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  • Ubi-Woofer
    Ubisoft Support Staff 713 posts

    Hey smithy10GB and everyone! I merged your posts into this singular thread to try and keep all of the discussion on this topic together. Thank you all for taking the time to post about it, and for providing the details of which NPCs are affected for you.

    I have looked into this issue, and can see that it has already been brought to our attention, though we don't have a great deal of information about it just yet. We are recommending platform-specific troubleshooting (PC / PS4 / XB1 / XSX|S / Google Stadia) and connectivity troubleshooting (PC / PS4 / XB1 / XSX|S / Google Stadia) in the first instance as we are unsure if these issues are localised, however as there are quite a few players affected, we're also wanting to gather some more information to hopefully identify the root cause.

    First, could you all please specify the level of your settlement, and whether this issue has been occurring since you upgraded the buildings, or since a later point? Can you also please let us know the current quest you are working towards, and whether you have been completing a lot of side quests or focusing mainly on main quests throughout your playthrough?

    The devs have also requested that videos of the issue be provided for their reference; if anyone could provide a short clip via YouTube or a similar site (so that we can easily share the link with those who need access) that would be very much appreciated. For players on PC and PS4, it would greatly aid us if you could also provide copies of your save files in a support case or Live Chat.

    For the second issue briefly mentioned regarding a connectivity error, please let me know if the aforementioned steps help to resolve this. I've seen an error message myself when trying to view community / my own photos on the map in the past 24 hours, so if there's a wider issue at hand I'll do my best to get that investigated as well.

    Please accept my apologies for that large message, and thank you all for your time and assistance in advance!

    Official Response
  • claud1o-
    50 posts

    First, could you all please specify the level of your settlement, and whether this issue has been occurring since you upgraded the buildings, or since a later point? Can you also please let us know the current quest you are working towards, and whether you have been completing a lot of side quests or focusing mainly on main quests throughout your playthrough?

    Hi and thanks for coming back to us.

    My settlement is lvl 5 and a half, I was able to customise raiders crew but never the ship before I no longer had the option to interact. In my settlement the barracks, shipyard, cartographer and hunter are all bugged.
    As said I believe the problem might have started either when I recruited another player raider or when I got the message that mine was recruited by another player.
    I am currently questing "Twist and Turns" and I am mixing secondary Qs with main ones (with a slight preference for main ones).

  • deadly_cabaret
    2 posts

    @ubi-woofer I'm playing on PS4 and have the same issue, I have completed The Way of the Berserker quest but I was having issues before that, it seemed to start when I spoke with Petra and helped her find Wallace. My settlement which is currently almost 5. I have tried to even romance Petra which was the only dialogue option I had available. I have tried to fast travel, travel to Norway and back, I have even tried to reload a previous save, hold a feast, and upgrade my settlement again. I should also note that my husband also plays on PS4 and has not encountered this problem. When you approach an NPC there is simply no way to interact with them. I was on my second or third pledge when the error happened and was focusing heavily on wealth and mystery locations. I will update my current case with a copy of my saved game.

  • Chaadunk
    1 posts

    I’m having the same issue, settlement level 4.5 started when I finished path of berserker, couldn’t interact with barracks shipwright I don’t have cartographer so I can’t check and can’t talk to hunter, as well as tattoo person. Reloaded the game to an earlier save where I hadn’t done the quest and seemed to work, then checked again after finishing kingmaker and tried to put in the npc you get for it and another jomsviking I recruited and the game went through the same exact glitch, I think it’s bugging out with certain people going into my barracks and bugging a lot of the settlement any help would be great!

  • claud1o-
    50 posts

    @Ubi-Woofer
    I have uploaded a vid on youtube but cant share links here...

  • smithy10GB
    Original poster 70 posts

    @ubi-woofer

    Thank you for the quick response woofer.

    The info I have gotten so far is as follows.

    My settlement is level 4, I have done a lot of side activities including quests.
    I have finished chapter 2 and have also fully completed my first visit to asgard through the seer.

    I would be happy to provide a video but I would need to send it through xbox if you can do that as my tablet is bugged and won't let me send clips, something about a memory issue. My gamertag is the same as on here.

    I have tried relaunching the game, restarting the xbox and other troubleshooting tips but they do not work.

    In terms of the connectivity issue I have tried troubleshooting to no avail, it seems to be server side from the error I was recieving. I have no issue using other online games and services and my Nat type is open.

    Oh and one last thing, I noticed the berserker is also bugged in my settlement, I can interact with him but once I open the panel to recruit him the press A to recruit button is greyed out and won't work.


    Hope this helps!

    (If you can accept the clip through xbox I show as offline so send me a message and I will get back to you ASAP)

    Oh and also woofer, the connectivity issue is the same as the one you had, but mine also stopped the store from functioning at one point.

  • claud1o-
    50 posts

    @Ubi-Woofer

    Here you go, pls let me know if you need me to show specific areas


  • smithy10GB
    Original poster 70 posts

    @claud1o lucky, you can interact with the Fisher lol 😞

  • claud1o-
    50 posts

    @smithy10gb 😢

    I also have the Randvi romance bug, really unsure if going on playing or putting it on a virtual "shelf" hoping they can fix this (without needing to start from scratch).

  • smithy10GB
    Original poster 70 posts

    @claud1o I'm probably gonna use the opportunity to gather hunter / fishing mats and also upgrade my gear since the shop still works, but it is a little frustrating, I spent around 4k silver on cosmetics for my ship and character and I can't even use them lol 😞

  • smithy10GB
    Original poster 70 posts

    @claud1o I hope we don't have to restart as well because it will make me drop the game, I have around 55 hours on my save, its too long to simply start new.

  • Harley1822
    2 posts

    Mine was on ps4 as well I got in touch with customer service and as of right now they are just saying delete the corrupted save file... I’m over 30 hours in.

  • MnrGod
    4 posts

    @ubi-woofer
    Playing on PlayStation 4. I cleared out the first area of Norway completely before moving to England. When I got to England, I followed the main quest and did the Soma alliance quest thingy first. This made me unlock the opal shop I also build the hunter and did the first quest to go kill the wolves and put the second one on hold. Then build the tattoo hut moving my settlement up to lvl3. That’s when I lost the ability to interact with Reda.
    So, I loaded a previous save where I hadn’t upgraded my settlement yet. Weird thing there was that Valka was already at the Seers hut while I hadn’t done the quest to pick her up from the docks. I could pick her up and there wasn’t a second Valka there so all good, I guess.
    But when I went back to the hunting cabin the huntress wouldn’t talk to me. I can fully use all the facilities just not accept her quest. (That I know are there from my the previous game.)

    Weird note: Reda became adult sized (equal height to Eivor) after I talked to him to accept quests and I couldn’t interact with him afterwards.

  • Neversetdrums
    5 posts

    Updating, I now cannot access the tattoo person. She's standing on her chair, and the interact prompt will not show up. Can we please get some kind of update on this. I've bought ship skins and tattoos that I can't even equip....

  • smithy10GB
    Original poster 70 posts

    @mnrgod well that's a new one lol o.O

  • Neversetdrums
    5 posts

    Count me in. Was lvl 3.5 in settlement. Just finished east anglia and Way of the Berserker. Came back and barracks, ship builder, Bjorn are all bugged. Cannot interact at all. Ps4

  • smithy10GB
    Original poster 70 posts

    @neversetdrums thankfully because we brought this to the attention of woofer, its been added to the list of known bugs and the devs are being informed.

    There's a reason Woofer is so famous lol, if I'm right he also helps CohhCarnage with technical issues on ubisoft games, great representatives.

  • guest-b9Uydy0I
    5 posts

    @harley1822

    I’m at 40 hours lol would suck if it can’t be patched....

  • chriskean86
    11 posts

    35 hours in on PS4 and seemed to occur after completing Way of the Berserker. Unable to speak to Tattooists, Ship Builder or Barracks. Originally I couldn't speak to Reda but after listening to a story i can again. Also the fishmonger has just disappeared completely from his hut. I was level 3 settlement when it started and now level 4 and its the same.

  • Prvd2020
    2 posts

    I have the exact same issue with the barracks and shipyard NPC

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