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  • Ubi-Borealis
    Ubisoft Support Staff 5779 posts

    Hello there @guest-09bXSF7t! Welcome to the forums 🙂

    I'm sorry to hear that you've had trouble creating a support ticket. If you're having trouble opening a support ticket via the website, you could also try starting a live chat or messaging our player support teams on Twitter and Facebook.

    I understand that "Man's Best Friend" is showing as greyed out for you when you try to use it in-game. Just to confirm, have you collected both Books of Knowledge for this ability, but only one level has been registered?

    Would you be able to send us a video that shows the following:

    • You have "Man's Best Friend" equipped in your abilities menu, as well as its current level
    • That you are unable to summon the wolf during combat.


    Additionally, can you please ensure that you have an up-to-date save file uploaded to the cloud. We can then notify the development team so they can take a closer look at this.

    Thanks! 😊

    Official Response
  • acidical1989
    1 posts

    @ubi-woofer i have a problem where i cannot use said ability i have level 2 unlocked and still is unusable, i is just greyed out. Any ideas? I'm way over 35 hours into the game and dont want to reset. Please help

  • Femmme_Fatality
    2 posts

    I have had this issue had hoped the updates would fix it and I do not see this marked as reopened!

    NONE of the summon "pets" work for me and I have level 2 in summoning my bird, wolf, and level 1 in wolfhound.

    It stays greyed out. I have tried taking it off, patching, even reinstalling the game (which takes me 3 days...)

    I JUST got the wolfhound book level one, I was so excited...hoping maybe HE would work. NOPE.


    My first post here AND my first AC game. Really sad as this was a feature that I was counting on. There is zero hope of going back.

  • Femmme_Fatality
    2 posts

    @ubi-borealis

    This was 2 months ago 😞

  • Ubi-Borealis
    Ubisoft Support Staff 5779 posts

    Hello there @acidical1989 & @Femmme_Fatality! Welcome to the forums 🙂

    I've moved your posts into this ongoing Megathread, as this seems more appropriate for the issue you're encountering. I'm sorry to hear that you're having trouble summoning your pets.

    To help us to take a closer look at this issue, would you be able to send us a video which shows the following:

    • The abilities you have equipped in the Abilities menu. Please show us the level of the abilities as well.
    • The abilities showing as "greyed out" whilst in-game, preventing you from using them.


    We can then forward these reports to the development team for further investigation.

    Thanks! 😊

    Official Response
  • ModAk29
    1 posts

    Look I'm love games I do everything couse I like no map markers or yellow lights couse there's a chest but when I look how to properly get the wolf for man's best friend online watching videos an then get the second book now lvl 2 110 hours in still can't use the ability what so ever I'd figured it was a combat thing so combat I went fighter raiders bandits even random people to see if it when from Grey to yellow but never did can you pllz fix this glitch couse I love having the wolf roll around with me for ac vahalla

  • Ubi-Borealis
    Ubisoft Support Staff 5779 posts

    Hello there @ModAk29! Welcome to the forums 🙂

    I'm sorry to hear that you're unable to use "Man's Best Friend" due to the button showing as grey instead of yellow. Thanks for taking the time to share your report with us! To help us to take a closer look at this issue, would you be able to send us a video which shows the following:

    • The abilities you have equipped in the Abilities menu. Please show us the level of the abilities as well.
    • The abilities showing as "greyed out" whilst in-game, preventing you from using them.


    I'd recommend uploading the video to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread. We can then take a closer look at this as we investigate the issue further.

    Thanks! 😊

    Official Response
  • CapnKel
    16 posts

    The "Man's Best Friened" ability is supposed to be grey whilst assigned to a button. This is normal behaviour and I'm surprised nobody from Ubi has pointed this out yet. It will only become active (i.e. yellow) when you hold down the left trigger (LT on the Xbox) AND are targeting a specific enemy. The wolf being in your bedroom at the longhouse is also normal. It is not meant to follow you as you roam around the world, as cool as that would be (I wish). Hopefully this will help everyone out having difficulty with this and a few other targeted skills. The devs should probably update the popup in game for such skills to let players know how it's supposed to work instead of having everyone guess at it, even if it is some what obvious once you realize it. Hey, don't feel bad! I, too, had trouble figuring it out at first lol! 🙂

  • Ubi-Woofer
    Ubisoft Support Staff 1268 posts

    Thank you for sharing this knowledge for other players to refer to, @capnkel! In the case of the reports in this thread, I believe that players mean that the ability is still greyed out when targetting a specific enemy and attempting to use it, but it is always worth checking if this is definitely the case! 🙂

    This is why videos of the issue in action are helpful for us to investigate the issue further, as we can double-check smaller details like this and make sure that the player is eligible to use the ability at the time of attempting to use it. If anyone still having this issue could provide a video for us to analyse and forward to the development team, it would be much appreciated! 🙂

    Official Response
  • Vin_da_silva
    1 posts

    @ubi-woofer I’m having the same issue. Finished the quest as well as unlocking level 2 ability. The wold ability is still greyed out and unusable.

  • Ubi-Froggard
    Ubisoft Support Staff 2289 posts

    @vin_da_silva

    I'm sorry to hear that. As it has been requested above, please could you record a video clip of this and upload it online to somewhere we can view it like YouTube, then send us a link to view this? 

    We can then forward it on to the relevant teams to help them look into this. 

    Official Response
  • DixieDynamite
    23 posts

    I am at level 417 and have never been able to use it once since it upgraded. I got to use it only 1 time before that. Greyed out for the duration of the game and no matter if my adrenaline is full or partially full (3 slots), it won't work. PS5.

  • Mitch20255
    4 posts

    @ubi-froggard

    I'm not who you're replying to but I'm having this issue and have had it since release and I've collected both skill books and have both levels of the ability unlocked yet the ability never lights up to activate. I haven't played since January and was hoping this bug was fixed by now. Here is a clip of it:

    I have 70hrs in the game and would rather not restart.

    EDIT: Just discovered that it happens with the Raven Distraction ability as well. Here is another video showing both abilities failing to work:

  • Ubi-Borealis
    Ubisoft Support Staff 5779 posts

    Hello there,

    I apologise for the delayed response. We have had an update from the development team regarding "Man's Best Friend" being greyed out on-screen. In cases where a path for the wolf cannot be detected, the icon will remain grey. If you are in a location where the wolf can be summoned, the ability will be available for use.

    We will now be marking this thread as "Resolved." If you have any further questions or concerns about using this ability, please don't hesitate to reach out within this thread.

    Thanks! 😊

    Official Response
  • Mitch20255
    4 posts

    @ubi-borealis I do not accept this as the answer. I refuse to believe that in the dozens of times I've tried using the ability, that EVERY. SINGLE. TIME I was in an area where the wolf couldn't go. the 2 videos I posted are both out in the open and I don't see any reason the wolf wouldn't be able to "find a path". I've since even tried using the raven distraction ability which is having the exact same glitch and it Doesn't matter where I am at, the abilities will not activate. If that ACTUALLY is the case, let me know of a location the dev team has confirmed 100% will work with the ability so I can test it myself because I've tried it in MANY different areas and it's always greyed out.

  • tinyspaniard
    1 posts

    @mitch20255 agreed. This is an incomplete answer because it does not provide any direction for an example of when the ability should work. Nowhere in this thread do we get a useful answer for WHERE the ability can be used.

  • Ubi-Borealis
    Ubisoft Support Staff 5779 posts

    Hello there @Mitch20255 & @tinyspaniard,

    Thank you for taking the time to share your feedback regarding the investigation resolution. I'm sorry to hear that you're unhappy with this outcome. As mentioned, the development team have concluded that this issue is not a defect, and that they game is behaving as expected. I've reached out to the team to see if we can get a more information from them regarding this behaviour working as intended. I've also re-shared the videos you provided earlier in this thread to see if they can provide more specific information about your actions within these

    Once we have any updates to share from your report to the development team, we will reach out within this thread.

    Thank you 🙂

    Official Response
  • munnaahmed14811
    1 posts

    Hello so I have done the side quest an got the man's best friend ability not knowing that I even got a ability for that quest. Anyways the wolf is at the long house I have assigned the ability but it is always greyed out never been able to use the ability. Anyways I was so stuck on the story mode to progress I got the book for it soon after so it's level 2 now an not been used once. Only now I checked online regarding this an there's obviously a bug an even if I could go back I wouldn't as I have gone to far forward an do not want to face Cordilia again I thought this recent update would fix the issue but still not able to use the ability. It's a shame since it's such a great game but not being able to use such a ability just take it away instead.


  • Ubi_Plush
    Ubisoft Support Staff 364 posts

    @munnaahmed14811 Thank you for the report.

    This is working as intended. The ability will be greyed out if the wolf is unable to be summoned at Eivor's current location. Are you noticing this behavior in all areas throughout England, France, or Ireland?

    Official Response
  • sdalglish30
    1 posts

    @ubi-borealis

    Hello, Ubi-borealis,

    Unfortunately, this matter is not resolved. I understand what you're saying about the wolf not being able to reach Eivor unless they're in a position that's trackable, but that's not the main issue. The main problem is it doesn't properly upgrade between the levels. At level 1, I understand the wolf is summoned to attack those they're in conflict with. However, this does not change upon gaining level 2. It says on the ability the wolf is supposed to stay by your side, more than implying permanence. This should mean you would, once reaching level 2, only have to use the ability once, then have the wolf as a constant companion, like Synin. I'm sure there are numerous players out there, including myself, that feel cheated not getting what the ability says we should. I hope clarifies things, and it reopens the matter to be fixed.

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