UNSOLVED Assassin's Creed Valhalla missing from Ubisoft Connect library after purchase | POST HERE0 Likes/1187 Replies/11875 Viewsel10t 1 posts
I bought this game yesterday morning - some 30 hours ago now. Although it is shown in my order history and I have paid for it it still hasn't appeared as a download link anywhere, I have no email with a download link, and it hasn't appeared in my UPlay connect app. I have sent a support ticket in but received no response. What a joke of a service.
Edit: Having read some of the previous comments now, I'm going to raise it as a fraud incident with my credit card company.
DressySnake4 3 posts
@ubi-spud is there a way to expedite a refund? i bought the 120 dollar version of the game two weeks ago and im not interested in playing back and forth anymore with you guys. i just want my money back and to never have to deal with your company again(i know its not your fault, i dont know whos fault this is but its incredibly infuriating). i opened a refund ticket with paypal yesterday morning and have not gotten a response. i shouldnt need to wait another two weeks to get refunded for something your company could not deliver on. ticket number 13344494.
Ludwig314 1 posts
I purchased Assassin's Creed Valhalla on Saturday 28 Nov 2020 and the game is still not reflecting in my games on Ubisoft Connect. The purchase reflects under My Orders and even states that the game is displayed in the Uplay library which it does not.
I created a ticket on Sunday, have updated that ticket twice since and have received no help or feedback at all. I have tried to live chat support as well, but it is constantly unavailable.
Does anyone please have answers or contacts that may be able to assist me please? At the moment, it seems that Ubisoft is completely disinterested in assisting... They have my payment and no inclination to ensure that the product I have paid for is delivered.
I even originally requested a refund which was denied...
What is going on at Ubisoft???
CapiUK 4 posts
Still waiting on my game
LizzieGrl42 1 posts
I bought my game almost a month ago and it still hasn't shown up in the Ubisoft Connect thing. I did the support ticket and they replied back about a week later saying, "Generally, we recommend waiting at least 24 hours due to some delays with delivering digital content. I see that it has been over this amount of time, so if you could confirm for me whether you have received the game or not, that would help us with our investigation!" Which I replied back to saying, "Nope still not there." And didn't hear back until today when apparently "It's been resolved" but guess what??? Still not in the stupid library. This is why I buy from Steam.
fosters_lager 2 posts
13518515 - Case Number "Game not appearing in Library"
I have purchased this over 2 days ago. I have contacted support 3 times and no help or response. I purchased the game for $70 AUD, using 20 percent discount ( from 100 gold coins in account) and it charged my card. On the Uplay store the transaction went through as well as on my card account, but it has still not appeared on the u play launcher. This is incredibly poor service. I cannot even refund as u play will not let me. Obviously Id prefer to have a functioning game. What does someone need to do to talk to Ubisoft support in AU/NZ?!?
TheDonDeal 4 posts
Update guys! Issue resolved for me.
Quick recap: paid for AC: Valhalla, didn't get the game but lost €50 of my Paysafecard. Started a ticket on Ubisoft Support.
They took their time replying, but after a few weeks they sent me this message today:
You have recently tried to place an order on our Ubisft Store, but unfortunately due to some technical issues this order could not be processed.
As you have used Paysafe card as a payment option, which is a none refundable payment method, we have created an voucher code, for the equivalent amount, that you can use on our Ubisoft Store.
The code can only be used on our Web Store and is not valid for Ubisoft+ subscriptions.
vomitgod 1 posts
How is this still an issue? I purchased the game almost 36 hours ago, and it is still not in my library. Logged a ticket around that time, I then replied to my ticket after 12 hours or so asking [censored] was going on. No replies. Even messaged their twitter support account. No reply, no game in my library. This amounts to theft.
MajorEncore 1 posts
this is still an issue
bought the game late on the 27th and it wont show up in my library..
Ubisoft Support Staff Ubi-Keo 2757 posts
Sorry for the late response, due to the high volume of contacts it has taken longer than usual to respond.
As this is an old thread I have locked it. If you experience issues with any future orders please contact support on one of the following support channels as we are unable to assist you with account/order related issues via the forums:
D08KIEMASTER 2 posts
Wondering if anybody was able to get their refund or game... should’ve went with epic
Ubisoft Support Staff Ubi-Borealis 4552 posts
Please note that we are unable to deal with store cases, such as checking order statuses, within the forums. This is for the protection of your own personal data
If you have any queries or concerns about your order, such as the game missing from your Ubisoft Connect Library after purchase, we would recommend opening a support ticket so a member of the support team can investigate this further. You can reach our support teams by doing the following:
- Opening a support ticket
- Starting a live chat (please check your regional opening times first!)
- Contacting via Twitter or Facebook
When opening a ticket, please ensure you include the following information about your order, as this will help our team in the investigation:
- Your Ubisoft username/linked email
- Your order number
- The date/time of purchase
For your own security, please don't share this information publicly within the forums.
If you purchased your game from another retailer (such as Epic, PlayStation or Microsoft), you will need to contact them for more help with your order.
PandaDreng 1 posts
2021.. And this [censored] is still happening.. what a [censored] crap service.