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  • guest-xsazTLGE
    1 posts

    Just did the most recent update. Now i cant interact with any npcs across the whole map and cant fast travel anywhere. Anyone got any solutions?
    Im currently in the middle of a quest, but can't complete it, due to not being able to interact with any npcs

  • Ubi-Borealis
    Ubisoft Support Staff 3625 posts
    Best Answer

    Hello all!

    I'd like to reach out to you all with an update. I'm happy to announce that the issue wherein settlement NPCs couldn't be interacted with is due to be fixed in TU 1.2.1. This update will deployed 27 April, 2021 at 1 PM CEST / 8 AM ET.

    If you are still encountering issues when interacting with settlement NPCs following TU 1.2.1, please don't hesitate to update this thread so we can take a closer look. Please include a video that shows the following:
    - You have TU 1.2.1. installed. You can view this information in the opening game menu in the bottom right-hand corner.
    - The issue still occuring in-game.

    Thanks! 😊

    Official Response
  • claud1o-
    50 posts

    @aldaei90

    the sad part is that we got listened to by woofer - the weak link is clearly on the dev side who does not give a [censored] to a few hundreds of [censored] off customers experiencing a bug, they are probably most concerned on other game breaking bugs/issues

  • moffattbrent
    1 posts

    The tattoo shop artist never lets me do anything. I built up his place and logged off came back multiple times and still nothing. I always chase down the paper to get more tattoos but I can’t access them. Before and after patch on PS5

  • Bravata23
    2 posts

    Got the 1.04 patch on PS4 yesterday and the issue is still there. I can't interact with the NPCs of the barracks, cartographer, the shipwright, hunter and fisher without showing any textbox above them. I couldn't talk with the tattoist either, but when it died, the new one worked fine. Noticed it after the event when the settlement gets raided by danish before visit East Anglia.
    I've tried to reinstall and rebuild the database but there's no changes.


  • nerwenancalime
    3 posts

    I'm having the same issue. I am unable to interact with the hunter (for trading hunting goods and legendary beast trophies), the fishing hut, the shipwright, jormsviking editor.

    Glad this isn't vital to the most part of gameplay, but would love to be able to start trading all the fish I've been grabbing and the other trade goods too. And edit my ship. Really quite sad I can't do anything to edit my ship. Something I'd been looking forward to there...

    But as I mentioned, can still play everything else, and will just hoard these items, but a patch for this issue would be greately appreciated

  • nerwenancalime
    3 posts

    Also, I think this has been happening since I went and killed the legendary elk in Norway near the starting village in the game (I forget the names).

  • Ubi-Borealis
    Ubisoft Support Staff 3625 posts

    Hello everyone,

    I apologise for the delayed response. Please rest assured that this issue with being unable to interact with settlement NPCs has been reported to the development team, and they are currently investigating this issue further. As mentioned previously, the developers did not experience this issue during testing, and have been analysing all resources so far received to try and isolate the cause of the issue and implement a fix for all affected players. We are therefore looking to gather more information from players such as yourselves here on the forums to aid in their investigation. 🙂

    We're still looking to gather save files from players affected by this. If you play on PC/PS4, we would appreciate it if you could submit your save files to us via a support ticket - we'd also like a DxDiag if you are playing on PC, to look into the configurations this issue is being experienced on. Once you have opened a case and submitted these files, please drop your case reference number here so we can collect this information and pass it on for you!

    If you're unable to submit a save file, we'd greatly appreciate any video footage that shows you're unable to interact with the NPCs. Please upload the video to a sharing platform (such as YouTube or Google Drive) and send us a link within the thread.

    @gokerto - I've passed on your video to the team. Thanks for sending it to us!

    @KenSterz - Thanks for sharing your case number. Could you please upload your save file to the case for us? Could you also provide a link to this forum thread within your case notes, so the agent working on your case can check the information here?

    @heartpunches - I can see that one of my colleagues has reached out to you asking for a video showing this issue happening in-game. Could you please update the case when you're able to? Thanks!

    We hope to be able to share further news about the status of the investigation soon, and will update this thread when we're able to with new updates or to collect additional information. We really appreciate your continued patience and can fully appreciate the impact of this issue. We'll do what we can to bring an update to you all as soon as possible.

    Official Response
  • BobbyFioretti
    11 posts

    @ubi-borealis

    Do you want cloud save, quick save, or autosave files? One of each? Any of the three?

  • FireIce38
    28 posts

    Thanks for the update, Ubi-Borealis!

    I haven't experienced this yet myself, but I like to help others out when it comes to bugs.

    If Ubisoft can't seem to reproduce this bug, I assume it has something to do with a specific order the players who are affected are doing things in.

    There must be a certain quest or something that is done at a certain point that is triggering the NPCs in Ravensthorpe to become non interactible.

    But what?

  • BobbyFioretti
    11 posts

    @nerwenancalime

    I killed the Elk before I ever went to England, and was initially able to speak with all of my settlement NPC's, so I don't think that is the trigger.

  • Ubi-Borealis
    Ubisoft Support Staff 3625 posts

    @BobbyFioretti
    Any of these should be fine, but if you'd like to submit all three, please feel welcome to! Just make sure you label them appropriately so we know which ones they are 😊 Thanks for letting me know about the Elk as well. I also killed the Elk before going to England and haven't personally encountered this issue (yet 😬), but we'd like to take a look at every possibility.

    @FireIce38
    You're welcome! We appreciate our players taking the time to share their reports, and to gather additional information for us. At the moment, we have no new information to share on what may be causing this issue to occur. We're hoping to have an update for you all as soon as possible!

    Official Response
  • BobbyFioretti
    11 posts

    @ubi-borealis

    Ok. My case number is 13418776.

    I haven't uploaded save files yet, I have to search for or buy a flash drive since I'm on PS4. Didn't realize it wasn't so easy on this platform.

  • Ubi-Borealis
    Ubisoft Support Staff 3625 posts

    @BobbyFioretti
    Thanks for letting me know that! I can see that you've been in touch with one of our agents.

    When you've uploaded your save files, please let us know here so we can ensure they're passed onto the team. Thanks again for collecting these for us 😊

    Official Response
  • Lamesang
    1 posts

    @ubi-borealis
    Hello, I'm in the same case as everyone there. I just submitted à case ( N° 13419642). I joined my latest save.

  • Ubi-Borealis
    Ubisoft Support Staff 3625 posts

    @Lamesang
    Thanks for submitting that! I've passed on your save file to the team 😊

    Official Response
  • The_Grayest_Ben
    4 posts

    Hi! I've been having the same problem and have been following this thread intently for a few days.

    Just logged a case (13421331) and included my ps4 save file.

    I wish I'd checked around more when I first found I couldn't interact with the shipwright – I have at least 5 NPCs like this now but I don't know if they broke gradually or at the same time.

    Good luck anyway! Hope it'll be resolved soon. 🙂

  • Y2john84
    48 posts

    Unable to interact with settlement npc features like the barracks, have deleted game and re-installed twice which hasn't fixed, and recent update patch hasn't fixed either. Platform: PS4

    @guest-hg9ifkwg same!

    @ubi-borealis I'm having this issue, even after reinstalling twice and yesterday's patch, when scrolling through other discussions, I remember seeing someone mention it seemed to start with him just as he completed the "way of the berserker" add on pack quest, could have been the same for me come to think of it, possibly look around there? I'm desperate to get this fixed, this is really affecting gameplay

  • Y2john84
    48 posts
    This post is deleted!
  • Y2john84
    48 posts
    This post is deleted!
  • Y2john84
    48 posts

    @smithy10gb I think you're onto something, this could have been the starting point of my bug, or certainly around that time

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