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  • sanmongol
    6 posts

    Here's what they answered in NVIDIA support


    Good afternoon! Please tell me my GeForce GTX 760 video card supports DirectX 12 (Feature Level 12_0) or not? I can't start the game gives the error " Unable to initialize graphics system. GPU does not support DX12"
    avatar
    Chat started
    Olya
    Hello, Alex
    Welcome to NVIDIA customer support.
    My name is Olya and I will be happy to help you.
    Good question. Wait a minute...
    Yes, supports directx 12
    avatar
    Do not tell me then why it gives an error like this? Is this the problem itself in the game?
    avatar
    Olya
    And what game are we talking about?
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    ASSASSIN's CREED VALHALLA
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    Olya
    And other games give such an error?
    avatar
    no
    Olya
    Then the problem is in the game. Write to the developers.

  • Ubi-Woofer
    Ubisoft Support Staff 1061 posts
    Best Answer

    Hello everyone! Please accept my apologies for the delayed response. I'd like to provide a few answers to questions that have been posted here in this thread, and hopefully clear up any misunderstandings regarding the system requirements. I have merged several threads together here to form this megathread, so I do apologise if prior conversations from the separate threads appear a little disjointed in this bigger thread now!

    Firstly, I'd like to reiterate that DirectX 12 is a minimum requirement for Assassin's Creed Valhalla - DirectX 11 and any previous DirectX versions are not supported. In addition to this, feature Level 12_0 support is required for compatible GPUs, and we specified this in our announcement / news article here. If your GPU supports DirectX 12, but does not have Feature Level 12_0 support, you will be unable to play Assassin's Creed Valhalla as your GPU does not meet the minimum requirements for the game. If you are unsure how to determine whether your GPU supports Feature Level 12_0, you can find this out by running a DXDIAG report, visiting the "Display 1" tab in the pop-up window and under "drivers", find the line "Feature Levels", which should list all supported Feature Levels. Please make sure that, if you're a laptop user, you're utilising your dedicated GPU and not your integrated one as well!

    If your GPU supports DirectX 12, has Feature Level 12_0 support, and meets our system requirements / high-end system requirements (as appropriate for the performance you want to achieve) - and you still receive the "Non-DX12 Video Card" error - please make sure to run through our basic PC troubleshooting, ensuring that you have the latest drivers for your GPU installed and the latest OS for your PC in particular. If issues should still persist after that, I would encourage you to contact us in a support case or Live Chat for us to investigate further with you and fully analyse the DXDIAG report you already ran, and your MSINFO report as well. Please attach these documents to your case using these instructions. We will consider any refund requests submitted on the basis of not meeting the requirements for the game on a case-by-case basis.

    I do not know of any plans to add support for the game on Feature Level 11_1 or under as the requirement for 12_0 support was stated prior to the game's release, however I will communicate all of the feedback and comments shared in this thread with the developers for them to consider it. Please do not rely on this support being implemented however, as I cannot promise that it will be. If you would like to share any additional feedback, you are welcome to do so in this very thread. 🙂

    TL;DR: DirectX 12 is a minimum requirement; Feature Level 12_0 support is a minimum requirement; if you're still receiving the "Non-DX12 Video Card" error despite your GPU fully meeting our minimum system requirements and having completed our PC troubleshooting, please reach out to us in a support case or Live Chat for further assistance with your MSINFO and DXDIAG files attached! No plans to add Feature Level 11_1 or below support that I know of, but I've forwarded all feedback left in this thread to the devs for their consideration. Refund requests submitted for not meeting the minimum requirements will be considered on a case-by-case basis.

    Thank you for reading, and have a great rest of your week. 😄

    Official Response
  • x0Z3ro0x
    15 posts

    All that agent did was look at the card specs and see DX 12 support. Further investigation shows that the GeForce GTX 760 is originally a DX11 only card on release. It wasn't until later that a update was pushed to force the card to support DX12. This forced support could very well be the cause. Point is, that agent has no clue what is causing the error. They took a stab in the dark all because their screen told them the card supported DX12. I wouldn't hold their word as final.

    It's very possible this is an issue with the game, it's also entirely possible that the cards experiencing this issue are simply old and the updates used to force DX 12 support are failing. DX12 released in 2015, AC Valhalla is a leading edge game in 2020, it's only natural they use the best DX version they can. With DX 12 Ultimate right around the corner, it's only going to get more advanced. As gamers we need to remember gaming isn't a right, it's a privilege. One that requires constant upkeep and yes, upgrades. If staying relevant every 5+ years isn't something you can afford to do, than gaming on the latest games isn't something you can afford to do either.

    I hope everyone gets their games working. Who knows, maybe ubisoft can figure out a way to add support for older cards that can still chug along.

  • x0Z3ro0x
    15 posts

    @x0z3ro0x Edit: I would also like to add that seeing DX 12 does not mean your card supports it. Many cards claim DX12 support but then can only run up to DX12(11.0) or DX12(11.1). This is NOT the latest DX12. The latest DX 12 you need to run the game is DX12(12_0). You can find this out by any number of tools but I recommend just using the built in dxdiag. If you find yourself on DX12 with 11.1 and under, you are NOT DX12 and your game will fail to start.

  • mjr713
    1 posts

    It is bizarre my game kept crashing when it was starting so I updated the nvidea drivers and now it wont even start and I am getting this same message. GTX 960M

  • Skodri5
    2 posts

    Hello everyone

    I have the same problem with DX12 issue. I requested for a refund but Ubisoft infromed me that my request is not eligible. I guess this is because it has been a pre-order. Well i have a game that i cant' play and i don't understand why i can't take my money back. I can't understand also the difference between the refund policy of pre-orders and orders. Anyway its very sad, but life goes on. The only thing that is going to stop is me buying again games from Ubisoft.

  • nalfylatino
    2 posts

    @skodri5 Just try not to pre-order, its very easy to get hyped up since Ubisoft tend to advertise their games quite well. I already know that Ubisoft has an awful track record for PC ports/versions. This game is no different. The only choice I had was to lock the framerate to 30fps and its very smooth now (and everything is on Ultra at 4K, using an RTX 3080). I thought DX12 would revolutionise these games and the performance aspect but instead both this and WatchDogs are turds.

  • JamesPyle
    6 posts

    @skodri5 If they refuse mine I will do a CC chargeback..not paying for a game that is unplayable.

  • Parasfm
    2 posts
    find yourself on DX12 with 11.1 and under, you are NOT DX12 and your game will fail t


    ok but how do you explain that mine supports 12_0 and 12_1 and still doesnt open ? and no problems on playing watch dogs legion soo sad.

    undefined

  • Parasfm
    2 posts
    @frost1095

    I don't think they're gonna refund anyone. Technically speaking, Ubisoft was clear about the directX 12 fl12_0 requirements (in reality not really but that's another matter), so legally, they're safe undefined


    that's nice and all but for those who cant still oppen it even having undefined

  • x0Z3ro0x
    15 posts

    @parasfm perhaps it's the fact you have a card with a driver from 2016. Only a developer can answer that for sure, as I said in my post,

    It's very possible this is an issue with the game, it's also entirely possible that the cards experiencing this issue are simply old and the updates used to force DX 12 support are failing.


    You have an old card if the last update to it's drivers are from 2016. As gamers we need to remember gaming is a privilege, not a right. The sad reality is, gaming computers require constant maintenance and upgrades to stay relevant and playing the latest games. Not doing so results in more issues as time passes, and yes some people cannot afford to buy an updated card. In which case you cannot afford to play the latest games either. I hope they do get it working for you, especially if your card can play the game even on low settings. However don't be one of those users who compares games as if being able to play one game, means you should play another. It doesn't work like that. Best of luck to you!

  • TheZonk88
    57 posts

    @parasfm
    maybe because you dont have a dGPU....

    igdumdim64.dll is related to Intel HD Graphics -> Intel CPU integrated graphic Chip


    Even in a case where you have a dGPU, but without a DX12 FL12_0 support, your CPU integraded Graphicchip won't help you to be able to play ACV

    Feel free to post your dGPU Name+Model for further Support.

  • x0Z3ro0x
    15 posts

    @thezonk88 Very useful, I could tell it was old, but I had no idea they were using integrated graphics. Thanks for posting that.

  • annie715
    5 posts

    I have managed to get the game working by following some screenshots on the other ac odyssey thread, but it’s very slow, does anyone know how I could get round that will contact ubisoft my self Saturday, working at the minute. The graphics were great but took 7 minutes to load.

  • BlackJack640
    2 posts

    @bootneck89 I really hope that CDPR doesn't delay the game just to add the same damn direct x 12 bs.

  • Nanoneuron
    3 posts

    Little Up

    Still no (official) news from staff members about our fate ?

  • Arthurization
    2 posts

    there are many users who could run Watch dogs Legion but even cannot launch ACV. Since the game is only for dx12 but many of them still want to play. Is there any plan to able vulkan, dx11 or lowering entrance of the game?

  • KmarkoPL
    196 posts

    @arthurization

    So you ask devs to Downgrade the game ?
    NOT GOING TO HAPPEN !!

  • Ehllfhire1
    86 posts

    @arthurization or buy an up to dare card/pc.

  • Arthurization
    2 posts

    @kmarkopl

    wo.. take it easy
    You act like a computer retailer who makes a living by stealing unjust margins from customers.

    I can run Watch dogs legions with high settings but ACV even cannot start the game.

  • Fuduin
    1 posts

    Join to the question. Didn't notice the dx12 requirement during the summer pre-order. Therefore, I was very upset when, after waiting for the launch hour, I could not play.

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