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  • x0Z3ro0x
    15 posts

    @parasfm perhaps it's the fact you have a card with a driver from 2016. Only a developer can answer that for sure, as I said in my post,

    It's very possible this is an issue with the game, it's also entirely possible that the cards experiencing this issue are simply old and the updates used to force DX 12 support are failing.


    You have an old card if the last update to it's drivers are from 2016. As gamers we need to remember gaming is a privilege, not a right. The sad reality is, gaming computers require constant maintenance and upgrades to stay relevant and playing the latest games. Not doing so results in more issues as time passes, and yes some people cannot afford to buy an updated card. In which case you cannot afford to play the latest games either. I hope they do get it working for you, especially if your card can play the game even on low settings. However don't be one of those users who compares games as if being able to play one game, means you should play another. It doesn't work like that. Best of luck to you!

  • Ubi-Woofer
    Ubisoft Support Staff 1009 posts
    Best Answer

    Hello everyone! Please accept my apologies for the delayed response. I'd like to provide a few answers to questions that have been posted here in this thread, and hopefully clear up any misunderstandings regarding the system requirements. I have merged several threads together here to form this megathread, so I do apologise if prior conversations from the separate threads appear a little disjointed in this bigger thread now!

    Firstly, I'd like to reiterate that DirectX 12 is a minimum requirement for Assassin's Creed Valhalla - DirectX 11 and any previous DirectX versions are not supported. In addition to this, feature Level 12_0 support is required for compatible GPUs, and we specified this in our announcement / news article here. If your GPU supports DirectX 12, but does not have Feature Level 12_0 support, you will be unable to play Assassin's Creed Valhalla as your GPU does not meet the minimum requirements for the game. If you are unsure how to determine whether your GPU supports Feature Level 12_0, you can find this out by running a DXDIAG report, visiting the "Display 1" tab in the pop-up window and under "drivers", find the line "Feature Levels", which should list all supported Feature Levels. Please make sure that, if you're a laptop user, you're utilising your dedicated GPU and not your integrated one as well!

    If your GPU supports DirectX 12, has Feature Level 12_0 support, and meets our system requirements / high-end system requirements (as appropriate for the performance you want to achieve) - and you still receive the "Non-DX12 Video Card" error - please make sure to run through our basic PC troubleshooting, ensuring that you have the latest drivers for your GPU installed and the latest OS for your PC in particular. If issues should still persist after that, I would encourage you to contact us in a support case or Live Chat for us to investigate further with you and fully analyse the DXDIAG report you already ran, and your MSINFO report as well. Please attach these documents to your case using these instructions. We will consider any refund requests submitted on the basis of not meeting the requirements for the game on a case-by-case basis.

    I do not know of any plans to add support for the game on Feature Level 11_1 or under as the requirement for 12_0 support was stated prior to the game's release, however I will communicate all of the feedback and comments shared in this thread with the developers for them to consider it. Please do not rely on this support being implemented however, as I cannot promise that it will be. If you would like to share any additional feedback, you are welcome to do so in this very thread. 🙂

    TL;DR: DirectX 12 is a minimum requirement; Feature Level 12_0 support is a minimum requirement; if you're still receiving the "Non-DX12 Video Card" error despite your GPU fully meeting our minimum system requirements and having completed our PC troubleshooting, please reach out to us in a support case or Live Chat for further assistance with your MSINFO and DXDIAG files attached! No plans to add Feature Level 11_1 or below support that I know of, but I've forwarded all feedback left in this thread to the devs for their consideration. Refund requests submitted for not meeting the minimum requirements will be considered on a case-by-case basis.

    Thank you for reading, and have a great rest of your week. 😄

    Official Response
  • TheZonk88
    57 posts

    @parasfm
    maybe because you dont have a dGPU....

    igdumdim64.dll is related to Intel HD Graphics -> Intel CPU integrated graphic Chip


    Even in a case where you have a dGPU, but without a DX12 FL12_0 support, your CPU integraded Graphicchip won't help you to be able to play ACV

    Feel free to post your dGPU Name+Model for further Support.

  • x0Z3ro0x
    15 posts

    @thezonk88 Very useful, I could tell it was old, but I had no idea they were using integrated graphics. Thanks for posting that.

  • annie715
    5 posts

    I have managed to get the game working by following some screenshots on the other ac odyssey thread, but it’s very slow, does anyone know how I could get round that will contact ubisoft my self Saturday, working at the minute. The graphics were great but took 7 minutes to load.

  • BlackJack640
    2 posts

    @bootneck89 I really hope that CDPR doesn't delay the game just to add the same damn direct x 12 bs.

  • Nanoneuron
    3 posts

    Little Up

    Still no (official) news from staff members about our fate ?

  • Arthurization
    2 posts

    there are many users who could run Watch dogs Legion but even cannot launch ACV. Since the game is only for dx12 but many of them still want to play. Is there any plan to able vulkan, dx11 or lowering entrance of the game?

  • KmarkoPL
    195 posts

    @arthurization

    So you ask devs to Downgrade the game ?
    NOT GOING TO HAPPEN !!

  • Ehllfhire1
    86 posts

    @arthurization or buy an up to dare card/pc.

  • Arthurization
    2 posts

    @kmarkopl

    wo.. take it easy
    You act like a computer retailer who makes a living by stealing unjust margins from customers.

    I can run Watch dogs legions with high settings but ACV even cannot start the game.

  • Fuduin
    1 posts

    Join to the question. Didn't notice the dx12 requirement during the summer pre-order. Therefore, I was very upset when, after waiting for the launch hour, I could not play.

  • KmarkoPL
    195 posts

    @fuduin There was no published requirements for the game.
    Usually they are released month be for final game release.
    https://news.ubisoft.com/en-us/article/4W08O9de72cVDMNIXJaM4l/assassins-creed-valhalla-pc-specs-revealed

  • pyro2k10
    9 posts

    good luck, people having been complaining about that snice day one and ubisoft are yet to come up with a fix

  • maged23
    1 posts

    Device name DESKTOP-DULE129
    Processor Intel(R) Xeon(R) CPU E5-2687W v2 @ 3.40GHz  3.40 GHz (2 processors)
    Installed RAM 128 GB
    System type 64-bit operating system, x64-based processor
    Pen and touch No pen or touch input is available for this display
    GPU NVIDIA QUADRO K5000


    i have the same problem please help me

  • jeje_71
    71 posts
    I have the same problem... My gpu is a 1070 and i have alredy installed dx12. I reinstalled nvdia drivers, intel drivers and the game. I dont know what to do 😞
    My cpu is an i5-4440, I know it is lower than the minimun, but the thing it says when the game cant start is that my gpu does not support dx12.
    Help pls, i really want to play this game xd.

    your cpu seems to have an integrated graphic card, are you sure it's not used instead of the 1070?

  • jeje_71
    71 posts
    Device name DESKTOP-DULE129
    Processor Intel(R) Xeon(R) CPU E5-2687W v2 @ 3.40GHz  3.40 GHz (2 processors)
    Installed RAM 128 GB
    System type 64-bit operating system, x64-based processor
    Pen and touch No pen or touch input is available for this display
    GPU NVIDIA QUADRO K5000


    i have the same problem please help me

    your processor and GPU are wildly outdated, i don't know how you can run modern fps games with it, anyway your gpu is so old, it's certainly not dx12 level

  • jeje_71
    71 posts
    got my titans activated. but still not working. found out that they are running at Requires GPU with DirectX 12 (Feature Level 12_0) support. witch apparantly Titans only have Future lvl 11_0......
    tho i find it wierd, since the minimum requirement was GTX 960....


    titan gtx is a 7xx generation card, 960 is a 9xx, it may have more powerful computing power, but an older architecture than the minimum required card and predates the release of windows 10 by 2 years!

  • gamervern4
    1 posts

    Why hasn't Ubisoft addressed this issue hundreds of players can't get access to game due to it...
    This game is expensive to begin with now we face having to upgrade our graphics cards which is expensive in itself or a refund which some of can't do due to various reasons..

    Ubisoft please give us an answer this issue...

    Thanks






  • UbiKoality
    Community Manager 440 posts
    This post is deleted!
    Official Response
  • Ubi-Woofer
    Ubisoft Support Staff 1009 posts

    @Skodri5 Thanks for posting, and please accept my apologies for the delayed reply.

    Just so I fully understand your issue, can you please clarify what your issue is with regard to DX12? Do you have a GPU that does not support Feature Level 12_0, and therefore you are unable to run the game? Or does your GPU not support DX12 at all?

    Once I have this information I can update your support case to include it for your refund request to be considered by our team. As is, I can see you requested a refund on the basis of not meeting the minimum system requirements, but for us to verify this, we do need to investigate this by collecting your MSINFO and DXDIAG files as well. 🙂 Please submit those to your case and let me know when you've done so!

    @JamesPyle I would advise against issuing a chargeback on a purchase made through our store, as there may be consequences for your account imposed if you do. Please read the linked article for more information on this subject. I'd encourage you to contact our team personally if needing further assistance.

    Official Response

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