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  • w0lver1ne8
    2 posts

    In Ravensthorpe I’m not allowed to talk to the longship customizer, the hunting hut guy, or the jomsviking person. I just stare at them and there is no speech bubble or prompt to talk to them. I am more than halfway through the game and it hasn’t changed.

  • Ubi-Borealis
    Ubisoft Support Staff 2877 posts
    Best Answer

    Hello all!

    I'd like to reach out to you all with an update. I'm happy to announce that the issue wherein settlement NPCs couldn't be interacted with is due to be fixed in TU 1.2.1. This update will deployed 27 April, 2021 at 1 PM CEST / 8 AM ET.

    If you are still encountering issues when interacting with settlement NPCs following TU 1.2.1, please don't hesitate to update this thread so we can take a closer look. Please include a video that shows the following:
    - You have TU 1.2.1. installed. You can view this information in the opening game menu in the bottom right-hand corner.
    - The issue still occuring in-game.

    Thanks! 😊

    Official Response
  • wingman63
    3 posts

    The anomaly in hordafylke is also bug.

    when activating the lase int the second stage . i can't press a a second time to cotinue

  • Whitey_Ford1979
    9 posts
    This post is deleted!
  • w0lver1ne8
    2 posts

    is there a way to fix it?

  • gdubs907
    2 posts

    After building the seer's hut and returning from Asgard, I can no longer interact with certain NPC's in Ravensthorpe. The only people I can interact with are Randvi, Petra, Yanli, Gunnar, Reda, Hytham, and Octavian. I can't interact with anyone else, meaning I can't change my horse or raven, I can' change my crew, I can't customize my boat, I can't turn in hunting trophies, etc. Additionally, when I build someone new a hut, I can't interact with them afterwards either.

    Another thing is that I could not talk to Svend, so I couldn't customize my hair or tatoos. However, when Sven died and Tove took over, I am now able to customize my hair and tatoos.

    I should also note that I completed Valka's questline and I still can't talk to any of these people.

    I haven't seen any official support staff reply to this one, so I really hope they see this and get it logged. This is extremely frustrating.

  • AZERTY123498686
    1 posts

    In the quest "Going Deeper ..." I found a bug at the part where you have to bring the plants to Valka in the setlement, she is sitting on a horse at the stable and I am unable the speak with her or the stablemaster. Has anyone else stumbled on this bug and is there a way to fix it?

  • kimchi4dinner
    3 posts

    Hunter, barracks, and shipbuilder for me... temporarily lost Randvi option (quitting and reloading helped for that one).

  • Nemecseck
    1 posts

    Same problem here..can't finish the game...can't talk to any npc in ravenstorphe after hamtunscire quest!

  • scrappycocoa91
    2 posts

    In my village, I'm unable to speak with th tanner wallace and turn in trophies. All it let's me do is talk to petra.

  • kymbeee
    3 posts

    I submitted a ticket as well, 13375514. Did not include files but did include a video uploaded to YouTube.

    I really regret buying the ultimate edition. Last time I make that mistake at release. At least I can access stables outside of my settlement, but the fancy Berserker ship pack? Yeah no. Waste of money, especially now with the totally OP Carolingian armor everybody got for free through Twitch Prime. Berserker armor no longer required.

  • guest-wB2uQrCM
    4 posts


    I literally cannot build anything. I’m in England from a while now(i’m level 42) but I’ve never seen not even the wood sign with the option ‘build’.
    Please help

  • guest-Js96j52F
    4 posts

    Im 95hrs in to this game and have not been able to sell hides, change crew members, customize ship or anything else through the settlement since about my 30th hour. Can't interact with 75% of the NPCs in raventhorpe. I've uninstalled the game twice, updated everything every time one is available and the game and system are practically brand new. For Christ sakes this is ridiculous!!! And the game crashes 5 times a day to boot (error code CE-34878-0 or something to that effect) Will someone respond to this and give me a solution please! Not being able to upgrade my raid crew, sell fish or trade legendary animal parts is beyond frustrating when I've spent this much time and effort collecting, hunting and recruiting. This game is broken

  • guest-Js96j52F
    4 posts

    Same issue and what an issue it is. I'm 95 hours in and have had the same raid crew, mount, ship, etc since I was about 30 hours in. Can't interact with barracks, hunter, fishery, map guy, or ship builder at all. Also my game crashes 2-5 times a day with error code CE-34878-0. Ive uninstalled the game, everything's up to date and my system is only a couple months old. No issues with other games. PLEASE PATCH DEVS!!!!!

  • XBalls3Nuggets
    4 posts

    Same here, currently unable to interact with:

    Shipyard
    Fishing Hut
    Cartographer
    Barracks

    I'm over 100 hours in but this error occurred around 45-50 hours, after I did the berserker questions.

    Also:

    I'm on Xbox One, love achievement hunting and have been that way since the 360 over a decade ago. I'm missing several achievements, but relevant here is the achievement for reaching settlement level 3. I'm doing raids as I enter the region, so I'm a few buildings away from settlement level 6. I will be crushed if the associated achievement doesn't pop when I reach 6. Anyone else experiencing this? Ubisoft support literally told me to restart and attempt the achievement on another save, but to get all the way back to 6 is essentially replaying the entire game. Plz no.



  • Whitey_Ford1979
    9 posts

    And you know at some point in December (which starts in just a couple days) they'll be dropping the first DLC stuff..... And yup 2/3 of all the stuff is centered around the settlement. So all if us will just be totally [censored] when it comes to all of:

    "The Season will bring the Viking Yule Festival to players' settlements as an in-game event, as well as offering players a new settlement area. They will be enhancing the Jomsviking mechanic by allowing them to level up the Viking they create to loan to other players. The higher the level, the more silver the Jomsviking will earn for its owner."

    ** So who knows what the Yule Festival will involve with your settlement, but if it involves interacting with your NPC's -- then we're screwed. And if you can't talk to your barracks at all, then what good is ALL that stuff with the Jomsviking!
    In other words, rather than things getting better for us all, it will actually be getting worse! **


  • susansmith7214
    1 posts

    @jonnyboosh i also noticed right away after buying the shipyard that i couldn’t use it but i thought it was waiting on another mission or something, sadly mistaken. And now since berserker no barracks and I cant get the fisherman to talk either!!

  • claud1o-
    50 posts

    So the inability to interact with NPCs is not even included in the issues to be addressed in the next patch.

    Is this confirmed as of November 30?



    ISSUES ADDRESSED IN FUTURE UPDATE (Updated Nov 26)

    ALL PLATFORMS 

    • The Ingot looted off the Destroyer in Hamptun Blockade is not counted towards wealth territory completion 
    • Items lost due to dual-wield issue
    • Splash Screen freeze
    • Cannot interact with Reda
      • In the meantime, completing the Cent story arc should trigger an event at the settlement that should allow players to interact with Reda.
    • Cannot proceed with several quests:
      • The Big Finish
      • A Rivalry for the Ages
      • Smashing The Compass
      • Bleeding The Leech


    ISSUES UNDER INVESTIGATION 

    ALL PLATFORMS 

    • Cannot proceed with A Brother's Keeper
    • Cannot proceed with A Little Problem
    • “A Man's Best Friend” ability not received


    COMMENTS FROM DEV TEAM 

    ALL PLATFORMS 

    • Dropping the torch during battle requires you to aim with LT and press RT to drop 
      • Note: This is an intended behaviour.  
    • World event cannot be completed due to various actions. 
      • Workaround: To reset, fast travel to a different location and return later to restart. 
    • The world map territories do not scale to Eivor’s power level.  
      • Note: This is an intended behavior.  
    • “The Way of the Berserker” and “Legend of Beowulf” can be accessed after founding your settlement in England. 
      • Note: To start the quest you need to go to Eivor’s room in the longhouse and open your letter box and read the highlighted letters.  
    • Struggling to find the third clue for the Adze? The clue is hidden in the region.  


  • Ubi-Woofer
    Ubisoft Support Staff 799 posts

    Hello again everyone! 🙂

    Thank you for replying to my colleague Ubi-Borealis with more information, and for providing case reference numbers for us to check in order to pass on your submitted save files and videos. I have submitted to the devs the save files of The_Grayest_Ben (claud1o- I already submitted yours previously when we had been discussing the issue) and the videos of heartpunches, Rakkertje08 and kymbeee after seeing the associated case references posted here in the thread. heartpunches, I also passed to them your comments about the raid following "Reporting on Grantebridgescire" as this could be a really good step for them to test in their reproduction efforts, so thanks for sharing this!

    The devs would greatly appreciate any additional videos or save files that can be provided, as well as a DXDIAG/MSINFO from PC players. At present I'm afraid the team are still in the stages of reproduction so there's no update just yet on when this might be resolved. However, I do want to reassure you all that this is an issue that is high on their priority list for investigation. The Known Issues list will receive incremental updates as further investigations take place, and if a fix is planned, you'll see the issue added under "issues addressed in future update". I'm working closely with the Valhalla game team to ensure that the Known Issues list gets updated. 🙂

    To answer a few posts individually -

    @chriskean86 We are updating this thread as regularly as we can with updates or acknowledgement of new information submitted. It would be greatly appreciated if you would be able to submit the requested documents and also a video of the issue occurring if you are affected, so that these can be passed to the devs to aid in their investigation.

    @BobbyFioretti Regardless of how much progress you have made since the issue began, it would still be very helpful to the devs to analyse your save file I'm sure! Do let us know if you upload any files to your case so that we can send those onward. One video and/or save file is not always substantial enough for the devs to pinpoint the issue as in many cases the reproduction steps are not straightforward, so this is why gathering as much data as possible is key, as it allows them to identify common factors / choices made / gameplay styles and work from there to pinpoint a root cause. 🙂

    @smithy10GB If you would like to seek a refund, you would need to do so from the retailer whom you purchased the game from. I cannot guarantee that a refund would be granted however, if the game has been accessed and played to a great extent. If you purchased the game from the Ubisoft Store, you can read our refund policies for physical and digital purchases and decide whether to submit a request from there.

    @FireIce38 I'm afraid we don't currently fully understand the nature of this bug nor when it can start impacting players, so I'd ask that you keep a close eye on your settlement and advise us as soon as possible if any NPCs should become unresponsive / you're unable to interact with them. 🙂

    @KenSterz Please refer to my above instructions as to how to provide your save file if on PC / PS4! You'll need to put them in a .zip file and attach them to your case.

    @Y2john84 I cannot see any cases registered to your account to find the videos you mention submitting. I checked your profile for videos in any other posts but couldn't see them there either. You said to the "PS4 Team" - are you referring to PlayStation Support? If so, we have no insight or visibility on your cases with their team - you'd need to share them with us here as well. 🙂

    Official Response
  • adamryanleal
    7 posts

    @ubi-woofer
    I see very few (if any) reports from people playing on PS5, but I am greatly affected by this issue as well. I am currently lvl 400 (mastery level 43). I am unable to speak with anyone in my settlement (Fully upgraded; Lvl 6). I cannot speak with the seer, so I cannot progress to Jotunheim, and I cannot speak with Hytham to advance the final quest to fight the "Father". This has affected me over 110 hours into the game, and I am unable to complete the game. VERY frustrating!

  • H_O_and_Bear
    3 posts

    We have the same problem with some NPCs not engaging in dialogue/trade.

    We are playing the Standard Edition on Xbox 1. We’re currently at level 216 with Eivor and at level 4 with the camp, and we’re at 60+ hours into gameplay.

    So far we have completed a few quest arcs and have tried to locate as many wealth/mysteries/artefacts in each area.

    The issue first started with the Hunter’s Lodge. We were able to interact once or twice to see the legendary animals trophies, but shortly after engaging in romantic dialogue with Petra we noticed the chap in the Hunters Lodge was no longer available for engagement.

    At first we thought that was because all trade dialogue had moved to Petra. This was fairly early on into the gameplay.

    As time went on however it became apparent that there were other NPCs that we could not interact with.

    So far, in Ravensthorpe we can interact with:

    Museum 
    Merchant
    Seer
    Hytham
    Tattooist
    Petra (romantic relationship dialogue)
    Shipyard

    We currently can’t interact with:

    Barracks (did work once then stopped)
    Hunter (did work a couple of times then stopped)
    Cartographer (built after we noticed this issue and have been unable to interact with NPC at all)

    We were able to engage with the barracks once to create a Jormsviking - something we did shortly after building that particular feature, but after that we’ve been unable to interact.

    There is no speech bubble icon over the heads of these NPCs - meaning we’re unable to arrange our crew, turn in legendary animals or buy maps.

    It’s unclear what triggered this issue - whether it was the change in relationship with Petra, the arrival of the Seer or the raid on Ravensthorpe.

    Like many players we are finding this lack of settlement engagement and customisation frustrating. I will provide an update should we note that the issue affect other NPCs.

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