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  • ruffnexskid
    1 posts

    Why hasn't the old cellar bug not being fixed.
    It actually seems like ubisoft isn't making it a priority to fix the glitch.
    I'm only saying that because I have seen post from the beginning of the year about this problem and here it is now going in to the 6 month of year and still can't get the tablet from the old cellar.
    So nobody can actually get the Excalibur sword.
    This actually seems like it's more then just a glitch/bug because I truly believe if it was only a glitch/bug that ubisoft would of totally already had it fixed by now knowing that this problem has been going on for at least 6 months if not longer
    I PLAY USING PLAYSTATION 4 AND HONESTLY IF THIS PROBLEM CAN'T BE FIXED I WILL NOT PURCHASE ANYMORE GAME MADE BY UBISOFT.
    SORRY FOR BE SO BLUNT ABOUT IT BUT I HAVEN'T SEEN ANY REAL MOVEMENT ON THIS PROBLEM BEING FIXED

  • Ubi-Borealis
    Ubisoft Support Staff 3544 posts

    Hello there @ruffnexskid! Welcome to the forums 🙂

    I'm sorry to hear that you've encountered trouble when trying the collect the Treasure of Britain from the Old Cellar. The development team had hoped to have this issue resolved in TU 1.2.2, though the investigation was reopened following reports that the issue still persisted.

    We don't yet have any further updates to share from the reopened investigation. As soon as the development team have more information to share, we will let you know within this thread of in the News & Announcements forum as soon as we are able to.

    Thank you 😊

    Official Response
  • PigzMightFly
    13 posts

    HI @ruffnexskid, it's been like it from day one for most of us😠 😠 😧 😧 👎 👎

  • keremthns
    21 posts

    Additional info : I switched to PS5. I have downloaded both PS4 and PS5 versions of the game onto PS5 console. Problem continues in both versions.

  • Ubi-Borealis
    Ubisoft Support Staff 3544 posts

    Hello there @keremthns & @PigzMightFly,

    I'm sorry to hear that you've both been unable to collect the tablet from the Old Cellar. Thank you for letting us know that the issue also persisted after migrating to PS5, @keremthns. I've checked in with the development team, who are still investigating this issue further. We don't yet have any updates to share from the investigation, including any news regarding fixes or ETAs for when these may be available. As soon as we have any new information to share with you all regarding the Old Cellar, we will let you know within this thread and within the News & Announcements forum.

    Thank you 😊

    Official Response
  • timeee.87
    3 posts

    Same problem since 6 month. First report was on the 20th December nothing happens. Last patch should remove the problem but the only thing that it removes was the stone Tablet. That sucks. Are there any updates???

  • keremthns
    21 posts

    @ubi-borealis i cleared every mission and I am waiting for platinum trophy. There are 2 bugs : first is this bug. Second is saint faith bug which will be fixed next update. It shouldn’t take this long time to fix these bugs. We sent our save files 6 months ago for investigation.

  • Ubi-Borealis
    Ubisoft Support Staff 3544 posts

    Hello there!

    @timeee-87 - I'm sorry to hear that you're unable to collect the Treasure of Britain from the Old Cellar. Thank you for taking the time to share your report with us. We don't yet have any updates to share from the development team regarding the re-opened investigation into this issue. Rest assured that as soon as we have any new information to share, we will let you know within this thread and in the News & Announcements forum.

    @keremthns - I'm sorry to hear that this issue, as well as the issue with "Saint Faith," is preventing you from achieving platinum. I would like to assure you that the development team are looking into both of these issues. You can follow the investigation for "Saint Faith" in this Megathread.

    Once we have any news to share regarding either of these issues, it will be posted within the forums, so please keep an eye out.

    Thank you! 😊

    Official Response
  • joydeep95
    6 posts

    @Ubi-Borealis when can we expect to get the bug of Old Celler get corrected? With the new update I thought it will be fixed but no. Even after so many months I can't get the Excalibur 😢.
    I still can't find the missing tablet. If you want pictures prove I can provide that also.

  • Ubi-Borealis
    Ubisoft Support Staff 3544 posts

    Hello there @joydeep95!

    I'm sorry to hear that you've been unable to collect the tablet from the Old Cellar. The development team are still investigating this issue further. Thank you for offering to send us some additional images! At this time, the development team has been able to collect enough information for the investigation. If they require any additional information from players affected by this issue, we will let you know within this thread.

    We don't yet have any updates to share with you all from the investigation, including any updates regarding a fix. As soon as we have any new information to share from the development team regarding the Old Cellar, we will let you know within this thread and in the News & Announcements forum.

    Thanks! 😊

    Official Response
  • strotee
    11 posts

    I looked at the 1.3 patch notes for release tomorrow (7/27); zero reference to Old Cellar bug. *sigh*

  • I_Am_David_
    11 posts

    @strotee Yeah it's insane. I feel bad for the player support team for having to keep up with this thread that is literally been here since release. If you look at the top you can see my comment that they merged with this megathread. Been here since NOVEMBER 11th 2020! That's a day after the official release.
    I would not be surprised if the problem is still here november 11th 2021.

  • inxcognito
    55 posts

    @i_am_david_ i totally agree with you.. we keep updating the thread only to get the same responses because there's nothing else support team can say, which is understandable

    i've been having this issue since November as well and there we 2 updates so far that were supposed to fix it but didn't.. the latest one that was supposed to fix it only removed the tablet completely.. it's gone for me (PC)

  • LordDaRkUS14
    3 posts

    @ubikobold just wondering when the cellar door Excalibur glitch will be fixed its been ages now I play on the ps5 and that's the only one I need so I can get Excalibur there's no plugs on the barrels at all and nothing so I can't get the last tablet for it please help

  • joydeep95
    6 posts

    @Ubi-Borealis You wanted picture, this is the picture post update



    And in the new update I am not able to call Synin. Please check the issue.

  • Ubi-Borealis
    Ubisoft Support Staff 3544 posts

    Hello there!

    Thank you for continuing to update this threads with your reports regarding the Old Cellar, and for sharing your feedback and suggestions regarding the investigation.

    The development team are still investigating the missing tablet further, which is why a fix for this issue was not deployed in TU 1.3.0. I apologise for any disappointment that may have been caused by this. I'm happy to share an update from the investigation with you all! The development team have shared that they will be deploying a fix for the missing tablet in a future update! We don't yet have an ETA for when this update will be released. As soon as we have more confirmed information to share with you all, it will be posted within this thread and in the News & Announcements forum.

    @joydeep95 - I'm sorry to hear you're unable to call Synin. Can you please try changing your raven at the stables to see if this will allow you to summon your raven? If you're still unable to call Synin after changing your raven design, please can you open up a new thread about this issue? That way, we can investigate without going off-topic within this thread about the Old Cellar.

    Thanks! 😊

    Official Response
  • FowlCounsel
    4 posts

    First, absolutely love this game, and have completed nearly all things (including Ireland, Mastery Challenges, etc.). However, I still have the Old Cellar tablet problem. Went in there the first time in December 2020, broke all barrels/hanging bundles, but then stupidly ran up the stairs before collecting the (I assume) raised tablet. When I ran back down the stairs and through the door immediately after that, tablet was there, but still under the grate. I go back to the Old Cellar 1-2 times a week and check, and when I do, the hanging bundles are always reset/able to break again, and all braziers can be lit again, but none of the barrel have been reset, and the tablet just sits there under the grate. After the most recent 7/2021 update all is the same, except now the tablet is not visible under the grate either.

    Please find a way to just reset the barrels so they can just be broken again (just like the hanging bundles that reset literally every single time) to raise the tablet, or admit there's been an unsolvable issue for almost a year now, and give everyone the tablet by inventory gift (like when Ubisoft gives everyone a tattoo, shield, etc.). Without this tablet, there's no way to get the Excalibur sword, and since the clipping bug was fixed, also no way to get the Noden's Arc bow.

    I just don't understand - when the hanging bundles reset every time I go into the Old Cellar, why don't the barrels just rest as well? I could be missing something here of course, but it seems like a very simple fix here that is directly associated with the only way to fully to finish the game, and the only way to be able to get the last 2 of the only 4 Isu weapons in the game (Thor's hammer, Odin's spear, Excalibur and Noden's Arc bow) . . .

    There's gotta be a way to fix this without me having to completely restart the game after 250+ hours in . . .

    Thanks, BDC

  • Ubi-Borealis
    Ubisoft Support Staff 3544 posts

    Hello there @FowlCounsel!

    Thank you for taking the time to share your report with us regarding the Old Cellar, as well as for taking the time to share your feedback and suggestions. I'm glad to hear that you've been enjoying Assassin's Creed: Valhalla, and am sorry to hear that this issue is preventing your from claiming Excalibur and Noden's Arc.

    As mentioned in my earlier post, the development team will be deploying a fix for this issue in a future update. We don't yet have a confirmed ETA for when this update is to be released. As soon as we have any more definite information to share, we will let you know within this thread and within the News & Announcements forum via patch notes.

    Thank you 😊

    Official Response
  • Zodiac0693
    2 posts

    i cracked all barrels but the tablet didt came up please help...the tablet location is Old Cellar

  • DylRes
    1 posts

    @ubi-borealis mine just disappeared and what I mean is after I filled it up it disappeared i have all 10 of them but the wine one just disappeared

    Mine is on the ps5

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