Ubisoft Support Staff Ubi-Woofer 807 posts
I sincerely apologise for the delayed responses to this thread. Please refer to my individual replies to you all below, and let me know if any additional assistance or information is required at this time. To confirm, at present, there has been no change in the system requirements for Assassin's Creed Valhalla, and a GPU with DirectX 12 Feature Level 12_0 support is necessary in order to play the game. I am not aware of any plans on the part of the developers to introduce support for any Feature Levels below this.
@Battle_Ruler - From the MSINFO and DXDIAG you provided in your support case 13433948 in November, I can see that your dedicated GPU does support Feature Level 12_0. Were you able to get the game to run successfully after following the troubleshooting advice provided by my colleague?
@KINGBOSSPOWER - I previously passed forward the sentiments and feedback expressed in this thread regarding the introduction of Feature Level 11_0 support, however at this time, I am not aware of any plans by the developers to introduce Feature Level 11_0 support. Should support be introduced, I will let everyone in this thread know. At present, the game supports only Feature Level 12_0 and above.
@missouridude - I am glad to hear that, using your new GPU, Assassin's Creed Valhalla runs perfectly for you. I sincerely hope that you have been enjoying the game.
@fuaubu_al - Did you previously submit a support case to us for us to look further into this? As above, Assassin's Creed Valhalla supports only Feature Level 12_0 at present. If you were able to run the game previously, I am glad that you were able to do so, but we'll need to verify that your system meets the minimum specifications in order to troubleshoot this further. If it does not, I'm afraid we will not be able to make the game run, but if it does, we will do our best to return you to your viking saga as soon as possible.
@BernadusUaku - I can see from your support case 13708622 that we attempted to perform verification for your account, but never received a response from yourself nor this process completed, and as such we could not proceed further with your refund request. If you would still like to proceed, we may still be able to consider this request if you can complete our verification process. For your reference, the requirement for Feature Level 12_0 support is stated in our system requirements support article; I would recommend checking for a similar article for any game of ours you may wish to purchase in the future, to make sure that your system fully meets all requirements before purchasing!
@ginovanta - From the NVIDIA website I can see that the 950M does support DirectX 12, however, checking this card against the minimum system requirements, I don't believe the GPU itself was powerful enough to run Valhalla regardless. I am glad to hear that you were able to receive a refund due to your system not being able to run the game. If you did pick it up on Stadia, I hope that you've been enjoying it that way!
@Masti199206 - Can you please send us your MSINFO and DXDIAG files in a support case if you haven't done so already, and we can then analyse these and offer troubleshooting steps? I'll be happy to assist you further that way if you can leave your case reference number here in the thread. Thanks!
Ubisoft Support Staff Ubi-Woofer 807 posts
Hello everyone! Please accept my apologies for the delayed response. I'd like to provide a few answers to questions that have been posted here in this thread, and hopefully clear up any misunderstandings regarding the system requirements. I have merged several threads together here to form this megathread, so I do apologise if prior conversations from the separate threads appear a little disjointed in this bigger thread now!
Firstly, I'd like to reiterate that DirectX 12 is a minimum requirement for Assassin's Creed Valhalla - DirectX 11 and any previous DirectX versions are not supported. In addition to this, feature Level 12_0 support is required for compatible GPUs, and we specified this in our announcement / news article here. If your GPU supports DirectX 12, but does not have Feature Level 12_0 support, you will be unable to play Assassin's Creed Valhalla as your GPU does not meet the minimum requirements for the game. If you are unsure how to determine whether your GPU supports Feature Level 12_0, you can find this out by running a DXDIAG report, visiting the "Display 1" tab in the pop-up window and under "drivers", find the line "Feature Levels", which should list all supported Feature Levels. Please make sure that, if you're a laptop user, you're utilising your dedicated GPU and not your integrated one as well!
If your GPU supports DirectX 12, has Feature Level 12_0 support, and meets our system requirements / high-end system requirements (as appropriate for the performance you want to achieve) - and you still receive the "Non-DX12 Video Card" error - please make sure to run through our basic PC troubleshooting, ensuring that you have the latest drivers for your GPU installed and the latest OS for your PC in particular. If issues should still persist after that, I would encourage you to contact us in a support case or Live Chat for us to investigate further with you and fully analyse the DXDIAG report you already ran, and your MSINFO report as well. Please attach these documents to your case using these instructions. We will consider any refund requests submitted on the basis of not meeting the requirements for the game on a case-by-case basis.
I do not know of any plans to add support for the game on Feature Level 11_1 or under as the requirement for 12_0 support was stated prior to the game's release, however I will communicate all of the feedback and comments shared in this thread with the developers for them to consider it. Please do not rely on this support being implemented however, as I cannot promise that it will be. If you would like to share any additional feedback, you are welcome to do so in this very thread.
TL;DR: DirectX 12 is a minimum requirement; Feature Level 12_0 support is a minimum requirement; if you're still receiving the "Non-DX12 Video Card" error despite your GPU fully meeting our minimum system requirements and having completed our PC troubleshooting, please reach out to us in a support case or Live Chat for further assistance with your MSINFO and DXDIAG files attached! No plans to add Feature Level 11_1 or below support that I know of, but I've forwarded all feedback left in this thread to the devs for their consideration. Refund requests submitted for not meeting the minimum requirements will be considered on a case-by-case basis.
Thank you for reading, and have a great rest of your week.
wwater.bottle 1 posts
there IS a way to run this game on dx11 gpus
it can be done through WARP? which is a microsoft tool
you can read more here https://docs.microsoft.com/en-us/windows/win32/direct3darticles/directx-warp
and here https://gamedev.stackexchange.com/questions/24206/forcing-a-game-to-use-direct3d-warp
i'm gonna check it out but i doubt you can get any performance from a software rasterizer
Ubisoft Support Staff Ubi-Mark. 1015 posts
Thank you for updating this thread and apologies for the delayed reply. Can you please confirm if you managed to start the game?
@pertags, thank you for sharing that you were able to start your game. Happy gaming and if you have any other questions, please let us know.
holyswordman 1 posts
hi @Ubi-Mark yes i tried this way and my game started but problem was the very low fps and many lag and latency of my starting demo of the game and i just hanged in 1st screen of starting logo of game so i couldnt start it anyway and i should say my card graphic is Radeon R9 270X
mahmoudkhan715 3 posts
Hello! I would like to know if Valhalla will have dx12 support in addition to dx11? That might solve the problem. A lot of players have saved for this game. In the current situation, people may have little money for food, not a new video card. The valhalla might forget the problems with people for a while. I hope the development team will consider this as well, not just the hassle that comes with it. That would be a good point from Ubisoft and not a few players would bet their hearts. Thanks!
mahmoudkhan715 3 posts
Hi, I want to make it possible for gamers to support DirectX11 instead of DirectX12 in Assassin's Creed: Valhalla, because people are not able to buy a new graphics card because of Korna. Thank you.
Ubisoft Support Staff Ubi-Borealis 2906 posts
Hello there @holyswordman! Welcome to the forums
I'm sorry to hear you're encountering trouble when launching the game. I've checked your GPU against the system requirements, and it looks like you don't meet these requirements. This will be why you're encountering trouble playing the game.
As you don't meet the minimum requirements to run the game, we won't be able to provide you with further support. You are welcome to try these PC troubleshooting steps to see if these will help to alleviate the issues you're encountering, though we cannot guarantee they will work.
If you have any further questions or concerns, please don't hesitate to reach out.
Megadethklok18 1 posts
I understand that this game requires DirectX 12 (FL 12_0), however, will there be any plans to enable people to play this game with graphic cards that can only use DirectX 12 (FL 11_0) or DirectX 11 by patching it later down the track?
For some reason, I heard that Watch Dogs Legion works fine with DirectX 12 (FL 11_0) which was released around the same time. I don't understand why it's not the case for Assassin's Creed Valhalla, could you please explain this?
Lots of people, including me who use laptops have had this issue since launch. I believe that many of us can still play this game but on lower settings with our current setup if there was no DirectX restriction. My experience with this game is that I cannot start it past the loading screen without an error message for DX12.
Ubisoft Support Staff Ubi-Borealis 2906 posts
Hello there @Megadethklok18! Welcome to the forums
I've merged your post into this Megathread, so I apologise for any confusion that may have been caused.
As shared by my colleague @Ubi-Woofer, DirectX 12 and Feature Level 12_0 support are the minimum requirements to run Assassin's Creed: Valhalla. We are unable to speculate on why the requirements for Assassin's Creed: Valhalla may be different when compared to other games. There are currently no plans to add Feature Level 11_1 or below support that we have been made aware of. I understand that this may not be the answer you were hoping for, and apologise for any disappointment that might have been caused.
We have passed on the feedback that has been shared to the development team. If any changes are to be made, this information will be shared on our official platforms.