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  • Moved "Remember Me" function when logging in does not always retain login details for future visits | POST HERE

    1 Likes/20 Replies/536 Views
    EggKnobble
    Original poster 36 posts

    Hello Ubisoft forum team,

    Is it possible it fix the "remind me" button for this forum?
    Every time i start this forum, i need to log in. Even when i have clicked the button of "remember me".

    Would love to hear from you all.

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  • RoyceMorgan
    20 posts

    Even though I click on remember me when I sign in to these new forums I always still have to enter my password. The rest of the ubisoft sites do remember my login credentials but for some reason this site will not.

  • kizza0721
    63 posts

    I just had 3 log in attempts to like a post. Pretty sure on the Division forum I've only logged in once

  • Jin....
    16 posts

    @eggknobble
    I agree. Plus, why does it need new window?
    Login process is very inconvenience.

  • burfo_
    7 posts

    I visit the forums once per day and every time I do that, I'm not signed in and have to re-authenticate. I believe the old/non-beta forums did this same thing. I agree with this feedback that it shouldn't do that. Just keep me signed in for a while...

  • EggKnobble
    Original poster 36 posts

    Could the time out from remind me button be longer?
    Now i still have to login every time i login the forum.

    For the main ubisoft.com it is not needed.

  • Ubi-MrM
    Ubisoft Support Staff 2950 posts

    Hello all,

    Thanks for reporting these issues with the "Remember Me" functionality of Discussions. I previously reported this issue to the forum development team, and it is under investigation at the moment. I sincerely apologise that I don't have an update for you all just yet; as the login here is leveraged by the wider Ubisoft network, there are multiple teams involved with the investigation, due to the fact that the issue is not exclusively rooted in the forums.

    As soon as I have an update to share, I'll reply again. In the meantime, I appreciate your patience and understanding. 🙂

    Official Response
  • EggKnobble
    Original poster 36 posts

    @ubi-woofer Thanks for the update! Will wait some more then 🙂 (about the bump, will not do that again).

    But in my reasoning, it's easier to use a topic that contains all the information then starting a new one 😉

  • Ubi-MrM
    Ubisoft Support Staff 2950 posts

    Hey everyone,

    I just wanted to check in and say that this issue remains under investigation at the moment by the forum developers. I've needed to log in myself fairly frequently over the past few days, and I'm doing my best to chase an update on this subject as a result. I'll keep you all updated as best I can.

    @EggKnobble - This topic here is now the primary one for this "remember me" issue with being logged out and your details not retained between sessions. Please update it with any additional information that you have on this subject! As I may have mentioned in another thread though, do be aware that if 2FA is activated, authentication may be needed more frequently to satisfy this condition of authentication. If you don't use it - which from memory, I believe you said you do not - then no worries.

    Official Response
  • HeavyHemi
    4 posts

    @ubi-woofer

    Hey everyone... still busted. And your new supposed system for reporting issues just wasted hours of my time. When you log in, it takes you back to the main page and not the topic you were at, completely destroying any effort to find help. What a GD mess. I am GD tired of needing to put a GD code in EVERY GD TIME I would just like to play a GD game. Fix your GD crap. Thanks.

  • A1R50FT-10
    519 posts

    This function is broken to the core. I get logged out while i am posting or am reading topics! Fix this issue immediately

  • Ubi-MrM
    Ubisoft Support Staff 2950 posts

    Hello again everyone,

    I'm posting just to reaffirm that this issue remains under investigation at the moment by the teams responsible for Discussions, Ubisoft Connect, and other linked Ubisoft services. I'll provide you all with updates as soon as I receive any. I've requested an update recently from the teams looking into this, and hope to be able to provide one soon.

    I would like to ask at this time how frequently you are all being logged out, as I have noticed that this issue has not impacted me in some time. I do not find myself logged out as frequently as before, though I do still need to reauthenticate from time to time (likely due to my two-step verification being active). If you could all update me on the sorts of frequency of errors / log outs that you experience, so that I can keep the forum development team updated, that would be appreciated.

    @HeavyHemi - Thank you for reporting your experience of this issue here. Can you possibly clarify for me if you are referring to this site, or the Ubisoft Help site, as it unclear whether you are referring to reporting an issue here on the forums or via our support system? I'll be happy to assist further in any way that I can.

    @A1R50FT-10 - Thanks for letting us know that you are also experiencing issues with being logged out, and/or your details not being retained. Can you please clarify whether, when logged out while reading a topic or attempting to post, you see an error message mentioning that you have been disconnected or lost connection to the Ubisoft Forums? Thank you!

    Official Response
  • A1R50FT-10
    519 posts

    @ubi-woofer Hi Woofer, i will respond to all your questions on the thread where I said that the re-design is potentially stressful

  • Ubi-MrM
    Ubisoft Support Staff 2950 posts

    Thanks for the heads-up, @a1r50ft-10 - I'll get back to you on the other thread as soon as possible! 🙂

    Official Response
  • desrocchi
    226 posts

    Wow, a 2 year old thread reporting the same issue I came to report... I lost any hope to see it fixed now.

  • MUR0K0
    38 posts

    @Ubi-Woofer hey guys, are you done with the investigation yet? cause not only i have to log in every time i visit the site, i also receive double emails with the 2FA code these days. 😖

  • Ubi-MrM
    Ubisoft Support Staff 2950 posts

    Hey everyone,

    I've been informed that on July 22nd, a fix was deployed to allow login sessions to be extended to 30 days before requiring re-authentication.

    Can you all please let me know here, or in the newer thread for this topic within forum feedback, whether you are now able to login and have your details successfully retained?

    Here are the steps the team would like you to follow for testing -

    • Select your profile icon, to log into the Discussions website
    • Tick the Remember Me box
    • Enter your login details
    • If you have 2FA activated - you will be asked for a code
    • Check your mobile or email for your verification codes
    • Before entering codes, tick the Remember Me box a second time
    • Enter the verification code, to complete the login


    @desrocchi, @MUR0K0, please see the above and let me know how you get on?

    Official Response
  • MUR0K0
    38 posts

    @Ubi-Woofer when i arrive to the website i seem to be still logged in (for example just now, i saw that i had a notification), but then it automagically logs me off. i logged back in and now it doesnt need the 2FA at least. Is there an automatic "log off" if i am inactive for a while?

  • MUR0K0
    38 posts

    RIP Ubi-Woofer 😿

  • A1R50FT-10
    519 posts

    Lol looks like Woofer left Ubi and now they're banned. RIP @Ubi-Woofer

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