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  • UbiExcellent
    Ubisoft Support Staff 756 posts

    Hi everyone, and apologies for the delay. For those of you that are unable to interact with Settlement NPCs following the release of TU 1.1.2, please provide the following information:

    • What platform(s) are you playing on?
    • Which NPCs are not speaking with Eivor?
    • Does creating a manual save, exiting the game completely, then launching the newly created save have any impact on this issue?


    @NChamp2014 Can you send us a video link of the black screen issue you mentioned above, which lasts about 5-10 seconds upon launch please?

    Official Response
  • ElMadre1
    81 posts

    I never had this issue until yesterday. When I got back from a River Raid, I could not longer interact with anyone other than the Jomsvikings waiting to be recruited, and Petra. Today, when I loaded it up, things were back to normal. Completed another raid, same problem.

    I'm on PS4, 400 rank, settlement complete.

    I don't know if it's related, but I did have at least one of my crew members die on each of the raids.

  • Wood138
    11 posts

    @UbiExcellent
    I am on PC version.
    I am unable to talk to ANY Npc in the camp.
    I can't go to asgard and drink at Valka house.

    The bug was since i have reported to randvi after the ragnar sons story.

    I have reported to her, i have seen the cinematic with Ceowulf son whic is now at the camp.

    I have made manual save, quick save to, from cloud, fomr local and the problem is still there.

  • Fullmetallspark
    1 posts

    My game has bugged in a way that has stopped me from talking to ALL the npcs in my settlement. It happens after the first conversation with Eivor, Ceolbert and Ranvi which starts automatically when you enter the map room. I have loaded save states before this happens and every single time the conversation finishes I can no longer speak to anybody, including Randvi which means I cannot progress further in the story. I have tried uninstalling and reinstalling the game twice, once before the bug occurs and once after and the same problem persists. This has broken my game and made it completely unfinishable. I cant even access the asgard quests anymore. I've tried several things to try and get round this but nothing works. Please help or even better fix the game so I can keep playing it.

  • Wood138
    11 posts

    @t34416l31
    I think they do not care about stuck players. You have the proof .( my post has not answer)
    The game has already been sold a lot, and Ubisoft ignore all issues that are blocking players.
    This is the last game from UBISOFT i purchase.
    Ubisoft are worst than CD Project Red , at least they try to fix.

  • MrWhiskers573
    5 posts



    Here I post a video were you can see the situation when I speak to Randvi after completing Leicestershire quests. The video is in spanish but hope it shows clear enough.

  • Hadley66
    4 posts

    @ubiexcellent

    I am on PS4.

    I cannot speak with any settlement NPCs, other than the new one, Vagn.
    For example, one of my quests calls me to talk to Dag, who stands non-responsive by the longhouse.
    (There are also several NPCs just standing idly in a clearing between the brewery and the river raid dock)

    Saving and restarting has no apparent effect.

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts

    Hello all!

    Thanks for continuing to update this thread. I'm sorry to hear that some of you are still unable to interact with settlement NPCs following TU 1.1.2. If you are still affected by this, please can you let us know the following information:

    • Which NPCs are you unable to interact with?
    • When did you first notice you were unable to interact with them?
    • Can you please send us a video that shows you're unable to interact with the settlement NPCs?


    We can then pass this information along to the development team for further investigation.

    @ElMadre1, @Wood138 & @Fullmetallspark - Thank you for taking the time to share your reports. Would you be able to provide us with the additional information above? In particular, a video would be very helpful for the investigation.

    @MrWhiskers573 - Thanks for taking the time to send us a video. I've passed this report along to the development team so they can take a closer look at this.

    Thanks all! 😊

    Official Response
  • Hadley66
    4 posts

    @ubi-borealis

    1. again, I can interact with none of the settlement NPCs save the new one, Vagn.
    2. the game has been unplayable for me for months now, so when it happened is tough. The last milestone I recall was a fight with Dag, who now stands unresponsive outside the longhouse.
    3. provide instructions on how to capture and provide video, and I would be willing to do so, but I question what you hope such material will help you learn. How do you expect such a video — a player character being looked at but otherwise ignored by NPCs, even if that PC goes so far as to repeatedly bump into the NPCs — to help?
  • ryanp82
    7 posts

    Playing on the PS5 version. I completed the alliance map for Grantebridgescire and it breaks the game upon talking to Randvi when I get back to my settlement. I'm unable to interact with any of my npc's there including her. I can't choose the alliance map to advance the story or even go back to Asgard. This is a major issue for a lot of people that's been going on for almost 4 months now and there's no fix in sight. I've honestly wasted my time and money on this game.

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts

    Hello there!

    @Hadley66 - Thanks for letting me know that additional information about which NPCs you're unable to interact with, and when this first happened for you. To share a video, I would recommend recording it and then uploading it to a sharing platform (such as YouTube or Google Drive), then posting a shareable link in this thread. Depending on the platform you use, you may have different recording options available to your (Such as PS4 share or recording using the Microsoft Game Bar). You can also use your own capture devices, such as cameras or mobile phones.

    Videos are helpful to the investigation as it allows the development team to see exactly how your game has been affected, and see if this behaviour matches other reports. It's also useful if the development team has been unable to replicate this in their own testing to provide a better understanding from the player's point of view.

    @ryanp82 - Thanks for sharing your experience with being unable to interact with your settlement NPCs. I'm sorry to hear that this has halted your progression. Have you been able to try reloading an earlier save to test if this always happens when completing the Grantebridgescire alliance? Knowing that this is the trigger could be very helpful for the investigation.

    If possible, would you also be able to provide a video that shows you unable to interact with NPCs after reporting to Randvi? We can then pass this along to the development team.

    Thanks all! 😊

    Official Response
  • Hadley66
    4 posts

    @ubi-borealis

    Here's the requested video.

    .

    (During its recording, I realized I could interact with the settlement's dice player and the jomsviking for hire near the barracks, in addition to Vagn. Otherwise, I cannot interact with any person in Ravensthorpe.)

  • Wood138
    11 posts

    @Ubi-Borealis

    I am in the same situation .
    No point to share vidéo, my issue IS same as Hadley66.
    The game is unplayable because now it s impossible to talk to randvi or anyone else.
    This issue must be reported as major issue.
    We can not play the game.

  • UbiExcellent
    Ubisoft Support Staff 756 posts

    @hadley66 I greatly appreciate you posting this video clip here, and have made sure our investigating teams are able to review this further.

    @Wood138 Thank you for confirming that you are in the exact same situation as Hadley66. While no additional updates have been shared with us yet, we will continue to post new information here as it is made available.

    Official Response
  • InKDzzyUbi
    1 posts

    I am having the same issue as everyone else. Just waiting for a fix to be able to play the game again.

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts

    Hello there @InKDzzyUbi! Welcome to the forums 🙂

    Thanks for taking the time to share your experience with settlement NPCs here. Would you be able to provide me with the following information:

    • Which NPCs are you unable to interact with?
    • When did you first notice you were unable to interact with them?
    • If possible, please can you please send us a video that shows you're unable to interact with the settlement NPCs?


    We can then pass this along to the development team as part of the investigation.

    Thanks! 😊

    Official Response
  • alexhoe
    1 posts


    Several months after it was allegedly fixed I still have the issue. I cant talk to anybody in the settlement rendering the game entirely useless as I need to talk to them to get new quests. Im currently after the Soma storyline and just before going to Asgard (I had to look up parts of the story before I could play them -.-).
    I paid good money for it and its not like the first week after release. I wholeheartedly wish all the worst to this company if they dont start making their games at least playable. Thats just theft.

  • Wood138
    11 posts

    @Ubi-Borealis @UbiExcellent

    This issue is from 16 november.
    Are you thinking that we cannot read ?
    Just share instructions to be refunded.
    We all know that you're not going to do anything.

  • Primarchs
    1 posts

    Can't talk to the lady at the barracks. Just build it and choose a jomsviking, after that the option to talk disappeared.
    Settlement is really low as I'm new to the game. Build the barracks third. First did the blacksmith and then the order building.
    Playing on ps5 by the way.
    Reading for how long this bug has been around and also that more and more npcs will fall off is really discouraging me to play further...

  • ryanp82
    7 posts

    @ubi-borealis I've tried reloading an earlier save and nothing seems to fix it. I don't have a video to provide for the issue. As soon as I turn it in to her, every NPC including her loses their dialogue/interact box above their head. It's only happening when I turn in the final quest for Grantebridgescire. As of right now, that's the last one I can choose from the alliance map so it's completely halting the game progression.

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