Ordered the Ultimate Edition of Valhalla and had this same problem with it not showing up in my game library. I managed to get into the support chat and he did a great job telling me why due to the traffic delay and delivery speed to the account. He just said wait 24 hours and comeback and we will either give you a refund or investigate further so you can play the game. I must of gotten lucky with the customer service lmao

@powerquest6666 Customer service may be nice but just waiting for 24 hours isn't a solution

@SunBroSlam
@Anyone
To the people who had to wait a couple hours, did you get a confirmation email with your purchase or when it became available? It seems alot of us didn't get that email either, or only a paypal confirmation etc.

I did get an email conformation , its even in my order list in my acc, but the game isnt in library

@spoileh
I received an email that everything is ok and I can find it in the library, but it is not there: D

@m1ndtr1ck2020 Same i have waited 3 hourse and the damn community support doesnt even work

@ecekaan Yeah I really wanted to preload it now and get it over with. They even say in a red bubble on the support webpage they are aware of this issue with digital store purchases so I guess we will all have to wait but eventually we will be able to play the game if not well what else can we do? Refund and buy on Epic? Im not touching Epic ever lol

@mad-ninjax2 Thanks bro and WHAT THE ACTUAL [censored] BRO. i pre order it so i can play the moment it is released and i get this [censored]

same thing here.



game not showing in the library...

Well, 5 hours and still nothing. So much for the 4.5 hours theory.

@lumnottin
me to man

November 9, 2020 - Delayed delivery for digital content purchased via Ubisoft Store

Update: Now I cant even see that I ordered anything. It says You never ordered anything. Lmao Thx shitsoft.

yes, nothing on my end

So I just purchased Assassins Creed Valhalla and it's not showing up anywhere on my account. I've had this problem before and it was never fixed. There are literally hundreds of people on the forums and on reddit having the same problem (some from over a year ago) and this is quite frankly unacceptable on Ubisoft's behalf to not have fixed such a prevalent problem in such a long time.

Bought the game on friday, nothingf yet

@czeslawa12 Oh god...

@czeslawa12
wow

https://www.pcgamer.com/ubisoft-accidentally-grants-norwegian-buyers-their-very-own-viking-discount-for-assassins-creed-valhalla/

Soooo, is this why we can't get our games? The timing for me fits perfectly. I bought it around 16.30-16.50 today. Reddit post is 16.44.

@ecekaan
are u kidding me right ?