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  • NChamp2014
    13 posts

    @doomcakes1198 so maybe Ubisoft should refund all of us who have reported issues to help them fix the game and then start paying us for that help since we all know that this is worst assassin’s creed game they have put out especially in the first 2 + months after release. What do you say @ubi-woofer

  • Ubi-Borealis
    Ubisoft Support Staff 2235 posts
    Best Answer

    Hello all!

    I'd like to reach out to you all with an update. I'm happy to announce that the issue wherein settlement NPCs couldn't be interacted with is due to be fixed in TU 1.2.1. This update will deployed 27 April, 2021 at 1 PM CEST / 8 AM ET.

    If you are still encountering issues when interacting with settlement NPCs following TU 1.2.1, please don't hesitate to update this thread so we can take a closer look. Please include a video that shows the following:
    - You have TU 1.2.1. installed. You can view this information in the opening game menu in the bottom right-hand corner.
    - The issue still occuring in-game.

    Thanks! 😊

    Official Response
  • Nikopol1966
    2 posts

    @ubi-woofer Sorry to contradict you but the issue was not solved at all. None of the settlement NPC's is working, the only interaction with them is asking what they are doing there and leave. This happens on Xbox on hour ago.

  • shane_moore
    1 posts

    after the patch I still couldn't talk to settlement NPCs but after doing "A Wise Friend" quest I can now interact with the NPCs

  • lewisstorer89
    19 posts

    so let me guess this straight.
    Two months on we finally get a fix, after missing out on ingame content and events in the process, and it doesnt even actually fully fix things?

    dear oh dear Ubisoft.
    The last 12 months for gaming has been an absolute disaster.

  • Hadley66
    4 posts

    my PS4 game remains unchanged — and largely unplayable — post-update.
    I cannot interact with any settlement NPCs; they simply stand or sit there vacuously.
    please advise ASAP, as the patch seems to have done nothing to rectify the situation.

  • lewisstorer89
    19 posts

    We are at a stage now where we should all just be demanding refunds. The fact this update didnt really help do anything but break it more in other ways, i dont intend to play this game again.

    I just want my money back from this mess.
    @Ubi-Woofer can we get refunds sorted please?

    enoughs enough

  • DoomCakes1198
    25 posts

    @lewisstorer89 Go ahead and try to demand a refund and see what they say. Unless you bought the game directly from Ubisoft's website they are instructing you to deal with whatever vendor you originally spoke with. Every single online vendor of games will not give you a refund on a game that you've played for more than 40 hours. I've spent days on the phone with Microsoft, they don't care, 40 hours is the number where you no longer get a refund even if there is a game breaking bug that that makes it so you can't finish the game. And to be perfectly honest that seems legit to me, If I've played a game for 40 plus hours I've gotten my money out of it, from their perspective. The issue is that when we all first reached out to Ubisoft about this problem Ubisoft told us to "keep building your settlement". Which pushed us all outside of 40 hours. And from other people that I've talked to, 40 hours is a high number, some companies won't let you refund a game after 20 hours. so depending on whether or not you bought the game through your app store or somewhere else matters. If you have a hard copy of the game you can go trade it in at GameStop or whatever I guess. But then all of your DLC or your season pass if you bought one are not transferable. This entire game is a big [censored] the [censored] of anybody who's having problems. And the worst part of it is that origins Odyssey and Valhalla could have been the best series of the century. If they hadn't been in so much of a rush to move on to the next game. They could build one game, with endless evolutionary ability, like elder scrolls online but with Leila at the helm. Instead we get lazy writing, and even lazier programming. this will be the last of the soft game that I purchased. And I'm not looking for a refund at this point, because there's no way for them to refund me everything that I put out, there's no way for them to refund me how excited I was about this game for the first 10 hours I played it and how annoyed I was for the the next hundred. They made their choice to give the finger to loy al players. This could have been an opportunity for them to gain an open source market for beta testers. But while I love the premise of these games, and I love the direction they're headed in but lazy staff, that does not seem to care whether or not the game functions after they have your money, and poor customer service have led me to no longer care about anything Ubisoft puts out. This title broke sales records, The least they could do is throw an extra couple of bodies at the problem. But It's obvious to me that everyone is focused on the next game. because it's more about cranking them out than about putting out something that's lasting and good. It's the same thing about movies. So sad that Ubisoft had to sell out in such a horrible way. It would be pretty ironic if after one of the biggest title releases in the century fails Ubisoft flounders and goes under. Sending a message to the rest of the industry.

  • lewisstorer89
    19 posts

    @doomcakes1198 Thats irrelevant in this instance given this bug only shows itself after literal hours and hours into the game.
    Its not like within the first 10 mins of gameplay you have settlement and this issue.

    Certain circumstances need to be factored in here. it took me about 25 hours of gaming until I got this bug. i gamed for about 24 more after the bug, then stopped indefinitely (which was 3/4 of the way through Nov) and I havent played it since.

    If we cant get refunds for this, im never buying a Ubisoft game ever again - and Ive bought every single AC game except Syndicate

  • ShadowReaperVwV
    1 posts

    They just released the patch 1.1.1 “Addressed an issue that prevented players from interacting with Settlement NPCs” this was supposed to fix this issue but I still can not interact with any of the settlement NPC’s. No icons over their heads and they they are stuck in the same place when ever I log in. Was anyone else’s fixed. This really sucks and basically can not compete the game. Over 200 hours in and really don’t want to start over. I was almost at the end too. This really sucks. I submitted a ticket and they just say to keep checking the forums for a fix. Really not very helpful since the forums say it was fixed in the patch.

  • smithy10GB
    Original poster 70 posts

    @nchamp2014 nah its way too logical, letting the community beta test a game.

    Let me make it clear ubisoft, people will understand game breaking bugs if the game is in BETA, hense the need for proper beta testing. Bugs like these on full release are downright appalling considering the price of the game.

  • lewisstorer89
    19 posts


    Perfectly summed up. Ive just been wanting my £60 back now for weeks. Why isnt that an option for us given this is totally game breaking. Cyberpunk dropped with lesser issues than this (on my PS4 version) and refunds were made available to us with that.

    my Valhalla is infintely worse than anything Ive had in Cyberpunk to date yet any mention of Refunds is met with tumbleweed?

  • jws1878-1953
    7 posts

    I can´t interact with the seer. After i constructed the hut the cut-scence didn´t start and i can´t start th valhalla quest.

  • trisNL_
    7 posts

    @ubi-woofer I also want to add to my vid that the starter quest "to serve the light" does not appear in completed quests although i have done it.

  • CellarD00r666
    5 posts

    @shadowreapervwv have you tried upgrading something in the settlement to see if it somehow kicks all the NPCs back to working properly? Have you tried traveling to and from Norway just for poops and giggles? Have you tried chucking your controller in a fit of rage?

  • lewisstorer89
    19 posts

    @guest-tii0bwu3 Ive been stuck in this boat since Nov 20th - only from then until recently it was no NPCs working not just Tove. I had mounts/boat stuff/tattoos/raiding crew all bought in the store that I then couldnt use. Ive wanted £60 refund back ever since

  • trisNL_
    7 posts

    @Ubi-Woofer Is there any news on the hytham bug? it would help me know if there is something being investigated. its been nearly two weeks and haven't got any news on it yet.

  • BaconMacGowan
    4 posts

    Tove the tattooist is the only NPC I can't get to talk to me. Shame, especially since I've picked up all these tattoo designs... 😕

  • LoezRnd
    7 posts


    • Create a manual save
    • Shutdown the game and relaunch it (Desynchronizing, reloading a save, or returning to title screen is not enough)
    • Load the manual save created above and check that a cloud save has been created
    • Close the game again, then load up the cloud version of the manual save that was made previously.

  • samjp910
    3 posts

    Ok, so I reported this problem early, and I just finished the game in spite of not being able to speak to Tove, same as everyone above. But now I can?! I don’t know how or why (hidden update? Is that a thing?!) but I can and I have lots to explore after completing all game content.

  • smithy10GB
    Original poster 70 posts

    @drainceo they eventually patched the main issue but the issue with tove idk. Tbh I have lost interest in ubisoft games, I can't bring myself to play valhalla knowing I missed so much for no reason other than bad QA testing of the game, I bought the game on release and all I got was excuses for between 1-2 months, all while events and other stuff was being prioritised.

    I and many others paid full price for a game we could have purchased on sale for less because let's be honest none of us could play it until after the game was on sale 2 months after release and what do we get as compensation for the wasted time, money and especially the effort we all put in doing their QA Testers jobs?


    Yes nothing, the whole matter is just getting shoved under the carpet to be forgotten because that is just how ubisoft do things.... I mean damn, even Bethesda gave something for the shocking release of 76... Not that it was anything good but its still more respectable than anything ubisoft is doing.

    Guess it really is turning into one of those companies that are just a stain on video games, way past its prime.

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