My name is ElGatoRick and the email is [redacted]
My case is the 13264496

been 3 days now. money has been taken out. no email, no game order. cmon now this is getting so frustrating. ubisoft says they've fixed the issue but have not for me. I JUST WANT TO PLAY THE GAME.

dont hold your breath, same thing happened to me with legions it took 17 days for a reply and I still haven’t had my refund.

@ubikoality Hey. I got the game roughly 5 hours after purchase. (I was one of the lucky ones). I updated the other two posts about this, but forgot to mention it here .

@hefft OMG

@tar-naugrim Thank you for the update! I'm happy to hear that you received the game. I hope you've been enjoying it!

So i bought AC Valhalla back on 11/12/2020 and the game never showed up in my Library. I go to my orders and it shows it there and says it should be in my library. I contacted Ubisoft Support the same day and it has been 5 days now of continuously trying to get a response or just my game to appear in my library.

Has anyone had this issue? And why wont the support team respond despite my case being elevated and open for 5 days now....

@ubikoality Loving it.

@tar-naugrim Awesome, that's so great to hear!!

Hey, I bought the game over 35 hours ago it's still not in my game library is there a possible fix? They have already withdraw money from my bank...

@ubikoality what about all the other people still waiting for their game to appear in library???

@theonlyfl0w Ordered on the 8th and same issue. Only response from Ubi was a live chat I was lucky to get and waited over an hour in queue for that told me, "here, I'll escalate your case for you" which prompted the 4 day auto resolve feature unless I responded to it saying I was still waiting. Hundreds of others are still waiting as well. Possibly thousands.

@mkumitsu For players who still have not received their purchased copy of Assassin's Creed Valhalla, it would be best to create a case at support.ubi.com. From there, the regional Store team can investigate their order and see why they have not received the game!

@ubikoality I did, 7 days ago.

@mkumitsu I'm so sorry to hear that you've been waiting so long! Can you please provide me your case number?

@ubikoality 13155428

@mkumitsu Thank you so much! I see that I assisted you in a mass thread about this, so hello again! Moving forward, I just personally notified the team of your long-standing ticket and let them know you're still needing assistance at this time. They should be updating your ticket shortly, so please be sure to keep an eye on your email and your case for updates. Thank you for the patience you have had thus far!