - Can you please send us your MSINFO and DXDIAG files in a support case if you haven't done so already, and we can then analyse these and offer troubleshooting steps? I'll be happy to assist you further that way if you can leave your case reference number here in the thread. Thanks! 🙂

    Official Response
  • wwater.bottle
    1 posts

    there IS a way to run this game on dx11 gpus
    it can be done through WARP? which is a microsoft tool
    you can read more here https://docs.microsoft.com/en-us/windows/win32/direct3darticles/directx-warp
    and here https://gamedev.stackexchange.com/questions/24206/forcing-a-game-to-use-direct3d-warp
    i'm gonna check it out but i doubt you can get any performance from a software rasterizer

  • pertags
    1 posts

    @tvitanda I had same problem with my GTX 970M. I updated my Geforce drives and setup GeForce Experience application. Optimize games on GeForce Experience and click play directly from the GeForce Experience. It works to me.

  • Ubi-Mark.
    Ubisoft Support Staff 400 posts

    Hello @wwater.bottle,

    Thank you for updating this thread and apologies for the delayed reply. Can you please confirm if you managed to start the game?

    @pertags, thank you for sharing that you were able to start your game. Happy gaming and if you have any other questions, please let us know.

    Official Response
  • holyswordman
    1 posts

    hi @Ubi-Mark yes i tried this way and my game started but problem was the very low fps and many lag and latency of my starting demo of the game and i just hanged in 1st screen of starting logo of game so i couldnt start it anyway and i should say my card graphic is Radeon R9 270X 😞

  • Ubi-Borealis
    Ubisoft Support Staff 1315 posts

    Hello there @holyswordman! Welcome to the forums 🙂

    I'm sorry to hear you're encountering trouble when launching the game. I've checked your GPU against the system requirements, and it looks like you don't meet these requirements. This will be why you're encountering trouble playing the game.

    As you don't meet the minimum requirements to run the game, we won't be able to provide you with further support. You are welcome to try these PC troubleshooting steps to see if these will help to alleviate the issues you're encountering, though we cannot guarantee they will work.

    If you have any further questions or concerns, please don't hesitate to reach out.

    Thanks! 😊

    Official Response

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