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  • Gangbeer
    Original poster 2 posts

    I pre orderd it one hour ago but it doesn't show in my games tab in the ubisoft connect app.
    I got the mail that i bought it and everything

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • devastator0327
    7 posts

    Hello Together,

    I have pre-ordered the game to PC on 06.11.2020 but it is not available on my library.

    Payment went trough without any issues and I can only see the game in my order history.

    Thanks in advance for the support !

    devastator0327

  • Deathsnap198
    18 posts

    @devastator0327 have you closed down ubisoft and restarted it, Ive had before with a game on there, that works or it will show up tomorrow

  • Yassdoge
    1 posts

    I'm having same issue

  • s0h41b07
    2 posts

    Same here. Sent a message on support. Waiting to hear back

  • Silvow
    1 posts

    Hello Ubi,

    I bought the game this afternoon,
    After buying i had a error after paying for the game.
    I got no email, or game in my games selection, I allready made a ticket to the support.
    But maybe its allready a known issue

    Kind regards

  • devastator0327
    7 posts

    @deathsnap198

    Yeah I did it plenty of times. I even logged out and in again and again.

  • Ubi-Baron
    Ubisoft Support Staff 789 posts

    Hi Silvow,

    Thank you for reporting this to us, we're sorry to hear that occurred.

    As you mention an error, it's likely that the transaction failed to complete, which is why you didn't receive the game.

    To help us take a look into that for you, please speak with a Support Agent through one of the channels below:


    Official Response
  • KibosJ
    10 posts

    I have the same thing, I've opened a case too.

    There's an increasing amount of this same issue appearing around the web though.

    One thing I have noticed is that my account on Uplay/Ubisoft Connect appears to be different to what is shown on the UBI Store, my previous orders don't match up (connect shows all of my older orders, but not the new order. The store shows the new one but none of the previous ones)

    I hope this gets sorted before Tuesday.


  • Ubi-Baron
    Ubisoft Support Staff 789 posts

    @kibosj Thank you for the added report, the team will be able to take a look into that.

    In terms of the different details, just to confirm have you checked that it's the same account and you may not have been logging into a different account on one of the two platforms?

    Official Response
  • KibosJ
    10 posts

    @ubi-baron I have, it's 100% the same account. Everything on the account is the exactly the same except the orders list.

  • KibosJ
    10 posts

    @ubi-baron
    Just to be certain, I've logged out of everything and logged back in with the exact same details on everything and it still isn't right.

    I've changed my avatar and the change is reflected everywhere except the Ubisoft store, it's as if it has unlinked the store and my account, even though the log in details are the exactly the same

  • KibosJ
    10 posts

    @ubi-baron

    Apologies for posting again!

    The avatar has just updated on the store too, just took a little time, so the accounts are definitely the same

  • KibosJ
    10 posts

    @ubi-baron

    It seems there's 2 different stores! Come on Ubisoft, this is a shambles 😞

    https://store.ubi.com/upc/order-history <-- Shows my full order history
    https://store.ubi.com/uk/my-account#account-order-history <-- Shows just AC:Valhalla order

    The sites even look completely different.

  • Ubi-Baron
    Ubisoft Support Staff 789 posts

    @kibosj Thanks for getting back to us.

    One is likely the version presented on the client, as it is a site loaded into the Ubisoft Connect client.

    Regardless the Support Team will be able to look into this from the account side and clear the issue up.

    Official Response
  • Parnham92
    7 posts

    Hi,

    I am also having the same issue as the people above. I bought the game through the Ubisoft store. The game shows up as one of my completed orders on Ubisoft connect and it says that the game should be displayed in my library. However the game has not appeared.

    I never received a confirmation email either. I have used 100 Uplay coins for 20% off and they have come out of my account.


  • Franke25
    3 posts

    Hi Ubisoft,

    I've just bought the Valhalla Gold edition from your EU store, and use 100 U coins for the 20% discount. The game havn't arrived in Ubisoft Connect, and i've havn't received anything from you in my mails. Perhaps there was a technical problem, but your EU store says now, that i've already purchased the game (Gold edition), and therefore cant buy it again. And my 100 u coins are gone. I'm not able to confirm my payment in my bank (maybe cause its sunday - dunno) , but still - I cant buy it again from shop and used U coins.
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    This is not a pro experience, and now i wouldn't be able the play this from realease date.

    Please sort this out.

    Franke25

  • Ubi-Baron
    Ubisoft Support Staff 789 posts

    @parnham92 Thank you for the added report, we're sorry to hear that.

    As above, please get in touch with a Support Agent through one of the channels below so we can take a look into that for you:

    undefined

    Official Response
  • KibosJ
    10 posts

    @ubi-baron

    Thanks, are the Ubisoft support team available on weekends?

  • D3stroyer1996
    7 posts

    I'm having the exactly the same problem and I just opened new post before noticing that it's probably a common issue.I also spent my points for discount and even checked my bank account to see the 48€ are gone

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