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  • guest-6e1KC6mk
    2 posts

    Since yesterday I have had a notification mentioning “ data corrupt” 

    I am unable to load my yesterday game!!!!!!! The game itself is loading a very old save that I made, like 4 weeks ago!

    I have lost everything from my inventory that I aquired during that period!

    What is more I have completed the river raids and even that it’s lost!

    Is there is any way to get back all my progress??

    Thanking you in advance for your prompt reply

  • jcc_89
    3 posts

    I've also had the data corrupt error a lot if your not paying attention. Both manual and auto saves. Easily lost over 50 hours of gameplay. This was on xbox one the digital version.

  • ubi-smash
    Ubisoft Support Staff 1006 posts

    @guest-6e1kc6mk: Hi there! My apologies for the belated message. After checking your account, I saw that you were in conversation, and your saved data is working fine now, however, please keep us posted in your Facebook chat with us if the issues continue.

    Official Response
  • tjandmia
    1 posts

    Data corrupt ps4 slim. Close application and remove disc. Latest update. Just left norway for england and got out of animus. Just crashes with corrupted error when Layla gets back into the animus. Alright. Looks like I have to wait a few months before playing this game...

  • FireAxe77
    1 posts

    Hello, I have personal saves ranging up to 11 Manual saves and autosaves etc. with 18H of progress, after updating the game no matter if I get and older version of these files or retry putting them in or reinstalling the game again all my saves say Data corrupted 1970. I am devastated cause I don't know how or why this could've happened, I saved when I needed to but didn't spam it and all of them went through without power losses or anything to that sort, I can attach a few of my saves but I would really appreciate your help as my save was very unique and there's no similar ones online.

  • nerex33
    7 posts

    Same here, saves keep getting corrupted and keep getting a message pooping up saying I have to restart the game to be able to save the game.

    Platform: PS5

  • nerex33
    7 posts

    @tr4iningdummy Not at all true. Every time I go back into the game, my save is still corrupted.

  • nerex33
    7 posts

    I've noticed a trigger for this. Every time I load into the game and speak to Eydis to summon my Jomsviking, it's appearance apparently always resets to default when closing or reloading the game. If I change the appearance at all, put some armor and weapons on the Jomsviking, upon exiting that menu is when I get a message about not being able to save until I restart the game. It happens 100% of the time after altering my Jomsvikings appearance. However, if I just speak with Eydis and do not summon my Jomsviking at all, I don't get the save issue. Jomsvikings are breaking the game, or at least mine is. Note, this has also happened to me in multiple other instances and outside of Ravensthorpe, this is just one surefire way to cause the save issue that I've found.

    Platform: PS5

  • Ubi-Borealis
    Ubisoft Support Staff 4166 posts

    Hello there!

    I apologise for the delayed response. Thank you for continuing to update this thread. The development team are still investigating this further. If you have encountered this error message, please can you provide us with all of the following information:

    • Confirmation of the platform and model you use (e.g. PS4 Slim, Xbox Series S)
    • Are you playing online or offline? 
    • If you are offline, are the saves back when playing online? 
    • When did it first happen?
    • Can you quit the game fully and click "continue" instead of "load" to resume progress? 
    • Do you usually rely on Manual Saves or Autosaves? 
    • Did you suffer from a crash prior to observing his save file as corrupted?
    • How many save files are showing as DATA CORRUPT in the load menu?
    • Can you please include an image that shows your load menu?


    I am glad to hear that @WildHunt's workaround has helped to resolve the issue for some of you who are playing the game via Epic Games. I'd like to share this workaround again in case it can help players who are still affected by this issue:

    I managed to resolve my issue and fix my save files. What happened was I had a crash and verified the files on Epic, but what this actually did was revert my game to the launch version, so when I loaded up my game again the save files were marked as corrupt. I fixed it by verifying my files on Ubisoft Connect, which downloaded the update and my saves were fine.


    @tjandmia - Thanks for providing us with some additional information already, and for letting us know when this error happens. Would you be able to provide us with rest of the information requested above, please?

    @FireAxe77 - I'm sorry to hear that your data has become corrupted. We would be unable to recover a save file if it has become corrupted. I understand that this isn't the answer you were looking for, and apologise for any disappointment caused. To help us to look into this issue further, would you be able to provide us with the additional information requested above?

    @nerex33 - Thank you for providing us with a detailed report about when these error messages happen for you. Would you be able to provide us with the rest of the additional information requested above?

    Thanks! 😊

    Official Response
  • tropicdragon
    13 posts

    @ubi-borealis
    Platform PS5
    Online
    Jomsvikinger interaction changing their gear
    Afterwards I need to close the game and click continue
    Only 1 savefile

    I can confirm what nerex33 said

    I had some corrupted save files before but never noticed what caused it and never got the message that something is corrupted until I saw the file in the menu corrupted. Now every time I talk to change the jomsvikinger appearance I get the corrupt save file message please close game.

    I will see if the dlc is not broken too much and I might some screenshots of the corrupt message and file in menu.

  • Ubi-Borealis
    Ubisoft Support Staff 4166 posts

    Thanks for sharing your report with us, @tropicdragon. I've passed on all of this information to the development team for a closer look. Thank you for specifying that this only ever happens when you try to change your Jomsviking's appearance. I've included this in the report, as this information is very helpful for the development team's testing.

    If you're able to capture any screenshots, please send the to us so we pass these along to the developers as well.

    Thanks! 😊

    Official Response
  • FightinTexasAg
    5 posts

    I'm currently having an issue where I get a notification that my game cannot save and that my current save file is corrupt. I am able to close the game and start from a previous auto save that is not corrupt.
    I have noticed that I can play 99.9% game and save without issues, but for some reason after changing the gear on my Jomsviking is what seems to corrupt my file. I thought it might be an issue that I put DLC gear on him, but I tried base game armor too and it still gave me the error when trying to save.

  • FightinTexasAg
    5 posts

    I can re-create the issue too. No matter when I come back if I change things on my jomsviking it creates a corrupt save.

  • AwakentheDead
    19 posts

    PS5 NA

    also started getting this bug and as others have suggested. It seems to happen after changing the Jomsviking appearance. Which also changes back to default after every reload.

    when I start the game I just click on continue. When I save the game I do a manual save.

  • Ubi-Borealis
    Ubisoft Support Staff 4166 posts

    Hello there @FightinTexasAg & @AwakentheDead!

    Thanks for sharing your reports with us. I'm sorry to hear you're both encountering a "Data Corrupt" error whenever you edit your Jomsviking. Would you be able to provide me with some more additional information?

    • Are you playing online or offline?
    • If you are offline, are the saves back when playing online?
    • Does this only happen when changing the gear on your Jomsviking? Or has it happened after other activities?
    • Can you quit the game fully and click "continue" instead of "load" to resume progress?
    • Do you usually rely on Manual Saves or Autosaves?
    • Have you encountered any crashes in-game that has caused your save to become corrupted?
    • How many save files are showing as DATA CORRUPT in the load menu?


    You also mention that you've been able to recreate this issue. Would you be able to send us a video that shows the issue happening in-game? Can you also include a shot of your "Load" menu in the video before and after the save becomes corrupted?

    We can then forward this report to the development team for a closer look.

    @AwakentheDead - The development team are aware of an issue where the Jomsviking appearance will be reset whenever the game is reloaded, and have been investigating this further. You can follow this megathread for more information and updates.

    Thanks! 😊

    Official Response
  • FightinTexasAg
    5 posts

    @ubi-borealis

    • Are you playing online or offline? Online? I'm connected to the ubisoft servers and internet
    • If you are offline, are the saves back when playing online? See above
    • Does this only happen when changing the gear on your Jomsviking? Or has it happened after other activities? Only seems to happen when changing the gear on the Jomsviking
    • Can you quit the game fully and click "continue" instead of "load" to resume progress? I can exit and continue, but my previous game data still says corrupted
    • Do you usually rely on Manual Saves or Autosaves? Manual usually
    • Have you encountered any crashes in-game that has caused your save to become corrupted? No
    • How many save files are showing as DATA CORRUPT in the load menu? I only keep 1 manual save file and it shows corrupted, and when it corrupts it disables auto save. I have to restart the game from a previous uncorrupted save to not get the corrupted save


    This is on ps5. Video of bug:

  • Hejhejubi
    1 posts

    Auto saved game is just gone. Took me back a few hours. Then there was no way of saving manually. Suddenly the manual saves showed up. This is some buggy ****.
    On my xbox x.

    How do you get a refund of this beta?
    Couldn't post a case since the chat is not open and there is no alternative methods to start a case. But the page says to try alternative methods but there are no buttons.

    Is this like a joke or something? 😄

  • EverchangerL
    3 posts

    My save files were corrupted every 5-7 minutes on the Wrath of the Druids expansion on PS5, I wasn't be able to complete first main quests because of it. Today I tried to dismiss all my community Jomsvikings and change my main Jomsviking appearance to default. I was thinking that this will not help me and I was wrong. My saves are not corrupted now in the main quests and everything seems fine with it. I lost the whole week with this Data corrupt bug because of Jomsviking appearance. This is the most buggy AC I ever played.

    Also I have that annoying "Bonus Content Unlocked" message every autosave and I was thinking that this is a root cause of the problem because I have about 200+ duplicates of one tattoo (Modranith set). Oh. and opal map is not working too on the new location.

  • goodboygoner
    1 posts

    I am on ps5 and my save data is now corrupted. I have tried closing and re-opening but nothing works. My 120 hour game is unplayable. Just like the other people here said it happened after using my Jomsviking

  • Ubi-Borealis
    Ubisoft Support Staff 4166 posts

    Hello there!

    @FightinTexasAg - Thank you for providing me with all of the requested information, and for including a video as well! This is very helpful for the development team's ongoing investigation. I've passed your report along to the team so they can take a closer look at this.

    @Hejhejubi - I'm sorry to hear that you've encountered trouble with your saves, and have been unable to open a support ticket. You can also open a support ticket via live chat or Twitter/Facebook. If you're still having trouble opening a ticket, please don't hesitate to reach out and we'll assist you further in opening one.

    You can also provide us with all of the following information, and we'll gladly forward your report along to the development team for a closer look:

    • Are you playing online or offline?
    • If you are offline, are the saves back when playing online?
    • Does this only happen when changing the gear on your Jomsviking? Or has it happened after other activities?
    • Can you quit the game fully and click "continue" instead of "load" to resume progress?
    • Do you usually rely on Manual Saves or Autosaves?
    • Have you encountered any crashes in-game that has caused your save to become corrupted?
    • How many save files are showing as DATA CORRUPT in the load menu?


    @EverchangerL - Thanks for sharing your experience with us. I'm sorry to hear that this error has caused you to lose progress. Would you be able to confirm all of the above information with us, and we'll pass along your report to the developers for further investigation.

    If you'd like to follow the investigation into the "Bonus Content" pop-up, I'd recommend checking out this megathread. Additionally, we have a thread about the Opal map being unavailable in Ireland that you may want to take a look at.

    @goodboygoner - I'm sorry to hear that your save data has become corrupted after editing your Jomsviking. Can you please provide us with all of the information requested above so we share your report with the development team?

    Thanks!

    Official Response

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