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  • GliderJeff
    Original poster 9 posts

    Nothing happens when I bring the jars. I’m at level 93 now and don’t have the save game anymore. Will there be a fix for this or does this mean I have to start all over again?

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  • GliderJeff
    Original poster 9 posts
    This post is deleted!
  • Ubi-Baron
    Ubisoft Support Staff 730 posts

    @GliderJeff Thank you for reporting this to us, we're sorry to hear that's been occurring.

    What does the objective state when you are there? It should play a cutscene when you bring the paint to them.

    Official Response
  • GliderJeff
    Original poster 9 posts

    @ubi-baron . Hi. It does nothing. I put 4 jars there and then the builder starts talking but somehow all of the jars exploded and than the builder stoped talking. It doesn’t matter how
    many jars I put next to the builder now. It keeps saying bring the jar to the builder. Is het possible to restart a quest ?

  • standoffjosh
    50 posts

    @gliderjeff I’ve got the same issue too 😔

  • Ubi-Baron
    Ubisoft Support Staff 730 posts

    @gliderjeff Just to confirm the Jars explode when they are placed next to The Builder?

    Would you be able to capture that with a video and then link it here from a site such as YouTube?

    Official Response
  • GliderJeff
    Original poster 9 posts

    @ubi-baron that happend the first time. The builder start talking but than the mar explodes en he stopped talking. Now the only thing i see is bring the jars to the builder. I can put 10 jars on the ground and nothing will happen. Is it possible to reset a quest ?

  • standoffjosh
    50 posts

    @ubi-baron exactly same thing happened here, when playing the level for the first time. The builder start talking but than the jars exploded as i placed then he stopped talking. we are unable to replicate this issue again as just nothing happens. You can now just bring the jars to the builder and nothing happens and no dialogue from builder occurs, when you do a stealth recon for first team the jars highlighted blue now nothing. You can put 10 jars on the ground and nothing will happen.I have tried the reload previous save and same issue reoccurred

  • standoffjosh
    50 posts

    This level currently has game breaking bug present. During the first attempt of this mission I misplaced one jar causing it to explode and since then this issue occurred resulting in if I place over 10 jars nothing happens with the builder to progress the level. On first attempt when you used the stealth reacon ability the jars all highlighted in blue but now nothing when you use this ability. At the time I tried reloading my last saved game and doesn’t make a difference, so have just left asgard story arc alone and just progressed with the main story line in England. After reading online it appears this is a quite a common issue and issues with this level after the point are quite a common occurrence with mass amount of players struggling across all platforms.

    Any ideas when this will get fixed?

    The below link is a video off the issue I am experiencing and i am playing on the Xbox One console.


    undefined

  • standoffjosh
    50 posts
    This post is deleted!
  • standoffjosh
    50 posts
    This post is deleted!
  • GliderJeff
    Original poster 9 posts

    @standoffjosh
    yes same with me. Also Xbox one

  • standoffjosh
    50 posts

    @gliderjeff hopefully gets fixed soon, i've just ignored asgard story line and moved on i'm up to essex alliance now, hopefully i don't have to restart over to do asgard and it gets fixed.

  • Ubi-Baron
    Ubisoft Support Staff 730 posts

    Thank you for the added details, this has been passed on to be looked into.

    Just to confirm, are you able to get a video of the Jar exploding or did that occur at a point before you can return to now?

    Official Response
  • GliderJeff
    Original poster 9 posts

    @ubi-baron
    hi. I can’t. I’m past that. That happend only one time. Unfortunately.

  • standoffjosh
    50 posts

    @ubi-baron @gliderjeff

    unfortunately no video of the jar exploding, I’m as you say now in a state I can’t return to in regards to this level. But I can confirm the level worked perfectly fine and as I was receiving prompts to place jar next to the builder up until a jar exploded and then all dialogue from the builder stopped and level bugged out in regards to not being able to progress any further

    Much appreciate you passing this on to be investigated

  • standoffjosh
    50 posts
    This post is deleted!
  • UbiExcellent
    Ubisoft Support Staff 383 posts

    @guest-k9xpxkmf Hi everyone! I've forwarded the video clip standoffjosh provided to our investigating teams, since we have received a few other reports of this error occurring during "Defensive Measures". Once we have updates to share, we'll post them to the game's official website, so please check there for more information. I greatly appreciate everyone's continued patience and understanding in the meantime.

    Official Response
  • Ubi-Baron
    Ubisoft Support Staff 730 posts
    This post is deleted!
    Official Response
  • Ubi-Woofer
    Ubisoft Support Staff 489 posts

    Hello everyone,

    Thank you for reporting this issue to us. The developers have been back in touch and would like us to ascertain whether this issue is present only on Xbox One, as well as gather save files from any players affected (this is only be possible on PC and PS4 unfortunately). GliderJeff and standoffjosh, I understand you are both on Xbox One - do you know of anyone else affected who is not on the same platform as yourself? If so, could you direct them to post in this thread and share a video of the issue as well as their save files via a support case?

    I'll continue to search for additional reports of this issue and merge any duplicate threads into this one, but for now, thank you in advance for your help!

    Official Response

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