Hello everyone,

We at Ubisoft Support have started to create megathreads for regularly-reported issues, common queries, and subjects of interest or concern. If a thread already exists for your issue and is listed below, please post there rather than starting a thread of your own!

Not all of these issues are yet recognised / under investigation by the developers (please see the official Known Issues List for those), but will be submitted to them for investigation once we have collected enough information. If you're experiencing an issue listed below, please help us to gather the information we need by posting in the threads listed.

Please do be aware that this list is not exhaustive, and that not every issue we are currently investigating is listed here. Do not be concerned if your issue is not listed - we're committed to investigating all reports submitted and will do our best to assist you further. Thank you!

ISSUES / QUERIES UNDER INVESTIGATION BY UBISOFT SUPPORT

• UNABLE TO PROGRESS IN A QUEST
  • Unable to progress with A Prodigal Prince
  • Unable to progress with Clues and Riddles
  • Unable to progress with The Seas of Fate as the ship does not move
  • Unable to progress with The Seas of Fate as the game is not fully installed [PS4]
  • Unable to progress with Unholy Father as the objective to "Escape Walden" does not complete
  • Unable to progress with Brewing Rebellion
  • Unable to progress with The Big Finish
  • Unable to progress with The Mysterious Berserker
  • Unable to progress with A Mild Hunt
  • Unable to progress with A Brother's Keeper
  • NPCs with coins do not spawn in "Firing the Arrow"
  • Unable to progress with In The Absence of an Ealdorman
  • Thistles collected remains at 0/5 in In Dreams
  • Unable to complete objective "drink the potion to return to Asgard" in In Dreams
  • Unable to enter Lunden when beginning Walls and Shadows
  • Unable to complete the investigation of the temple in Walls and Shadows
  • Unable to report to Stowe and Erke after investigating the temple in Walls and Shadows
  • Unable to progress in Road to Hamartia as Halfdan does not enter the room after the door is forced
  • After bringing the jars to the builder, Defensive Measures does not progress
  • The shield in Defensive Measures doesn't harm enemies or the Builder has disappeared
  • Unable to progress in A Brewing Storm after waking up
  • Unable to progress with A Sword-Shower in Anecastre as Aelfgar will not move [REOPENED]
  • Unable to progress with A Sword-Shower in Anecastre as Hunwald will not move
  • Unable to progress with "Of Blood and Bonds" because Halfdan is dead
  • Completion of "Of Blood and Bonds" does not register; "Reporting on Eurvicscire" not received
  • Unable to proceed in "Lost Glory" as unable to interact with Halfdan
  • Unable to proceed with "Kingdom's End" after pledging to Hamtunscire
  • Unable to progress with "Under the Skin" as Sunniva is dead
  • Unable to proceed in "Reaver of the South"
  • Unable to proceed with "Pilgrimage to St. Albanes" as the cutscene does not play after rescuing Fulke
  • Unable to proceed in "Binding Fate" after speaking to Tyr
  • Unable to proceed in "Binding Fate"
  • Unable to progress in "Pricking the Needle" (Killing The Needle / Interacting with Ljufvina)
  • Unable to report to Randvi following "Wedding Horns"
  • Unable to proceed in "Wedding Horns" as NPCs spawn in dead
  • Unable to proceed in "Plucking the Quill"
  • Unable to proceed in "Twists and Turns"
  • Unable to interact with Rollo in "Old Wounds"

• UNABLE TO PROGRESS IN A WORLD EVENT
  • Unable to collect the Treasure of Britain from the Old Cellar as the tablet is not raised
  • Unable to speak with Erik Loyalskull after defeating him
  • Unable to complete Raider Recruit as Rolf cannot be spoken to
  • Unable to complete "Deviled Water" due to NPC and boat being missing
  • "Deviled Water" does not register as completed after the NPC enters the water
  • Unable to complete "Pig of Prophecy" as Eivor does not get drunk/the pig won't talk
  • Unable to progress in "Milk of Humankind"
  • Unable to complete "Lost Drengr" mystery with Thor the Fishmonger
  • Unable to complete "Miracle" mystery (Unable to interact with lame man / Blind man doesn't follow Eivor)
  • Unable to proceed in "The Path of Wind Blue"
  • Winchell the Robesfree / Nudist Camp World Event Bug

• MISSING QUESTS
  • Taken for Granted disappears from completed quests and prevents NPC dialogue
  • Unable to start Bleeding the Leech after completing Firing the Arrow
  • Did not receive Storming the Walls after completing "Severing the Lines" [REOPENED]

• GAMEPLAY BUGS, GLITCHES & QUERIES
  • Disguised Eivor moves at the slowest speed regardless of settings when using the "walk" input [PC]
  • Unable to interact with settlement NPCs [REOPENED]
  • Player's decision at the end of The Stench of Treachery may be ignored by Soma
  • "Man's Best Friend" ability not unlocked after completing A Little Problem
  • Game completion is stuck and does not reach 100%
  • Unable to start "The Poor Fellow-Soldier" / reveal The Father on the Order tree
  • Unable to collect key in southwest Jotunheim to access wealth
  • Fabric no longer lootable after fully upgrading the quiver and rations pouch [REOPENED]
  • Unable to confirm the kill of the wolf in Extended Family
  • Unable to find Large Flatfish/Mackerel and Small Halibut/Sturgeon while fishing
  • Unable to access small chest near Anlaf's Lookout
  • The Berserker Gear has reset and lost all of the acquired runes and upgrades
  • The HUD disappears following "The Road to Hamartia."
  • NPCs are spawning in dead (Settlement / Raiding Crew)
  • Daily / weekly items not available to purchase from Reda
  • Unable to collect wealth from Stenwege Camp
  • Spartan Bow and Moonlight Axe have been reset following TU 1.1.2
  • Pets are missing from the Settlement
  • Oxenefordscire/Eurvicscire treasure hoard map stuck in inventory

• TECHNICAL ISSUES & QUERIES
  • Fire / Smoke / Dust effects causing multicoloured graphical artefacts [PC]
  • "Data Corrupt!" Error on Save Games
  • My progress has been reset / lost; recent save games not available
  • Achievements not unlocking/tracking correctly [Xbox]
  • "Non-DX12 Video Card" Error
  • Audio Issues (inc. Bitrate, Muffled Sounds, Stuttering etc.)
  • Screen Tearing (Xbox One X|S / Xbox Series X|S)
  • Xbox One / Series X|S controllers disconnecting on PC
  • Xbox One / Series X|S controllers disconnecting on Xbox One
  • Game completion is stuck and does not reach 100%
  • Switching between mouse/keyboard and a controller causes stuttering and audio to cut out momentarily [PC]
  • Performance and optimisation issues on PC [PC]
  • After TU 1.1.0, I am experiencing FPS drops / low CPU and GPU utilisation [PC]
  • "Your game had a glitch" error prevents saves from loading correctly [Stadia]
  • After launching the game, it freezes on the splash screen [PC] [REOPENED]
  • Disappearing foliage/grass/tents/ropes

• STORE PURCHASES & BILLING
  • Assassin's Creed Valhalla missing from Ubisoft Connect library after purchase [PC]

RESOLVED ISSUES / QUERIES

Please find the past megathreads for resolved issues within the spoiler tags below; if an issue persists after being placed in this section, please reply to the thread, and we will look to move it back to the "under investigation" section once the investigation is reopened.

• UNABLE TO PROGRESS IN A QUEST

• UNABLE TO PROGRESS IN A WORLD EVENT

• MISSING QUESTS

• GAMEPLAY BUGS, GLITCHES & QUERIES

• TECHNICAL ISSUES & QUERIES