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  • vanarlen
    Original poster 14 posts

    Ubisoft connect crashes randomly while playing Valhalla, during Alt-Tab or when the game is supposed to restart to apply graphics settings changes.
    My system event log collected several crashes. I post 2 for reference, seems related to libcef.dll

    Source
    Ubisoft Connect
    
    Summary
    Stopped working
    
    Date
    ‎2020-‎11-‎19 23:01
    
    Status
    Report sent
    
    Description
    Faulting Application Path:	G:\uPlay\upc.exe
    
    Problem signature
    Problem Event Name:	BEX
    Application Name:	upc.exe
    Application Version:	116.0.0.10231
    Application Timestamp:	5faa5722
    Fault Module Name:	libcef.dll
    Fault Module Version:	3.3440.1805.0
    Fault Module Timestamp:	5b6496ec
    Exception Offset:	042ec282
    Exception Code:	c0000409
    Exception Data:	00000007
    OS Version:	10.0.19042.2.0.0.256.48
    Locale ID:	1033
    Additional Information 1:	a716
    Additional Information 2:	a716c4f96c17aa33da67f24eda1a57af
    Additional Information 3:	de0c
    Additional Information 4:	de0cd775be4aad9de4b969746555b5a4
    
    Extra information about the problem
    Bucket ID:	f84c8987a693d8b905312a472aded950 (1527048233805601104)


    Source
    Ubisoft Connect
    
    Summary
    Stopped working
    
    Date
    ‎2020-‎11-‎20 19:24
    
    Status
    Report sent
    
    Description
    Faulting Application Path:	G:\uPlay\upc.exe
    
    Problem signature
    Problem Event Name:	BEX
    Application Name:	upc.exe
    Application Version:	116.0.0.10231
    Application Timestamp:	5faa5722
    Fault Module Name:	libcef.dll
    Fault Module Version:	3.3440.1805.0
    Fault Module Timestamp:	5b6496ec
    Exception Offset:	042ec282
    Exception Code:	c0000409
    Exception Data:	00000007
    OS Version:	10.0.19042.2.0.0.256.48
    Locale ID:	1033
    Additional Information 1:	a716
    Additional Information 2:	a716c4f96c17aa33da67f24eda1a57af
    Additional Information 3:	3c8a
    Additional Information 4:	3c8a767d42a467a470066600ebd01314
    
    Extra information about the problem
    Bucket ID:	f84c8987a693d8b905312a472aded950 (1527048233805601104)


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  • Ubi-Spud
    Ubisoft Support Staff 704 posts

    Hey there! Thanks for getting in touch. Please try reinstalling Ubisoft Connect and testing again. Also, having the game and client on a different drive than your OS (G) may cause some issues as well, so try to keep them together if you can.

    Official Response
  • vanarlen
    Original poster 14 posts

    @ubi-spud Hello, it seems a recent Ubisoft connect update fixed (or at least decreased the occurences) of the mentioned random crashes. Like reduced from twice a day to once a week.

    The following still sometimes happens: The game gives ingame message "ubisoft server connection lost". Then I alt-tab out of game, to see what's happened and I see Ubisoft connect is closed / has crashed. (fault module still libcef.dll) This seems noticed by the game, which closes itself soon afterwards (game closing does not produce any crash event log)

    I must deny that upc.exe / game on different than system drive, in my case G:, is the cause of the crashes. I use this setup since years without any issues. The old Uplay client was more stable somehow.

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