Hello everyone,

We at Ubisoft Support have started to create megathreads for regularly-reported issues, common queries, and subjects of interest or concern. If a thread already exists for your issue and is listed below, please post there rather than starting a thread of your own!

Not all of these issues are yet recognised / under investigation by the developers (please see the official Known Issues List for those), but will be submitted to them for investigation once we have collected enough information. If you're experiencing an issue listed below, please help us to gather the information we need by posting in the threads listed.

Please do be aware that this list is not exhaustive, and that not every issue we are currently investigating is listed here. Do not be concerned if your issue is not listed - we're committed to investigating all reports submitted and will do our best to assist you further. Thank you!

ISSUES / QUERIES UNDER INVESTIGATION BY UBISOFT SUPPORT

• UNABLE TO PROGRESS IN A QUEST
  • Unable to progress with A Prodigal Prince
  • Unable to progress with Clues and Riddles
  • Unable to progress with The Seas of Fate as the ship does not move
  • Unable to progress with The Seas of Fate as the game is not fully installed [PS4]
  • Unable to progress with Unholy Father as the objective to "Escape Walden" does not complete
  • Unable to progress with Brewing Rebellion
  • Unable to progress with The Big Finish
  • Unable to progress with The Mysterious Berserker
  • Unable to progress with A Mild Hunt
  • Unable to progress with A Brother's Keeper
  • NPCs with coins do not spawn in "Firing the Arrow"
  • Unable to progress with In The Absence of an Ealdorman
  • Thistles collected remains at 0/5 in In Dreams
  • Unable to complete objective "drink the potion to return to Asgard" in In Dreams
  • Unable to enter Lunden when beginning Walls and Shadows
  • Unable to complete the investigation of the temple in Walls and Shadows
  • Unable to report to Stowe and Erke after investigating the temple in Walls and Shadows
  • Unable to progress in Road to Hamartia as Halfdan does not enter the room after the door is forced
  • After bringing the jars to the builder, Defensive Measures does not progress
  • The shield in Defensive Measures doesn't harm enemies, preventing the quest from progressing
  • Unable to progress in A Brewing Storm after waking up
  • Unable to progress with A Sword-Shower in Anecastre as Aelfgar will not move [REOPENED]
  • Unable to progress with A Sword-Shower in Anecastre as Hunwald will not move
  • Unable to progress with "A Wise Friend" as Randvi does not meet with Valka
  • Unable to progress with "Of Blood and Bonds" because Halfdan is dead
  • Completion of "Of Blood and Bonds" does not register; "Reporting on Eurvicscire" not received

• UNABLE TO PROGRESS IN A WORLD EVENT
  • Unable to move the shelves to free the NPC in The Demon Odour at the Tithe
  • Unable to progress with The Demon Odour at the Tithe as the NPC does not spawn
  • Unable to collect the Treasure of Britain from the Old Cellar as the tablet is not raised
  • Unable to speak with Erik Loyalskull after defeating him
  • Unable to complete Raider Recruit as Rolf cannot be spoken to
  • Unable to complete "Deviled Water" due to NPC and boat being missing
  • "Deviled Water" does not register as completed after the NPC enters the water
  • Unable to complete "Pig of Prophecy" as Eivor does not get drunk/the pig won't talk
  • Unable to progress in "Milk of Humankind"

• MISSING QUESTS
  • Taken for Granted disappears from completed quests and prevents NPC dialogue
  • Unable to start Bleeding the Leech after completing Firing the Arrow

• GAMEPLAY BUGS, GLITCHES & QUERIES
  • Disguised Eivor moves at the slowest speed regardless of settings when using the "walk" input [PC]
  • Unable to interact with settlement NPCs [REOPENED]
  • Unable to interact with Tove after completing "Carrying the Torch"; quest missing from log
  • Player's decision at the end of The Stench of Treachery may be ignored by Soma
  • "Man's Best Friend" ability not unlocked after completing A Little Problem
  • Spawn killed when returning to Asgard in Defensive Measures / In Dreams
  • Game completion is stuck and does not reach 100%
  • Unable to start "The Poor Fellow-Soldier" / reveal The Father on the Order tree
  • Unable to collect key in southwest Jotunheim to access wealth
  • Fabric no longer lootable after fully upgrading the quiver and rations pouch [REOPENED]
  • Unable to confirm the kill of the wolf in Extended Family
  • Unable to find Large Flatfish/Mackerel and Small Halibut/Sturgeon while fishing
  • Fish do not spawn along the coast or in the seas
  • Quivers reset to minimum arrow capacities even if upgraded following TU 1.1.0
  • Quiver missing from Eivor's armour; arrows float at their side
  • Lip sync for NPCs is inconsistent after TU 1.1.1
  • Unable to access small chest near Anlaf's Lookout
  • The Berserker Gear has reset and lost all of the acquired runes and upgrades

• TECHNICAL ISSUES & QUERIES
  • Unable to perform next gen-upgrade on PS5 from PS4 copy [PS5]
  • Fire / Smoke / Dust effects causing multicoloured graphical artefacts [PC]
  • "Data Corrupt!" Error on Save Games
  • Save Games Missing / Deleted
  • My progress has been reset / lost; recent save games not available
  • Achievements not unlocking/tracking correctly [Xbox]
  • "Non-DX12 Video Card" Error
  • Audio Issues (inc. Bitrate, Muffled Sounds, Stuttering etc.)
  • Screen Tearing (Xbox One X|S / Xbox Series X|S)
  • Xbox One / Series X|S controllers disconnecting on PC
  • Xbox One / Series X|S controllers disconnecting on Xbox One
  • Unable to save or fast travel after patch 1.0.4 [REOPENED]
  • Game completion is stuck and does not reach 100%
  • Switching between mouse/keyboard and a controller causes stuttering and audio to cut out momentarily [PC]
  • Performance and optimisation issues on PC [PC]
  • After TU 1.1.0, I am experiencing FPS drops / low CPU and GPU utilisation [PC]
  • "Your game had a glitch" error prevents saves from loading correctly [Stadia]

• STORE PURCHASES & BILLING
  • Assassin's Creed Valhalla missing from Ubisoft Connect library after purchase [PC]

RESOLVED ISSUES / QUERIES

Please find the past megathreads for resolved issues within the spoiler tags below; if an issue persists after being placed in this section, please reply to the thread, and we will look to move it back to the "under investigation" section once the investigation is reopened.

• UNABLE TO PROGRESS IN A QUEST

• UNABLE TO PROGRESS IN A WORLD EVENT

• MISSING QUESTS

• GAMEPLAY BUGS, GLITCHES & QUERIES

• TECHNICAL ISSUES & QUERIES

We'll add more links here as threads are put together. Again, please bear in mind that while the issues above have been reported to us, not all have been fully investigated / are known, so fixes are not guaranteed unless stated otherwise in the threads themselves. When more information on each issue is available, we will update each individual thread. Thank you!