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  • KylejaybeeUK
    4 posts

    @d4genoth my free upgrade is now working. Can you guys try it?
    @Hannesb264 @TenorFly

  • Ubi-Borealis
    Ubisoft Support Staff 1535 posts
    Best Answer

    Hello there!

    I apologise for the delayed update. As mentioned by my colleague @Ubi-Raziel, this issue should now be resolved.

    If you are still having trouble upgrading your copy of Assassin's Creed: Valhalla from PS4 to PS5, please ensure that you have completed all of these steps first, as these steps will guide you through how to upgrade eligible games.

    If you're still unable to upgrade your game, I would recommend opening a support ticket so our team can take a closer look at this for you. You can open a support ticket in the following ways:


    When opening a support ticket, please include the following information:

    • Your country of residence
    • The country your PSN account is registered to
    • If you own the physical version of the game, please include images of the front/spine/back of your game box. The best way to do this is to open the game box, lie it flat and then take a clear photo.
    • If you own the digital version of the game, please include a full-screen image of your proof of purchase, as displayed on your console.


    @gromulus85 - If you've still been unable to upgrade your PS4 version of the game to PS5, please can you ensure that you have followed all of the steps listed above? Otherwise, please can you open a support ticket so our team can take a closer look.

    @bluestape - It sounds like you may have encountered a region lock issue, as your account is set to a different region to where the game was purchased from. I would recommend contacting PlayStation support for further assistance.

    Thanks! 😊

    Official Response
  • Rorplup
    8 posts

    @kylejaybeeuk My Watch Dogs is finally appearing. Will check Assassins next.

  • Simbowen
    3 posts

    @kylejaybeeuk Assassin's Creed is working for me now! Hooray!

  • FanglerVL
    6 posts

    Finally - It's working for me here in the UK from a PS4 disk. I can download the Free PS5 Upgrade, 13 days after the console launch. A pity this issue had occurred but pleased that Ubisoft/Sony eventually addressed it.

  • Hannesb264
    5 posts

    @kylejaybeeuk IT'S WORKING.

  • pinsir
    2 posts

    yeah it working

  • acook1996
    4 posts

    Looks like its working for me now! Downloading so not quite at the moment of truth yet 😂

  • TenorFly
    3 posts

    Just tried it and the option is indeed there. Downloading at the moment

  • syed_shahzad786
    1 posts

    Hi

    im still having the issue i only see buy option with discount currently going on, tried that turkish account thing and its the same. Though the dvd is installed but it shows that I haven’t get it or ask for buy option in store

  • Ubi-Woofer
    Ubisoft Support Staff 713 posts

    Hello everyone,

    I am glad to see that so many of you were able to upgrade your PS4 copies of Assassin's Creed Valhalla to the PS5 versions now!

    This issue should be resolved, however if anyone should still be struggling to upgrade, please let us know and we'll look into this further with you. Please state your country of residence, the country your PSN account is registered to, as well as providing images of your disc / box for us to review. Thanks! 🙂

    @syed_shahzad786 Can you please let me know if you're still struggling to upgrade, or if you've sorted it by now? Thanks!

    Official Response
  • gromulus85
    1 posts

    @ubi-raziel i just got a ps5 and there is STILL not an upgrade option to get my physical ps4 version to the ps5. I'm in Czech republic by the way. It's extremely discouraging as you can imagine.

  • bluestape
    1 posts

    I have an American psn account and my ps5 console is registered in Czech Republic (where it was bought along with the game) and there is not an upgrade option for my physical ps4 version. I see other people are not having an issue with it and would really appreciate help. It’s discouraging to buy a game in the knowledge that I’d be able to upgrade it and cannot.

  • Ubi-Borealis
    Ubisoft Support Staff 1535 posts
    Best Answer

    Hello there!

    I apologise for the delayed update. As mentioned by my colleague @Ubi-Raziel, this issue should now be resolved.

    If you are still having trouble upgrading your copy of Assassin's Creed: Valhalla from PS4 to PS5, please ensure that you have completed all of these steps first, as these steps will guide you through how to upgrade eligible games.

    If you're still unable to upgrade your game, I would recommend opening a support ticket so our team can take a closer look at this for you. You can open a support ticket in the following ways:


    When opening a support ticket, please include the following information:

    • Your country of residence
    • The country your PSN account is registered to
    • If you own the physical version of the game, please include images of the front/spine/back of your game box. The best way to do this is to open the game box, lie it flat and then take a clear photo.
    • If you own the digital version of the game, please include a full-screen image of your proof of purchase, as displayed on your console.


    @gromulus85 - If you've still been unable to upgrade your PS4 version of the game to PS5, please can you ensure that you have followed all of the steps listed above? Otherwise, please can you open a support ticket so our team can take a closer look.

    @bluestape - It sounds like you may have encountered a region lock issue, as your account is set to a different region to where the game was purchased from. I would recommend contacting PlayStation support for further assistance.

    Thanks! 😊

    Official Response

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